North TM Field Companion

Before starting any new document ensure to refer to previous visits/interactions to identify any outstanding actions that may need to be carried forward. Any progress should be recognised and praised.

• Employee ID (payroll number)

• Employee Name

• Prepared by

• Conducted on

  Date

• Visit Type

  Select HomeSafe RTW Quality & Compliance Visit Damage Claim Investigation Coaching Equipment Inspection 121 IDD Probation Discussion

  • HomeSafe
  • RTW
  • Quality & Compliance Visit
  • Damage Claim
  • Investigation
  • Coaching
  • Equipment Inspection
  • 121
  • IDD
  • Probation Discussion

TM RISK ASSESSMENT

• Are there any hazards?

  Yes

  No

• Hazard type

  Select Traffic Ground Third Party Weather Pets Non carpeted flooring

  • Traffic
  • Ground
  • Third Party
  • Weather
  • Pets
  • Non carpeted flooring

• Are hazards controllable?

  Yes

  No

• Details

• Visit type

  Select HomeSafe RTW Quality & Compliance Visit Damage Claim Investigation Coaching Equipment Inspection 121 IDD Probation Discussion

  • HomeSafe
  • RTW
  • Quality & Compliance Visit
  • Damage Claim
  • Investigation
  • Coaching
  • Equipment Inspection
  • 121
  • IDD
  • Probation Discussion

HOMESAFE

• Job No

• Job type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Observation

  Announced

  Unannounced

• Is the Engineer working safely on arrival?

  Yes

  No

• Risk Assessment

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Manual Handling

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• PPE

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Damage Awareness

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Working at Height

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Ladder type

  Select No Ladder Combi Ladder Single Section Double Section Triple Section CAT DAT SAT (inc rope access) Access Ladder (inc flat roof working) 10 Rung Rope Assisted 15 Rung Rope Assisted 19 Rung

  • No Ladder
  • Combi Ladder
  • Single Section
  • Double Section
  • Triple Section
  • CAT
  • DAT
  • SAT (inc rope access)
  • Access Ladder (inc flat roof working)
  • 10 Rung
  • Rope Assisted 15 Rung
  • Rope Assisted 19 Rung

• How was Combi- ladder used?

  A Frame (0 extension)

  A Frame (2 rung extension)

  A Frame (3 rung extension)

  A Frame (4 rung extension)

  Triple extension ladder

• Additional record of findings (Equipment set up and description of job as was carried out. Highlight positive aspects of work witnessed)

• Add pictures to support observation (inc RAMS forms if applicable)

  Media

• Additional HomeSafe on this visit

• Job No

• Job type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Risk Assessment

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Manual Handling

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• PPE

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Damage Awareness

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Working at Height

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Ladder type

  Select No Ladder Combi Ladder Single Section Double Section Triple Section CAT DAT SAT (inc rope access) Access Ladder (inc flat roof working) 10 Rung Rope Assisted 15 Rung Rope Assisted 19 Rung

  • No Ladder
  • Combi Ladder
  • Single Section
  • Double Section
  • Triple Section
  • CAT
  • DAT
  • SAT (inc rope access)
  • Access Ladder (inc flat roof working)
  • 10 Rung
  • Rope Assisted 15 Rung
  • Rope Assisted 19 Rung

• How was Combi- ladder used?

  A Frame (0 extension)

  A Frame (2 rung extension)

  A Frame (3 rung extension)

  A Frame (4 rung extension)

  Triple extension ladder

• Additional record of findings (Equipment set up and description of job as was carried out. Highlight positive aspects of work witnessed)

• Add pictures to support observation (inc RAMS forms if applicable)

  Media

• Additional HomeSafe on this visit

• Job No

• Job type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Risk Assessment

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Manual Handling

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• PPE

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Damage Awareness

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Working at Height

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Ladder type

  Select No Ladder Combi Ladder Single Section Double Section Triple Section CAT DAT SAT (inc rope access) Access Ladder (inc flat roof working) 10 Rung Rope Assisted 15 Rung Rope Assisted 19 Rung

  • No Ladder
  • Combi Ladder
  • Single Section
  • Double Section
  • Triple Section
  • CAT
  • DAT
  • SAT (inc rope access)
  • Access Ladder (inc flat roof working)
  • 10 Rung
  • Rope Assisted 15 Rung
  • Rope Assisted 19 Rung

• How was Combi- ladder used?

