NSYD - PM CHECKLIST - Completed

• Today's date

  Date

• Who is in charge of the shift

• Who else are you working with today including travel staff

Say G'day to those morning shift legends

• Sign into work

• Check with AM staff how their shift went and if there was anything they didn't get time to do, transfer this to your to do list

• Check in with the travel guys and see how their day is tracking

• Check that all relevant information is in the Communication Diary and handed over. Note of anything that needs to be communicated to different departments for the afternoon

• Read Communication diary and the logs since last shift for any relevent information. Write down any action items on todays to do list

• Read through Basecamp and important emails for any information since last shift

• Get reservation list with WTC arrivals from the morning team and make sure it's communicated who they are in the comms book.

WTC arrivals

• Get reservation list from morning shift and/or make sure all arrivals are noted in the communications book

  Yes

  No

  N/A

• Prepare sim cards and all relevant information needed for their arrival

  Yes

  No

  N/A

• Be sure to take them through the full spiel when they arrive and treat them like the rockstars they are!

  Yes

  No

  N/A

Setup your day for success!

• Start your daily to do list

• Make sure all Self check in kiosks are setup and working

• Make sure previous shift has logged out of all Systems

• Open Communications book for the day and communicate as much as possible

• Find out what's happening In Scaries tonight and make sure we're telling every single guest about the awesome deals

• Log into - Mews, Goki, CCTV, Irequest, gmail and any other relevant systems and make sure you have logged out of others profiles

• Reset reception and clean it up ready for the afternoon

• Make sure you have plenty of supplies - towels, spare sheets and anything else to help your shift

• Make sure you're adding to your EOS report on Basecamp throughout the shift

• Open CCTV on computer so you have a visual on the property

• Check that all vancant rooms are inspected on MEWS and follow up with HK if there is any issues

First Impressions matter!

• Take a walk out the front of the building and ensure the entrance is clear of rubbish, ciggies and anything else that could affect the guests first impression

• Double check the first stairs next to urban grocer is clear and the steps, smoking area, and front facade are completely clear, if there is action needed add to checklist to do throughout shift

• Make sure all the glass is clean inside and out - if action needed write down on checklist

• Take a walk through reception and the communal area making sure to reset the room and make sure it's clean and presentable for the day

• Make sure all workstations are free of clutter and the desks are clear and ready to greet customers

• Get a vibey playlist on and set the tone for the reception area for the afternoon. Keep music at an adequate level where conversations are still possible

Accounting

• Make sure all checkouts have been completed for the day

• Open up accounting ledger and look through all outstanding bills. Make sure to add notes to the reservation regarding outstanding billing. Any bills outstanding by 2+ days liase with Accommodation Manager for a solution. All billing +5 days must be resolved unless there is written reason or its on a paymaster account

• Go bounty hunting - Go chase up any in house people that owe money. No in house account should owe money. If payment fails make sure to write notes in the account and write notes in communication book of all accounts with an outstanding balance

• Close all in house accounts with a 0 balance

Check ins throughout the evening

• Make sure all guests are sent to the QR code or kiosk to check themselves in

• Super important - If there is more then one guest ensure all guests do the check in, not just the first one

• Make sure to give guests a full spiel about the property

• Make sure to tell all guests about The Scary Canary

Manual check ins

• Make sure all arrivals have their personal email filled in on arrival (super important all OTA emails are changed to personal emails )

• Make sure we take first name, last name, nationality, phone number and Identification

• Make sure we add credit card on file

Property Walk

• Check all common areas keeping a keen eye out for any rubbish on tables or on the floor and pick it up, take note of any particularly dirty areas that need attention, flush any toilets and make sure all communal areas are adequate for guests.

