Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Club Entrance & Reception
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Is the car park clean and well presented?
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Is the entrance clear of litter and debris with no cigarette butts present and generally well presented?
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Are the main doors clean creating a great first impression?
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Is the external signage clean and illuminated and in good condition?
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Is the reception area clean, tidy and clutter free? A maximum of 3 messages should be on reception.
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Are all lights working in the reception area and retail area?
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All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)
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All access barriers working and in use?
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Are all of the daily opening and closing checklists completed and up to date?
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Are the team smartly presented as per the company dress code guidelines? (Black trousers/skirt, white blouse/shirt, tie/neck tie and name badge)
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Are members being greeted with good eye contact, welcoming smile and are they engaging?
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Ask the receptionist for information on 3 of the group exercise classes on the timetable. Can they describe them correctly?
Offices & Back Of House
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Are all of the store rooms tidy with clear floor and safe storage of chemicals?
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Are all of the store rooms with stock in them that is sold in the club locked at all times?
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Are offices clean, neat and tidy?
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Are all pool tests completed and within parameters? Has remedial action been recorded and actioned where appropriate? Take a photo of this and last weeks result sheets.
Retail & Cafe Area
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Does the reception retail area look well presented and is clean with no dust on the shelving?
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Are fridges in the cafe bar fully stocked, all labels facing forward and all stock displayed neatly with prices visible with the correct branding?
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Furniture in good condition and well presented with clean, clear tables and represent the brand correctly?
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Cafe bar is manned and in line with expectations where applicable?
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Is the correct uniform being worn? (Black trousers, white shirt/blouse, chefs whites and apron)
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Is the kitchen clean and in good condition?
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Check the fridges and freezer. Is all food in date?
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Is HS18 form complete and up to date?
Male Changing Rooms & Toilets
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Lockers are clean with no rubbish or towels inside and door is closed when not in use?
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Check that there are no ripped stickers on the back of locker doors? (Check 20)
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Do all lockers have 2 hangers present and are both the same variety and colour (check 20)
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Check that there are no towels or litter left in the changing rooms on benches or the floor?
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Are all lights working in the changing rooms?
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Are all walls clean, painted and with no marks evident?
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Are all mirrors smear free and all basins clean with no surface water present and no missing parts in the basin?
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Are all floors clean with no dust or dirt visible, especially in the corners?
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Are bins good quality?
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Are bins no more than half full and clean?
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Are soap dispensers in place and in good condition?
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Are all toilets in good working order?
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Do the toilets smell fresh and toilet rolls are available at all times?
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Any POS displayed in toilets is up to date and relevant?
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Are all cleaning chemicals stored away from members sight including squeegees, machines and buckets?
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Is music playing at an appropriate level?
Female Changing Rooms & Toilets
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Lockers are clean with no rubbish or towels inside and door is closed when not in use?
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Check there are no ripped stickers on the back of locker doors? (Check 20)
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Do all lockers have 2 hangers present and are both the same variety and colour (check 20)
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Check that there are no towels or litter left in the changing rooms on benches or the floor?
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Are all lights working in the changing rooms?
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Are all walls clean, painted and with no marks evident?
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Are all mirrors smear free and all basins clean with no surface water present and no missing parts in the basin?
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Are all floors clean with no dust or dirt visible especially in the corners?
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Are bins good quality?
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Are bins no more than half full and clean?
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Are soap dispensers in place and in good condition?
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Are all toilets in good working order?
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Do the toilets smell fresh and toilet rolls are available at all times?
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Any POS displayed in toilets is up to date and relevant?
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Are all cleaning chemicals stored away from members sight including squeegees, machines and buckets?
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Is music playing at an appropriate level?
Showers & Vanity Areas
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Are all extractor vents working and free from dust? Is the ceiling clean?
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Are all shower heads free from lime scale?
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Are all showers available, fittings presented well and in place and working correctly?
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Are all dispensers present and shampoo available at all times?
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Are all hairdryers working and free from dust in the filters?
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Are all hand dryers working?
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Do the showers smell clean and fresh with clean clear drains?
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Are showers free from body fat with clean walls, floors and ceilings?
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Are the floors clean with no damaged tiles?
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Is the swimming costume dryer working, clean and smell fresh?
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Are all lights working?
Wet Areas
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Are all the showers working and clean in the pool area?
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Are all the walls in good condition and no marks present?
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Are all floors clean?
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No surface water is present and all cleaning products are stored away
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Are all sauna benches in good condition and safe to use?
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Is the sauna on and at the correct temperature?
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Are all the lights working in the sauna?
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Is the steam room on and at the correct temperature?
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Is there essence present in the steam room?
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Are all the lights working in the steam room?
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Is all the appropriate health & safety information signage in place and presented correctly?
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Are all the loungers and furniture in good condition and clean?
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Are the spa pools at the correct temperature?
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Is the pool lifesaving equipment in place and in good working order?
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Is all the aqua class equipment stored correctly and neatly?
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Are the pool rules displayed and correct?
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Is the swimming pool water crystal clear and at the correct temperature?
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No scum lines evident in the swimming pool?
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Are the lifeguards in correct uniform? (Red shorts and yellow top)
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Are the lifeguards monitoring the pool correctly?
Gym
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Is the air conditioning working, at the correct temperature with all the vents free from dust and damage?
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Are all the walls clean, painted and with no marks?
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Are all the lights working in the gym?
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Is the music upbeat and at the correct levels?
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Check the cardio boxes. Are they working? (Check 10)
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Do all the TVs work and are turned on?
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Are all the CV machines working with none out of order?
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Are all the weights machines working with none out of order?
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Are all the machines clean with no sweat marks?
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Is all the flooring clean with no dust evident?
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Is all the matting in good working order and clean?
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Are all the pads on resistance machines clean and free from tears?
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Is all the equipment stored away when not in use with no trip hazards?
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Is the daily opening checklist complete for the area?
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Is the daily cleaning schedule in place for this area?
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Are the water coolers clean and working with no parts missing or poorly presented?
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All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)
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Are all team members in uniform? (NH shirt, dark bottoms and a name badge)
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Are all gym team present on the gym floor and interacting with members?
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In the MOT rooms, is the couch in place, desk clean with no clutter and well presented?
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Are all the PTs pictures and profiles displayed photo and with the write up?
Group Exercise/Studio
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Is the studio timetable displayed and up to date?
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Are the air conditioning units working, at the correct temperature with all vents free of dust?
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Are the floors clear of sweat marks and no dust evident?
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Are the mirrors smear free and clean at all times with no damage evident?
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Are all the walls clean with no marks evident?
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Are all the lights working when turned on?
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Is all the equipment stored immaculately and safely when not in use? It is to be no higher than 1.5m.
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Are all the mats clean, stored neatly and free from damage?
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Are all of the bikes clean?
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Is the music system in good working order and head mics available in all studios?
General
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Does the defibrillator work and all parts in place and in date?
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Are all the fire escapes clear?
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Are all the pool chemicals stored safely at all times?
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Is all of the fire fighting equipment clean, well maintained and in date?
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Are the first aid boxes available and fully stocked? (Check 2 boxes)
Health & Beauty
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Is the reception area and rooms well presented?
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Are team members dressed correctly? (Dark trousers and blue shirt/blouse)
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All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)
Clinic
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Are the rooms clean and clutter free? (Check 2 rooms)
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All POS up to date and presented as per brand standards? (Must have NH logo and be in a frame or NH board/plastic holder)
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Is the waiting area well presented and clean?
Creche
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Is the area clean?
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Are the walls painted with no scuff marks?
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Are the team in uniform? (Polo shirt and dark bottoms)