Club Entrance & Reception

Is the car park clean and well presented?

Is the entrance clear of litter and debris with no cigarette butts present and generally well presented?

Are the main doors clean creating a great first impression?

Is the external signage clean and illuminated and in good condition?

Is the reception area clean, tidy and clutter free? A maximum of 3 messages should be on reception.

Are all lights working in the reception area and retail area?

All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)

All access barriers working and in use?

Are all of the daily opening and closing checklists completed and up to date?

Are the team smartly presented as per the company dress code guidelines? (Black trousers/skirt, white blouse/shirt, tie/neck tie and name badge)

Are members being greeted with good eye contact, welcoming smile and are they engaging?

Ask the receptionist for information on 3 of the group exercise classes on the timetable. Can they describe them correctly?

Offices & Back Of House

Are all of the store rooms tidy with clear floor and safe storage of chemicals?

Are all of the store rooms with stock in them that is sold in the club locked at all times?

Are offices clean, neat and tidy?

Are all pool tests completed and within parameters? Has remedial action been recorded and actioned where appropriate? Take a photo of this and last weeks result sheets.

Retail & Cafe Area

Does the reception retail area look well presented and is clean with no dust on the shelving?

Are fridges in the cafe bar fully stocked, all labels facing forward and all stock displayed neatly with prices visible with the correct branding?

Furniture in good condition and well presented with clean, clear tables and represent the brand correctly?

Cafe bar is manned and in line with expectations where applicable?

Is the correct uniform being worn? (Black trousers, white shirt/blouse, chefs whites and apron)

Is the kitchen clean and in good condition?

Check the fridges and freezer. Is all food in date?

Is HS18 form complete and up to date?

Male Changing Rooms & Toilets

Lockers are clean with no rubbish or towels inside and door is closed when not in use?

Check that there are no ripped stickers on the back of locker doors? (Check 20)

Do all lockers have 2 hangers present and are both the same variety and colour (check 20)

Check that there are no towels or litter left in the changing rooms on benches or the floor?

Are all lights working in the changing rooms?

Are all walls clean, painted and with no marks evident?

Are all mirrors smear free and all basins clean with no surface water present and no missing parts in the basin?

Are all floors clean with no dust or dirt visible, especially in the corners?

Are bins good quality?

Are bins no more than half full and clean?

Are soap dispensers in place and in good condition?

Are all toilets in good working order?

Do the toilets smell fresh and toilet rolls are available at all times?

Any POS displayed in toilets is up to date and relevant?

Are all cleaning chemicals stored away from members sight including squeegees, machines and buckets?

Is music playing at an appropriate level?

Female Changing Rooms & Toilets

Lockers are clean with no rubbish or towels inside and door is closed when not in use?

Check there are no ripped stickers on the back of locker doors? (Check 20)

Do all lockers have 2 hangers present and are both the same variety and colour (check 20)

Check that there are no towels or litter left in the changing rooms on benches or the floor?

Are all lights working in the changing rooms?

Are all walls clean, painted and with no marks evident?

Are all mirrors smear free and all basins clean with no surface water present and no missing parts in the basin?

Are all floors clean with no dust or dirt visible especially in the corners?

Are bins good quality?

Are bins no more than half full and clean?

Are soap dispensers in place and in good condition?

Are all toilets in good working order?

Do the toilets smell fresh and toilet rolls are available at all times?

Any POS displayed in toilets is up to date and relevant?

Are all cleaning chemicals stored away from members sight including squeegees, machines and buckets?

Is music playing at an appropriate level?

Showers & Vanity Areas

Are all extractor vents working and free from dust? Is the ceiling clean?

Are all shower heads free from lime scale?

Are all showers available, fittings presented well and in place and working correctly?

Are all dispensers present and shampoo available at all times?

Are all hairdryers working and free from dust in the filters?

Are all hand dryers working?

Do the showers smell clean and fresh with clean clear drains?

Are showers free from body fat with clean walls, floors and ceilings?

Are the floors clean with no damaged tiles?

Is the swimming costume dryer working, clean and smell fresh?

Are all lights working?

Wet Areas

Are all the showers working and clean in the pool area?

Are all the walls in good condition and no marks present?

Are all floors clean?

No surface water is present and all cleaning products are stored away

Are all sauna benches in good condition and safe to use?

Is the sauna on and at the correct temperature?

Are all the lights working in the sauna?

Is the steam room on and at the correct temperature?

Is there essence present in the steam room?

Are all the lights working in the steam room?

Is all the appropriate health & safety information signage in place and presented correctly?

Are all the loungers and furniture in good condition and clean?

Are the spa pools at the correct temperature?

Is the pool lifesaving equipment in place and in good working order?

Is all the aqua class equipment stored correctly and neatly?

Are the pool rules displayed and correct?

Is the swimming pool water crystal clear and at the correct temperature?

No scum lines evident in the swimming pool?

Are the lifeguards in correct uniform? (Red shorts and yellow top)

Are the lifeguards monitoring the pool correctly?

Gym

Is the air conditioning working, at the correct temperature with all the vents free from dust and damage?

Are all the walls clean, painted and with no marks?

Are all the lights working in the gym?

Is the music upbeat and at the correct levels?

Check the cardio boxes. Are they working? (Check 10)

Do all the TVs work and are turned on?

Are all the CV machines working with none out of order?

Are all the weights machines working with none out of order?

Are all the machines clean with no sweat marks?

Is all the flooring clean with no dust evident?

Is all the matting in good working order and clean?

Are all the pads on resistance machines clean and free from tears?

Is all the equipment stored away when not in use with no trip hazards?

Is the daily opening checklist complete for the area?

Is the daily cleaning schedule in place for this area?

Are the water coolers clean and working with no parts missing or poorly presented?

All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)

Are all team members in uniform? (NH shirt, dark bottoms and a name badge)

Are all gym team present on the gym floor and interacting with members?

In the MOT rooms, is the couch in place, desk clean with no clutter and well presented?

Are all the PTs pictures and profiles displayed photo and with the write up?

Group Exercise/Studio

Is the studio timetable displayed and up to date?

Are the air conditioning units working, at the correct temperature with all vents free of dust?

Are the floors clear of sweat marks and no dust evident?

Are the mirrors smear free and clean at all times with no damage evident?

Are all the walls clean with no marks evident?

Are all the lights working when turned on?

Is all the equipment stored immaculately and safely when not in use? It is to be no higher than 1.5m.

Are all the mats clean, stored neatly and free from damage?

Are all of the bikes clean?

Is the music system in good working order and head mics available in all studios?

General

Does the defibrillator work and all parts in place and in date?

Are all the fire escapes clear?

Are all the pool chemicals stored safely at all times?

Is all of the fire fighting equipment clean, well maintained and in date?

Are the first aid boxes available and fully stocked? (Check 2 boxes)

Health & Beauty

Is the reception area and rooms well presented?

Are team members dressed correctly? (Dark trousers and blue shirt/blouse)

All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)

Clinic

Are the rooms clean and clutter free? (Check 2 rooms)

All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)

Is the waiting area well presented and clean?

Creche

Is the area clean?

Are the walls painted with no scuff marks?

Are the team in uniform? (Polo shirt and dark bottoms)

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.