  A Frame (0 extension)

  A Frame (2 rung extension)

  A Frame (3 rung extension)

  A Frame (4 rung extension)

  Triple extension ladder

• Additional record of findings (Equipment set up and description of job as was carried out. Highlight positive aspects of work witnessed)

• Add pictures to support observation (inc RAMS forms if applicable)

  Media

• Additional HomeSafe on this visit

• Job No

• Job type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Risk Assessment

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Manual Handling

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• PPE

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Damage Awareness

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Working at Height

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Ladder type

  Select No Ladder Combi Ladder Single Section Double Section Triple Section CAT DAT SAT (inc rope access) Access Ladder (inc flat roof working) 10 Rung Rope Assisted 15 Rung Rope Assisted 19 Rung

  • No Ladder
  • Combi Ladder
  • Single Section
  • Double Section
  • Triple Section
  • CAT
  • DAT
  • SAT (inc rope access)
  • Access Ladder (inc flat roof working)
  • 10 Rung
  • Rope Assisted 15 Rung
  • Rope Assisted 19 Rung

• How was Combi- ladder used?

  A Frame (0 extension)

  A Frame (2 rung extension)

  A Frame (3 rung extension)

  A Frame (4 rung extension)

  Triple extension ladder

• Additional record of findings (Equipment set up and description of job as was carried out. Highlight positive aspects of work witnessed)

• Add pictures to support observation (inc RAMS forms if applicable)

  Media

• Additional HomeSafe on this visit

• Job No

• Job type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Risk Assessment

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Manual Handling

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• PPE

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Damage Awareness

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Working at Height

  HomeSafe

  Unsafe

  Not Witnessed

• WHAT? (what was Safe/ Unsafe?)

• WHY? (why did the Engineer do it this way?)

• HOW? (how was this recognised/ refined/ rectified?)

• Ladder type

  Select No Ladder Combi Ladder Single Section Double Section Triple Section CAT DAT SAT (inc rope access) Access Ladder (inc flat roof working) 10 Rung Rope Assisted 15 Rung Rope Assisted 19 Rung

  • No Ladder
  • Combi Ladder
  • Single Section
  • Double Section
  • Triple Section
  • CAT
  • DAT
  • SAT (inc rope access)
  • Access Ladder (inc flat roof working)
  • 10 Rung
  • Rope Assisted 15 Rung
  • Rope Assisted 19 Rung

• How was Combi- ladder used?

  A Frame (0 extension)

  A Frame (2 rung extension)

  A Frame (3 rung extension)

  A Frame (4 rung extension)

  Triple extension ladder

• Additional record of findings (Equipment set up and description of job as was carried out. Highlight positive aspects of work witnessed)

• Add pictures to support observation (inc RAMS forms if applicable)

  Media

Please ensure to upload a copy of this HomeSafe document to the relevant team folder on the designated Office365 site.

RTW

• Type of absence

  Short Term Sickness

  Long Term Sickness

  Paid/Authorised Absence

  Unpaid/Unauthorised Absence

• First day of absence

  Date

• Last day of absence

  Date

• Absence reason

  Select Alcohol/ Drug addition Allergy Asthma (excl work related) Blood disorder Breast problems Cancer/ Tumors Chest/ Respiratory problems Cold/ Cough/ Flu/ Influenza Dental Diabetes/ Thyroid/ Endocrine Disease of nervous system Ear/ Nose/ Throat condition Epilepsy or Neurological Eye problem Gastrointestinal problems Gynae including period pains Headache/ Migraine Heart/ BP/ Cirulatory Infectious disease Kidney/ Bladder problem Non work Injury/ Burn/ Fracture/ RTA Non work Musculoskeletal problem Non work Back/ Disc problem Occupational Asthma Occupational Dermatitis Pregnancy related Scheduall Sickness code Stess/ Anxiety/ Depression (non work) Stess/ Anxiety/ Depression (work related) Swine flu Unknown cause Vertigo/ Dizziness/ Insomnia Virus Work Injury/ Burn/ Fracture/ RTA Work related Musculoskeletal problem Work related Back/ Disc problem Other

