NSAH EOD / MOD checklist - Revised

• Audit by

• MOD started on

  Date

• Location: Novotel Bangkok Suvarnabhumi Airport Hotel

• EOD / MOD Instruction List
  1. Duty Hours: Mon. - Fri. 17:00 - 23:00 hrs. , Saturday, Sunday & Public Holidays 08:30 - 23:00 hrs.
  2. Get an IPAD ready from Concierge team.
  3. You must inspect 3 rooms
  4. A minimum of two dining experiences must be documented - one must be at canteen. (Any outlets are applicable)
  5. Ensure to note down any incidents that happen during your MOD shift.
  6. Your family may check-in with you on Public holiday, Saturday, or Sunday.
  7. You are responsible to meet VIP's that are coming to the hotel during your shift.
  8. It is advisable to review the EOD / MOD report before you start.
  9. You are not allowed to leave the hotel without the consent from the General Manager (exception for emergency).
  10. The report has to be sent out to all EOD / MOD and related department head at the end of your EOD / MOD duty shift.
  11. Men must be in suit and tie during their EOD / MOD shift.
  12. Ladies must be in normal professional office attire.
  13. If for some reason you cannot cover your shift, you must make prior arrangements to change the shift with a fellow colleague and report the changes to all concerned.
  14. If EOD / MOD is Public holiday, Saturday, or Sunday, compensation day is applicable for next day. Being EOD/MOD on normal working day is applicable for half day.
  15. Return the IPAD back to concierge team
  

Public Area

Lobby Area

• 1. Main Lobby: All the lights in working condition? General condition?

  Yes

  No

  N/A

• 2. Main Entrance: Area Clean? Ashtray clean? General condition?

  Yes

  No

  N/A

• 3. Ballroom Suvarnabhumi A-C: Any function activities? Are lights/air-con switched off, if unoccupied? Doors to service area & kitchen locked?<br>

  Yes

  No

  N/A

• 4. Chiang-Saen: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 5. Chiang-Ngern: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 6. Chiang-Thong: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 7. Chiang-Rung: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 8. Chiang-Tung: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 9. Chiang-Chuen: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 10. Jampa: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 11. Srivichai: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 12. Bagan: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 13. Lanna: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 14. Crew Lounge: General condition?

  Yes

  No

  N/A

• 15. BIZ Lounge: General condition?

  Yes

  No

  N/A

• 16. Shopping Arcade Corridor: General condition

  Yes

  No

  N/A

• 17. Retails Shop & Areas: General Condition? Cleanliness & Staffing?

  Yes

  No

  N/A

• 18. Golden Village: Staffing? General condition?

  Yes

  No

  N/A

• 19. Le-Gourmet: Staffing. General condition?

  Yes

  No

  N/A

• 20. Sala Thai: Staffing? General condition?

  Yes

  No

  N/A

• 21. The Square: Staffing? General condition?

  Yes

  No

  N/A

• 22. Kinsen: Staffing? General condition?

  Yes

  No

  N/A

• 23. Atrium Lounge: Staffing? General condition?

  Yes

  No

  N/A

• 24. Lobby Meeting: Any function activities? Are lights/air-con switched off, if unoccupied? Doors locked?

  Yes

  No

  N/A

• 25. Executive office: Manned? Are lights/air-con switched off & office locked, if unoccupied?

  Yes

  No

  N/A

• 26. Telephone Operator Office: General condition?

  Yes

  No

  N/A

• 27. Reservation Office: General condition?

  Yes

  No

  N/A

• 28. Back Entrance: Area Clean? Ashtray clean? General condition?<br>

  Yes

  No

  N/A

• 29. Guest Lifts Lobby Area: All the lights in working condition? General cleanliness & condition?

  Yes

  No

  N/A

• General Comments on above if any

• Photo attached

  Media

Second Floor

• 1. Vous Spa: Staffing? General condition.?

  Yes

  No

  N/A

• 2. Locker rooms: General condition? Clean & properly stocked?

  Yes

  No

  N/A

• 3. Fitness: Staffing? General condition?

  Yes

  No

  N/A

• 4. Swimming Pool Area: Any guest activities? Are the pool lights (inside pool) and pavement lights on?

  Yes

  No

  N/A

• 5. Thai Garden Area: General condition? Clean?

