NTR Coaching Companion. Version 1 01/09/17

Before starting any new document ensure to refer to previous visit / interactions to identify any areas of focus. Any progress should be recognised and praised.

• Coach Name.

• Engineer details.(Name and Tech No.)

• Conducted on.

  Date

• Telephone conversation with Engineer?

  Yes

  No

• A brief description of conversation and the resolution.

• Site Visit?

  Yes

  No

On site

• Confirm Engineer has correctly identified hazards.

  Yes

  No

• Confirm Engineer has correctly completed On Site Risk Assessment.

  Yes

  No

• Do you have the Engineer's risk Assessment for the job?

  Yes

  No

• Is the Risk Assessment an accurate representation of work carried out?

  Select Yes No

  • Yes
  • No

• Was the Conversation with the Customer observed?

  Yes

  No

• Any observations / Comments about Customer Conversation? What was mentioned? Was customer made aware of what Engineer was there to do? Customer aware of Eyebolt?

• Confirm use of PPE.

  Yes

  No

• Confirm correct Manual Handling procedure.

  Yes

  No

• Confirm Engineer understands Ladder Hierarchy.

  Yes

  No

• Which Ladders were used?

  Select Combi Ladder / A frame Single Section Double Section Triple Section CAT Ladders

  • Combi Ladder / A frame
  • Single Section
  • Double Section
  • Triple Section
  • CAT Ladders

• Add photos of Ladder set up. Show evidence of H&S

  Media

Dish work and Cabling

• Engineer displays proficiency in Dish working.

  Yes

  No

• Which part of Dish working needs attention

  Select Dish location choice LOS assessment Dish alignment

  • Dish location choice
  • LOS assessment
  • Dish alignment

• Any observations or suggestions around Dish work?

• Data Logger completed?

  Yes

  No

• Is existing cabling being used?

  Yes

  No

• Is the new Cabling neat?

  Yes

  No

• Any observations or comments on Cabling.

• Was the Cable Entry hole sealed?

  Yes

  No

Installation of Sky boxes

• Confirm Data logger completed for SAT feeds.

  Yes

  No

• Correct F connectors?

  Yes

  No

• Correct power lead used?

  Yes

  No

• Correct HDMI lead used?

  Yes

  No

  Customer using their own HDMI

• Is the Remote Control paired to the TV?

  Yes

  No

• Is the TV picture resolution optimised?

  Yes

  No

• Is Q box on the correct software? Use iKnow2 Model Look Up Tool)

  Yes

  No

• Add photo to show Software Version

  Media

• Confirm use of Chrome app.

  Yes

  No

• Add photo of Chrome app mesh

  Media

• Showcase observed?

  Yes

  No

• Has the Engineer left the property tidy?

  Yes

  No

Sign off

• Coach on site general comments / feedback / areas of focus needed.

• Engineer comments. What will you take away from this visit?

• Follow up. ( if required)

• Comments / observations about Showcase

• Coach Name

  Sign

• Engineer Name

  Sign