North 3 SE Request V5a

• Address and Post Code

• Prepared By (Name and Tech Code)

You MUST fill in ALL details to the best of your ability, failure to do so will result in your job either not going ahead or being non-prioritised.

• When is this escalation for

  Tomorrow

  Today

  Future

Please ensure you make the customer aware that they may receive an additional call with a different ETA.

• ETA given?

Please use this section to add any info gained from ETA, property type, is there a dish already etc. ALL sections are MANDATORY and must be filled out.

• How will the dish be accessed?

  Select Loft Hatch (communal stairwell) Loft Hatch (customers property) Loft Hatch (neighbours property) Pitched Roof (Extended Cats) DAT 14 Rung ladders (check DTH engineers first) other (specify in "work required field)

  • Loft Hatch (communal stairwell)
  • Loft Hatch (customers property)
  • Loft Hatch (neighbours property)
  • Pitched Roof (Extended Cats)
  • DAT
  • 14 Rung ladders (check DTH engineers first)
  • other (specify in "work required field)

• Does the customer have a key to access the hatch?

  Yes

  No

• Customer fully aware of situation?

  Select Yes No

  • Yes
  • No

• Any Further Info

• DTH Engineer

  Sign

• Minimum 3 photos which must include at least one of current offers page, one of Field Services app showing job details and 1 of street view.

  Media

Please double check all fields are filled in to the best of your ability and email a copy to BOTH SE sweepers and copy in SE Team manager, your manager and also covering manager that day if different.