Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
NSO Stability Checklist
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The NSO leader needs to ensure new store stability before leaving the restaurant and updating from NSO to management phase
All onboarding documents are signed and saved for all employees on 7shifts. The following documents are a list of onboarding documents:
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1. W4
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2. I9
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3. Infectious Disease Virus Policy
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4. KPOT Handbook 2023 (including all policy and documents) 
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5. Nondiscrimination, Anti-Harassment Policy, and Complaint Procedure
Franchisee has proper knowledge of accounting:
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1. Daily Summary
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2. Monthly Summary
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3. Tip Out Procedure done on daily cadence
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4. Payroll Procedures
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5. Vendor account record and bill pay
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6. Inventory and PAR ordering
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7. Social Media Accounts SOP & POP
Franchisee has proper knowledge of 7shift Scheduling:
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1. Proper set up on 7shift for franchisee and employees
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2. Salaries input for all employees
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3. Onboarding is implemented and complete
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4. How to function 7shift to create weekly schedule
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5. Proper number of employees scheduled for the projected sales
Communication skills checklist (Observe Franchisee or OM)
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1. Proper business acumen for hosting pre shift meetings
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2. Proper business acumen for hosting end shift meetings
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3. Organize proper agenda and topics for hosting a meeting
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4. Proper business acumen to help resolve customer vs employee complaints
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5. Proper business acumen to help resolve employee vs employee conflicts
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6. Proper utilization of documentation for hirings, warnings, and terminations
Explain labor and food cost percentage requirement:
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1. Utilize 7 shifts to adjust labor cost vs sales data. Maintaining 20% (FP should begin adjusting labor cost to meet criteria by month 3) or below
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2. Overview of on/off hours in restaurants and adjust employee amounts based on time of the day/week
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3. Food cost should not exceed 30% (FP should begin adjusting food cost to meet criteria by month 3) or below
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4. Alcohol cost should not exceed 25% (FP should being adjusting alcohol cost to meet criteria by month 3) or below
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5. Have the bar inventory sheet completed on a regular, weekly cadence and the proper amount of inventory on hand
Operational stability
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1. Any construction related issue such as not enough HVAC, lack of ventilation, placement of kitchen or front of house hardware/smallware, and other repairs
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2. Ensure all employees are being trained properly
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3. All franchise partner and employee should follow the same procedure for clock in and out
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4. Management has knowledge of training SOP
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5. OM in place with capability of supporting the FP
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6. Void/Comp and Discount combined should be moving toward 2% or lower monthly after the first week of opening
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7. Maintaining 4.5 online reviews across Yelp and Google
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8. Sales are stable and does not have a decreasing trend
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9. Ensure the franchisee retains the knowledge each department's responsibility and knows who to reach out to
NSO Checklist Review
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Franchisee and NSO Leader shall sit down and walk through the checklist with Jay VPF and Victor VP of Operations to hand over the restaurant from New Store Opening to Regular Management. All incomplete check points should be followed up weekly by the Regional to ensure the rest of the objective is done in a timely manner
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Franchisee Comments:
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NSO Leader Comments:
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NSO Leader Sign Off:
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Date: month/day/year
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Franchisee Sign Off:
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Date: month/day/year