  • Alcohol/ Drug addition
  • Allergy
  • Asthma (excl work related)
  • Blood disorder
  • Breast problems
  • Cancer/ Tumors
  • Chest/ Respiratory problems
  • Cold/ Cough/ Flu/ Influenza
  • Dental
  • Diabetes/ Thyroid/ Endocrine
  • Disease of nervous system
  • Ear/ Nose/ Throat condition
  • Epilepsy or Neurological
  • Eye problem
  • Gastrointestinal problems
  • Gynae including period pains
  • Headache/ Migraine
  • Heart/ BP/ Cirulatory
  • Infectious disease
  • Kidney/ Bladder problem
  • Non work Injury/ Burn/ Fracture/ RTA
  • Non work Musculoskeletal problem
  • Non work Back/ Disc problem
  • Occupational Asthma
  • Occupational Dermatitis
  • Pregnancy related
  • Scheduall Sickness code
  • Stess/ Anxiety/ Depression (non work)
  • Stess/ Anxiety/ Depression (work related)
  • Swine flu
  • Unknown cause
  • Vertigo/ Dizziness/ Insomnia
  • Virus
  • Work Injury/ Burn/ Fracture/ RTA
  • Work related Musculoskeletal problem
  • Work related Back/ Disc problem
  • Other

• Please state reasons

• Is the absence work related?

  Yes

  No

• Details

• Was this a linked absence?

  Yes

  No

• Details

• Did Engineer visit a GP during their absence?

  Yes

  No

• Is this absence over 7 days?

  Yes

  No

• In line with the company absence policy if the absence is over 7 days the employee must provide a 'Fit to Work' certificate in order for a full return to work.

• Has a 'Fit to Work' note been provided?

  Yes

  No

• Add any pictures of 'Fit To Work' certificates

  Media

• Is this absence over 7 days?

  Yes

  No

• In line with the company absence policy if the absence is over 7 days the employee must provide a 'Fit to Work' certificate in order for a full return to work.

• Is the Engineer currently on any medication?

  Yes

  No

• Details of medication

• Number of absences in rolling 12 months?

  Select 0 (first absence) 1 2 3 4 5 6 7 8 9 10+

  • 0 (first absence)
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10+

• How many?

• Percentage absence in rolling 12 months?

  0 - 1.59%

  1.6 - 3.59%

  3.6 - 5.59%

  5.6 - 8.49%

  8.5% +

• Has this absence triggered further action?

  Yes

  No

• Process Triggered?

  Informal Discussion

  Attendance Hearing

• Absence Ref Guide

  

• Occupational Heath referral required?

  Yes

  No

• Date of referral/ planned referral

  Date

• Additional information

• If the returning Engineer has been off 28 days or more please refer to the RTWL in the first instance before a full return to work

• Reason for Absence

• Any follow up considerations?

• Add any pictures of doctors notes

  Media

Please ensure to email a copy of this document to: admin.laserfiche@bskyb.com

Reopen Visit Type and include 'IDD' if required

QUALITY & COMPLIANCE VISIT

• Job Number

• Type of Quality & Compliance Visit

  Onsite

  Phone call

• Live Visit

  Post Visit

• Is the Engineer working safely upon your arrival?

  Yes

  No

• What areas of safety have you observed during this visit?

  Select Risk Assessment Manual Handling PPE Drilling Damage Awareness Combi Ladder Work Standard Ladder Work Flat Roof Work Pitched Roof Work Other

  • Risk Assessment
  • Manual Handling
  • PPE
  • Drilling
  • Damage Awareness
  • Combi Ladder Work
  • Standard Ladder Work
  • Flat Roof Work
  • Pitched Roof Work
  • Other

• Capture any highlights/ adjustments/ coaching

• Add media to support

  Media

• Was the engineer able to demonstrate a full understanding of the Safe working practices that you witnessed during your observation?

  Yes

  No

• Please provide detail of what was unsafe and what action is required?

CONNECTIONS & SET UP

• Check all relevant boxes indicating compliance

• Dish

• Cable

• F-Connections

• Data Logger

• HDMI Leads

• Power Leads

• STB Software (Check using Model Lookup Tool on iKnow2)

• Mesh

• Additional information

• Add media to support

  Media

CUSTOMER EXPERIENCE

• Your assessment of Engineer’s interaction and customer experience

• Is there evidence of a safe visit?

