Novotel & Ibis London ExCeL DM walk

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Ensure you know of any events that are happening that evening and how many arrivals / departures you have.

  Yes

  No

  N/A

• Novotel

• Ibis

• Go to the F&B, Front Office, Kitchen, HK, Reservation & Maintenance department to let them know that you are the DM on shift.

  Yes

  No

  N/A

• Novotel & Investigator

• Fire Marshal

• Investigator

Ibis

• Fire Marshal

• Investigator

Complete walk around of external of the building. Ensuring all fire doors are locked and secure. Take picture of the entrance door ensuring it is clean and looks good for guests arriving.

• Ibis

  Media

• Novotel

  Media

• Complete walk through of car park, ensuring all bins have been emptied and it is clean

• Check gym, steam room & sauna is clean and presentable.<br>Music is on

  Yes

  No

  N/A

• Inspect two rooms in each property.

  Yes

  No

  N/A

• Novotel

• Ibis

• Check bin store to ensure all bins have been put away correctly and its in order. Take picture of current state of play in the bin room.

  Media

• Check the male and female changing rooms to ensure they are clean. Everything should be in order with no maintenance issues.

  Yes

  No

  N/A

• Take picture of terrace at 6pm ensuring it is clean and ashtrays are empty.

  Media

• Take picture of bar & restaurant at 6pm ensuring candles are on music is at a good volume for atmosphere. The lights should be dimmed.

  Media

• At 7pm, get an update from reception on how the arrivals and departures are going. Is there any feedback.

  Yes

  No

  N/A

• Check the male, female & accessible toilet in the public area.

  Yes

  No

  N/A

• Complete check in with F&B team at 9pm, do they need any support?

  Yes

  No

  N/A

• Send email to all HOD's advising how the late shift was. Highlight any issues that may arise in the morning.

  Yes

  No

  N/A