  Yes

  No

  N/A

• Lobby: Restaurant Outlets is in good condition? (Golden Village, Le Gourmet, Sala Thai, The Square, Kinsen, Atrium Lounge)

  Yes

  No

  N/A

Outside the building

• 1. Road / Garden: General Condition ?

  Yes

  No

  N/A

• 2. Car park – Around Hotel Area: General Condition?

  Yes

  No

  N/A

• 3. Car park booth: General Condition?

  Yes

  No

  N/A

• 4. Garbage room: General Condition?

  Yes

  No

  N/A

Basement

• 1. Car Park – Basement Area: General Condition?

  Yes

  No

  N/A

• 2. Guest Entrance Car Park: General Condition?

  Yes

  No

  N/A

• 3. Staff Entrance Car Park: General Condition?

  Yes

  No

  N/A

• 4. Pumproom: General Condition?

  Yes

  No

  N/A

• 5. Suvarnarot - Staff Canteen: General Condition?

  Yes

  No

  N/A

• 6. Male Associates Locker Room: General Condition?

  Yes

  No

  N/A

• 7. Female Associates Locker Room: General Condition?

  Yes

  No

  N/A

• General Comments on above if any

• Photo attached

  Media

• F&B Venues Dining Experience

Experience
• Venue Location:
  Address

• Dining Time

  Date

• 1. Greeter displayed a professional demeanor, is happy to see you, helpful, instructive and caring?

  Yes

  No

  N/A

• 2. Uniforms of the staff is clean and in good condition with a name tag?

  Yes

  No

  N/A

• 3. During meal, soiled dished are quickly removed by course if appropriate and reset for the next course if appropriate?

  Yes

  No

  N/A

• 4. Chinaware and Glassware are not chipped, scratched or faded?

  Yes

  No

  N/A

• 5. Staff maintain an attentive posture nearby?

  Yes

  No

  N/A

• 6. Hot items are served hot and cold items served cold?

  Yes

  No

  N/A

• 7. Food are fresh in color and texture and not over or under cooked?

  Yes

  No

  N/A

• 8. Restaurant floor / carpets are clean and in good condition?

  Yes

  No

  N/A

• 9. Based on your expectations, how would you rate your dining experience in this venue?

  Much better than expected

  Better than expected

  Same as expected

  Almost as expected

  Worse than expected

• Reason for expectation not being met?

• Room Inspection

Inspection

• Room Number

GUEST ROOM

• 1. Entrance: Room Signage, Door Lock, Peep Hole, Door Bell and Fire Escape Plan

  Good

  Not Good

• 2. Wardrobe: Light , 6 Hangers, 2 Bathrobes, 2 Pair of Slippers, 1 Laundry Bag, 1 Laundry List and Pocket lamp woks

  Good

  Not Good

• 3. Writing Table: Coffee Set, Electric kettle and Complimentary Drinking Water

  Good

  Not Good

• 4. TV Cabinet / Mini Bar: Television, Remote control

  Good

  Not Good

• 5. TV Cabinet / Mini Bar: Refrigerator fully stocked, Expire Date

  Good

  Not Good

• 6. TV Cabinet / Mini Bar: Drawer total 3 alcohol items plus 3 items of Nuts/Chips and Expire Date

  Good

  Not Good

• 7. Standing Lamp: Working condition? Lamp shade clean & free from dust?

  Good

  Not Good

• 8. Bedside Table: Control Panel, Check time, Telephone, Note Pad & Pen and Guest’s comment card

  Good

  Not Good

• 9. Bed: Duvet and 4 Pillows

  Good

  Not Good

• 10. Bathroom: Toilet Bowl, Shower Stall and Amenity

  Good

  Not Good

• 11. Wall / Floor & Carpet: General Condition & Cleanliness

  Yes

  No

  N/A

• General comments on above if any

• Photo attached

  Media

• Document any incidents that occurred during your MOD / EOD shift

Incident

• Incident Date

  Date

• Incident Time

  Date

• Incidents Detail Chronology

• Add media

  Media

Closing Summary

• Overall EOD/MOD Comments Summary

• Sign Off

  Drawing

• Report Send Out Instruction:
  1. Complete your EOD / MOD report by pressing finished button.
  2. Then press "Audit", find your report on the top list then click icon with arrow.
  3. Click "preview" for final check. Then click "send" for sending the report through email.
  4. The report will be sent with attention to