  Yes

  No

  Uncertain

CONNECTIONS & SET UP

• Check all relevant boxes indicating compliance

• Dish

• Cable

• F-Connections

• Data Loggers

• HDMI Leads

• Power Leads

• STB Software (Check using Model Lookup Tool on iKnow2)

• Mesh

• Additional information

• Add media to support

  Media

CUSTOMER EXPERIENCE

• Talk through the customers experience of their visit as a whole, cover ETA, appearance, attitude, workmanship etc. Capture highlights of conversation

• Yes

  No

  N/A

ACE COMPLIANCE

• Did the engineer recommend a product/service that suited you after discussing your current package?

  Yes

  No

  Uncertain

• If you completed a sale/upgrade with the engineer, did they leave you a sales information booklet confirming what you had bought?

  Yes

  No

  Uncertain

• If you completed an upgrade/sale with the engineer, did they run through Key Information with you before leaving?

  Yes

  No

  Uncertain

CUSTOMER EXPERIENCE

• Talk through the customers experience of their visit as a whole, cover ETA, appearance, attitude, workmanship etc. Capture highlights of conversation

ACE COMPLIANCE

• Did the engineer recommend a product/service that suited you after discussing your current package?

  Yes

  No

  Uncertain

• If you completed a sale/upgrade with the engineer, did they leave you a sales information booklet confirming what you had bought?

  Yes

  No

  Uncertain

• If you completed an upgrade/sale with the engineer, did they run through Key Information with you before leaving?

  Yes

  No

  Uncertain

DAMAGE CLAIM

THIS IS A STAND ALONE FORM AND SHOULD NOT BE USED ALONG SIDE ANY OTHER SECTION OF THIS DOCUMENT

Job Details

• Incident Number

• Date of Incident

  Date

• Location of Incident

• Add signature

  Sign

• Customer Details

Engineer Details

• Engineer

• Tech Number

• Team Number

Person completing report

• Prepared by

• Date of TM site visit

  Date

Liability

• In my opinion was this caused by a Sky visit or install?

  YES

  NO

  UNCERTAIN

• Record Of Findings Full details giving reason for denying or accepting liability with photographic evidence including report and clearly stating liability accepted/ denied

• Were there any witnesses?

  Yes

  No

• Witness details if not the person reporting the incident (only required if not the customer)

Photographs & Drawings

• Add pictures to support findings

  Media

• Add drawing to support findings (if required)

  Drawing

• Add drawing to support findings (if required)

  Drawing

Corrective Actions

• Has the person reported been made aware of the incident?

  Yes

  No

• H&S Dept notified?

  Yes

  No

• Is further investigation required?

  Yes

  No

• Who will carry out further investigation?

• Has incident report been completed on SOLARS?

  Yes

  No

• What corrective action has been taken to prevent a recurrence?

Customer

• What action has been agreed with customer?

• Customer Signature

  Sign

Email completed document to claimshandling@bskyb.com

INVESTIGATION

• Explanation of investigation (Reasons and findings)

• Add pictures to support investigation

  Media

• Is the Engineer present?

  Yes

  No

I certify that I attended an investigation meeting and will not disclose to any third party the information discussed at this meeting (other than for the purposes of seeking legal advice). Please note that any breach of this agreement may result in action under the company's disciplinary procedure.

• Engineer

  Sign

• Firstly, thank you for meeting me. Before we go any further you've signed the confidentiality agreement which I remind you means that you cannot discuss the content of this meeting with anyone. Do you understand?
  
  I am currently conducting an investigation and I would like to ask you some questions.
  Please be as open and honest as you can because it's important to me that I am able to gather all the facts.
  You should be aware that the notes from this discussion we have today may be used going forward in any formal process. This means that these notes may be provided to other employees who have been involved in the situation, if necessary to do so.

• Tick box to open dialogue

• TM

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• Tick for more text boxes

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• Is there anything else regarding the incident that I have not asked which you feel may be relevant or that I need to look into?