• Walk through all hallways and stairwells making sure the lighting and music is correct and at adequate levels, check cleanliness of stairwells and lift. Make note of anything dirty and pickup what you can

• Check in with kitchen staff and check for cleanliness, report anything needed in communication book from Morning team

Trust You Replies - NOT CURRENTLY REQUIRED

• Open Trust You and login with your username -

• Filter replies by date, ranging from January 1st 2023 to the current date

• Filter by review score ranging from 40-100

• Reply to all reviews making sure to stay within guidelines from training

Daily tasks

• Make sure Goki is open on the desktop and guests messages are being answered in a timely manner (20 minute goal)

  Select Duty Manager Action list Communal area and kitchen clean Terrace clean Reorganise Rooftop Staff kitchen clean

  • Duty Manager Action list
  • Communal area and kitchen clean
  • Terrace clean
  • Reorganise Rooftop
  • Staff kitchen clean

• Send shout out to guests for the daily activity tomorrow

  Yes

  No

  N/A

• Check key register and report in communication diary of any missing keys that haven't been returned (not currently required)

  Yes

  No

  N/A

• Reply and file away emails

  Select Duty Manager Action list Communal area and kitchen clean Terrace clean Reorganise Rooftop Staff kitchen clean

  • Duty Manager Action list
  • Communal area and kitchen clean
  • Terrace clean
  • Reorganise Rooftop
  • Staff kitchen clean

• Respond to all OTA guest enquires

  Select Duty Manager Action list Communal area and kitchen clean Terrace clean Reorganise Rooftop Staff kitchen clean

  • Duty Manager Action list
  • Communal area and kitchen clean
  • Terrace clean
  • Reorganise Rooftop
  • Staff kitchen clean

• Yes

  No

  N/A

21:30 - Kitchen close procedure

• 21:30 head down to kitchen and alert guests that the kitchen will close in 30 mins

  Yes

  No

  N/A

• 22:15 - Make sure kitchen is closed and locked

  Yes

  No

  N/A

• Make sure all fridges are below 4 degrees and report any issues in communication diary for morning staff

  Yes

  No

  N/A

Setup the Night Shift for success

• Fill out Basecamp EOS throughout the night

• restock reception with towels and linen

• restock Goki slips and food labels

• Transfer anything left on your to do list to the communication book for the PM shift to follow up on

• Handover all relevant information to the night shift

• Sign out off all systems and clock out

• Daily Tasks - Not currently required

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Check "Monday" fridge and throw out all unnamed items or off foods

• Freeze BBQ leftovers from gaming room fridge to staff freezer

  Yes

  No

  N/A

• Take Return & Earn bin up to Terrace

• Check "Friday" Fridge and throw out food that isn't labelled and anything off

• Move Return & Earn bin on Terrace back to garbage room

• Clear out the staff fridge in the staff kitchen

• Drain dishwasher and scrub inside walls of dishwasher with soapy hot water making sure to get into corners and remove and build up from the week

  Yes

  No

  N/A

• Extra Duties as time permits - Not currently required

  Select Duty Manager Action list Communal area and kitchen clean Terrace clean Reorganise Rooftop Staff kitchen clean

  • Duty Manager Action list
  • Communal area and kitchen clean
  • Terrace clean
  • Reorganise Rooftop
  • Staff kitchen clean

• What items have you actioned additional to the task list?

• Re-arrange all furniture

• Clean up and dirty dishes left in the kitchen

• Clean all display cabinets with glass cleaner

• Spray and wipe all kitchen surfaces including on top of the cubby holes

• Spray and wipe all hood and flutes removing excess oil and grease

• Spray and wipe inside cubby holes

• Spray and wipe all window sills and clean windows as and when needed with glass cleaner

• Sweep and mop kitchen floor

• Re-arrange furniture

• Wipe down tables and chairs

• wipe down walls where there is bird poo

• Vacuum/mop/sweep the floor

• Clean glass doors and windows with glass cleaner

• Clear all rubbish

• Bring down all cutlery plates etc that belong to the hostel

• re arrange all furniture where people aren't sitting

• Spot sweep

• Make sure guests are smoking in the permitted area

• Sweep and mop south stairwell

  Yes

  No

  N/A

• Sweep and mop centre stairwell

  Yes

  No

  N/A

• sweep and mop north stairwell

  Yes

  No

  N/A

• Clean, dry and put away all dishes

  Yes

  No

  N/A

• Clear table and reset furniture

  Yes

  No

  N/A

• Spot sweep the floor

  Yes

  No

  N/A

• Check fridge and throw out anything out of date

  Yes

  No

  N/A