North London and Essex Region - Jan 2014

• Audit Title

• Club:

• Compiled by:

• Staff on site/ Visit conducted with:

• Add location
  Address

Previous visit actions:

• Who was last visit by?

  RD

  ROM

  RSM

• Previous visit report in place and available in club?

  Yes

  No

  N/A

Outside the club

• Is the car park clean and tidy?

  Yes

  No

  N/A

• Is the external signage clean tidy and correct?

  Yes

  No

  N/A

• Is the marketing and collateral correct?

  Yes

  No

  N/A

• How full are the bins?

  less than half

  Half

  3/4

  Full

  N/A

Business Pack Compliance

• Do the club boards, posters and offers match the business pack?

  Yes

  No

  N/A

• Are the licensee posters on the correct format empty belly paper and displayed in the correct areas (not stuck on doors and walls without clip frames)

  Yes

  No

  N/A

Reception

• Is the general area clean and tidy?

  Yes

  No

  N/A

• Is the desk clean tidy both on top and behind (Free from clutter)?

  Yes

  No

  N/A

• Are there any add spend displays and are they relevant to the current offers?

  Yes

  No

  N/A

• Do the team know the club Add spend Target and their own individual targets?

  Yes

  No

  N/A

• Do the team know about LA 20's- have they done any themselves?

  Yes

  No

  N/A

• Are the right security measures in place for passes and guests?

  Yes

  No

  N/A

• Are the new product presenters on the desk stored correctly?

  Yes

  No

  N/A

Front of house pad

• Picture of the front of the pad

  Media

• Is the pad setup for the day?

  Yes

  No

  N/A

• Are all sections on the front of the pad up to date and being lived and breathed?

  Yes

  No

  N/A

• Picture of the back of the pad

  Media

• Is there evidence of detailed and relevant pride sessions?

  Yes

  No

  N/A

• Is there evidence the essentials calendar, assessment action plans and WIN are being brought to pride sessions?

  Yes

  No

  N/A

• Is there evidence of a front of house captain role happening?

  Yes

  No

  N/A

Sales

• Manager has checked Club lead gen plan for the day and plan is up in offices/ in MA Playbooks

  Yes

  No

  N/A

• Manager has printed and disected reports - they fully understand their business

  Yes

  No

  N/A

• Whiteboard up to date and being used accordingly?

  Yes

  No

  N/A

• Manager has completed confirm calls before by 10am?

  Yes

  No

  N/A

• Live drive was setup and executed well?

  Yes

  No

  N/A

• Review/ pride session following live drive?

  Yes

  No

  N/A

• MA has a quality goal setting front page and can discuss their goals accurately

  Yes

  No

  N/A

• Picture of Goal setting page

  Media

• MA Dashboards being printed and used by MA's?

  Yes

  No

  N/A

• MA has prepared accordingly for their setup meeting?

  Yes

  No

  N/A

• MA has fully filled out their books to present to the manager before arriving at their setup?

  Yes

  No

  N/A

• MA's know their business and can talk through any improvement plans in place

  Yes

  No

  N/A

• Structure and quality of the setup is up to standard?

  Yes

  No

  N/A

• Picture of MA Playbook (both pages plus training log)

  Media

• Notes on playbook quality

• Discussion of club position MTD discussed and actions put in place?

  Yes

  No

  N/A

• Can the MA present in the correct format using the correct forms?

  Yes

  No

  N/A

• Was the regional toured by an MA?

  Yes

  No

  N/A

Plant rooms and stock rooms

• Stock room locked?

  Yes

  No

  N/A

• Stock room clean, tidy and rotated?

  Yes

  No

  N/A

• Pool plant room clean, tidy and safe?

  Safe

  At Risk

  N/A

• Other storage rooms clear and tidy?

  Yes

  No

  N/A

• Other info to add/ feedback on the areas?

Change Rooms/ Toilets

• Change room checks up to date and being completed?

  Yes

  No

  N/A

• Is there evidence of express cleans happening? (Caddies)

  Yes

  No

  N/A

• Change rooms clean and tidy? (Lockers clean, no towels, vanity areas, hairdryers)

  Yes

  No

  N/A

• Shower areas clean and clutter free? (No empty bottles, bags etc, soap available in every cubicle, dispensers clean)

  Yes

  No

  N/A

• Toilet areas clean and tidy? (Toilet Roll Dispensers Full, Smells Fresh, no gum in urinals)

  Yes

  No

  N/A

Poolside and heat rooms

• Poolside and pool clean and tidy?

  Yes

  No

  N/A

• Sauna clean and benches safe?

  Yes

  No

  N/A

• Steam room clean and safe?

  Yes

  No

  N/A

Gym Floor and Product

• Gym floor area tidy? (Weights, mats etc)

  Yes

  No

  N/A

• Cardio kit clean? (Attention to Detail)

  Yes

  No

  N/A

• Resistance kit clean and safe?

  Yes

  No

  N/A

• LA 20 class seen? (Sweep/ Tannoys/ happening as per timetable?)

  Not seen

  Observed

• Assessment room clean and tidy (not used as storage room for PTs)

  Yes

  No

  N/A

Dashboard/ Compliance Review

• Main areas focused on?

  Ops Compliance

  Add Spend/ SPS

  NMM

• Observations

Quad Audit/ Self-Assessment review

• Self- Assessment completed in calendar month for all 3 audits?

  Yes

  No

  N/A

• Knowledge from team on new business audit?

  Yes

  No

  N/A

• Knowledge by mgt team of most recent scores and any fail points?

  Yes

  No

  N/A

• Action plans visible in essentials board?

  Yes

  No

  N/A

• 3 Areas checked in club? (Detail Which and Outcome)

  Yes

  No

  N/A

Facility Issues:

• All jobs logged on PPM or with helpdesk?

  Yes

  No

  N/A

• Any major member facing issues seen today?

  Yes

  No

  N/A

• Any other issues needing to be escalated to RFM?

  Yes

  No

  N/A

• Add media

  Media

People

• Any vacancies plus detail?

  Yes

  No

  N/A

• All team have 121's for month- quality/ relevant?

  Yes

  No

  N/A

• Fit 2 Learn folders checked- are they up to standard?

  Yes

  No

  N/A

• Knowledge and product cards up to standard?

  Yes

  No

  N/A

Club Ratings Today (out of 10)

• Club Standards (Cleanliness and Tidiness)

• Overall experience for members today

• Overall compliance to process today

• Club Commercial Performance MTD

• Perceived Engagement of staff today

Further Feedback:

• Add media

  Media

Actions/ To do's:

• 1)

• 2)

• 3)

• 4)

• 5)

• RD

  Sign

• GM / DCM

  Sign