• Engineer

• I have no further questions at this time however I may need to speak to you again.
  I will finish my investigation as quickly as possible and let you know where we go from here.

• Has this investigation resulted in a suspension from duty?

  Yes

  No

• For the reasons discussed today you are now suspended from the work place on full pay until these matters can be fully investigated. In the first instance you will be suspended until -

  Date

• This matter will be kept confidential. If necessary your colleagues will be informed that your absence is for personal reasons.
  
  In the meantime we may need to talk to you about this issue during your suspension so you should be available for contact and to attend meetings if necessary during your normal working hours. You will be advised of the outcome of the investigation as soon as possible.
  
  Should you for any reason need to speak to one of your work colleagues or to come into your place of work you should contact me in the first instance for prior authorisation.
  
  If you would like any advice or guidance in relation to company polices or processes during your period of suspension please contact ER.

Reopen Visit Type and include 'IDD' if required substituting 'Engineer' with customer, witness etc.

COACHING

• Reason for coaching

  Select Revisit Quality Connectivity SM3 Use Technical Safety Customer Service Completions ACE

  • Revisit
  • Quality
  • Connectivity
  • SM3 Use
  • Technical
  • Safety
  • Customer Service
  • Completions
  • ACE

• Coach on site observations/ comments

• Engineer comments - What will you take away from today's session?

• Follow up details (if required)

• Review date

  Date

• Add pictures to support

  Media

• What areas of safety have you observed during this visit?

  Select Risk Assessment Manual Handling PPE Drilling Damage Awareness Combi Ladder Work Standard Ladder Work Flat Roof Work Pitched Roof Work Other

  • Risk Assessment
  • Manual Handling
  • PPE
  • Drilling
  • Damage Awareness
  • Combi Ladder Work
  • Standard Ladder Work
  • Flat Roof Work
  • Pitched Roof Work
  • Other

• Capture any highlights/ adjustments/ coaching

• Add pictures to support

  Media

• Was the engineer able to demonstrate a full understanding of the Safe Working practices that you witnessed during your observation?

  Yes

  No

• Please provide detail of what was unsafe and what action is required?

PROBATION DISCUSSION DOCUMENT

• Week of Probation

• Type Of Meeting

  Introductory Meeting

  121

  Interim Review Meeting

  Probation Review Meeting

• Welcome & Specific Team Information

• Add media to support

  Media

• Expectations for Performance, Attendance & Conduct

• Add media to support

  Media

• Targets/ Objectives

• Add media to support

  Media

• Support Measures or Adjustments

• Add media to support

  Media

• Dates & Times of Weekly 121's & Interim Review

• Add media to support

  Media

• Additional Comments

• Add media to support

  Media

• What's gone well? - Encourage & praise good performance/ behaviours

• Add media to support

  Media

• Progress against targets/ objectives set in Introductory Meeting

• Add media to support

  Media

• Any concerns around Attendance, Performance or Conduct?

• Add media to support

  Media

• Expectations moving forward

• Add media to support

  Media

• Support Measures or Adjustments

• Add media to support

  Media

• Additional Comments

• Add media to support

  Media

• What's gone well? - Encourage & praise good performance/ behaviours

• Add media to support

  Media

• Progress against Targets/ Objectives set in Introductory Meeting & 121's

• Add media to support

  Media

• Any concerns around Attendance, Performance or Conduct?

• Add media to support

  Media

• Expectations moving forward - Set expectations if improvement(s) not met

• Add media to support

  Media

• Support Measures or Adjustments

• Add media to support

  Media

• Date of Final Probation Review Meeting

  Date

• Additional Comments

• Add media to support

  Media

• Discuss overall Attendance, Performance & Behaviours

• Outcome

  Confirmation of Probation

  Extension of Probation

• Congratulate on successfully completing probation period & celebrate success!
  
  

• Set expectations moving forward

• Add media to support

  Media

• Explain reason for extension
  

• Expected End Date -Duration of extension (no less than 4 weeks & no longer than 13)

  Date

• Agreed improvements expected

• Add media to support

  Media

• Agreed support required if appropriate

• Add media to support

  Media

• Set expectation that if improvement not made this could result in non-confirmation of probation.

• Additional Comments

• Add media to support

  Media

• TM

  Sign

• Engineer

  Sign