NSG UK Client Review Meeting

• Conducted on

  Date

• Conducted By

  Mike Munro

  Jason Valley

  Nick Dorrington

  Walter Robertson

  Shona Wadsworth

• Client

• Client Representative & Job Title

• Location
  Address

Health and Safety, Security & Environmental Management (Pre Planning)

• ISSUES: Ouline in advance of meeting any HSSE incidents or issues in the review period which the client may raise.

• IMPROVEMENTS: Ouline any recent improvements to the organisations HSSE management that you want to highlight at the meeting

Health and Safety, Security & Environmental Management (Client Review)

• How satisified are you in the health and safety, security and environmental performance of our team in the delivery of your requirments?

Operational Performance Review (Pre Planning)

• SUMMARY: Outline in advance of meeting a brief outline of operations performed for client since last review meeting.

• ISSUES: Ouline any operational issues that have occured in the review period that client may raise

• IMPROVEMENTS: Outline any operational improvements e.g. new systems, staff, services etc. that you want to highlight to the client

Operational Performance Review (Client Review)

• How satisfied are you in the overall support you have received from NSG UK in the delvery of your operational requirments?

• How well has our team managed the planning and project management of your operational requirements?

• Have there been any service delivery issues since our last review meeting?

  Yes

  No

• Add Service Issue

Service Issue

• What was the nature of the issue?

• Was this raised with NSG at the time and if so to whom?

• Were you satisfied with the response you received to this issue?

• What, in your opinion, could we have done better to either prevent this issue occuring or to provide better support once it had occured?

• In terms of operational performance, are there any changes or additions to our operational performance that would be beneficial to your business?

Training and Competence (Pre Planning)

• IMPROVEMENTS: Outline in advance of the meeting any additions or enhancements to the companys training and competence that you want to hightlight at the meeting.

Training and Competence (Client Review)

• How satsified are you in the training and competence of NSG personnal involved in the delivery of your requirements?

• Are there any specific issues or improvements that you would like to see NSG UK address?

Facilities & Equipment (Pre Planning)

• IMPROVEMENTS: Outline in advance of meeting a breif outline of any planned or new/enhanced facilities or equipment that you want to highlight at the meeting.

Facilities & Equipment (Client Review)

• How statisfied are you in the facilities and equipment provided by NSG UK in support of your requirements?

• Are there any specific addtional or enhanced facilities or equipment that would be beneficial to you that you would like to see?

Finance (Pre Planning)

• ISSUES: Outline in advance of the meeting any potential finance issues (cost overuns, invoicing issues etc.) that the client may raise during the meeting.

• IMPROVEMENTS: Ouline any enhancements made to the companys financial management (new systems, controls etc.) that you want to highlight at the meeting.

Finance (Client Review)

• How satisfied are you with the NSG's financial control of your requirments e.g. actual vs budget, invoice accuracy, speed of invoicing etc.

FPAL Supplier Performance Report

• Has the client been asked to complete an FPAL Supplier Performance Report to cover the review period?

  Yes

  No

  N/A

Forward Work Planning (Pre Planning)

• SUMMARY: Summarise in advance of meeting any and all future client works that you are currently aware of.

• ISSUES: Outline any potential issues (scheduling etc.) that you need to discuss during the forward work planning section.

Forward Work Planning (Client Review)

• Other than the future works already identified are their any additional planned or mooted works that NSG should be considering when performing our forward work planning.

  Yes

  No

• New potential requirment

Requirement

• Estimated start date

  Date

• Summary of requirement

• Expected duration

Review Meeting Scheduling

• Proposed date and time for next client review meeting

  Date

Client Sign Off

• I have reviewed and approved the content of this client review meeting and concur that this is an accurate reflection of our discussion and a fair reflection of NSG's overall performance in the current review period.

• Client Signature

  Sign