Title Page
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Job Number
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Visiting Engineer Name & Tech no
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Visiting Engineer contact details
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Original Engineer & date of visit
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Visit Conducted on
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Address
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Type of Original visit
- Classic Install
- MHO
- Classic Service
- BBSV
- Multi Service Visit
- Sky Q Install
- Sky Q Service
- Other
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Description of fault
- Dish & Cabling
- No Sat Signal
- Recording & Playback issues
- On Demand issues
- On Demand Connectivity
- Broadband Connectivity
- IF Connectivity
- Other Equipment Connectivity
- Customer Education
- Other issues
- Sky Q Re-set network connection
- Sky Q Re-position booster
- Sky Q Introduce booster
- Sky Q Hard wire to third party router
- Sky Q Download software
- Sky Q Replace Wide band LNB
- Sky Q Replace Silver
- Sky Q Replace Mini
- Sky Q Replace wide band/hybrid LNB
- Sky Q No resolution escalated to Sky Q Tech
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Pre-work photo confirmation correct power/HDMI leads installed also screenshot correct software on STB.
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Rectification work carried out.
- Dish & Cabling
- No Sat Signal
- Recording & Playback issues
- On Demand issues
- On Demand Connectivity
- Broadband Connectivity
- IF Connectivity
- Other Equipment Connectivity
- Customer Education
- Other issues
- Sky Q Re-set network connection
- Sky Q Re-position booster
- Sky Q Introduce booster
- Sky Q Hard wire to third party router
- Sky Q Download software
- Sky Q Replace Wide band LNB
- Sky Q Replace Silver
- Sky Q Replace Mini
- Sky Q Replace wide band/hybrid LNB
- Sky Q No resolution escalated to Sky Q Tech
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Detailed description of faults found & rectification work carried including feedback
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Additional Photo's to support work carried out.
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Sky Q Visit screenshot confirming all equipment is meshed correctly.
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Visiting Engineers Signature
