NUSA Quality Visit Check List V5

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• INSTRUCTIONS: Complete QVCL as thoroughly as possible and submit through normal AUDIT email address upon completion within 24 hrs of audit. Form is designed to be universal so that it can be used on both a route and in a designated NEI location. Majority of the questions are YES, NO or N/A. If answering NO, you must provide explanation/comment in pop-up field. If you have any ISSUES/CONCERNS related to a topic, you MUST provide details in pop-up field, even if answered YES. Simply "Tap" on the desired question and a pop-up field will appear so that you can list "comments" pertaining to the topic.

Administrative

• Manager maintains schedule per Google Calendar?

  Yes

  No

  N/A

• Manager reviews & responds to emails on daily basis?

  Yes

  No

  N/A

• Personnel Performance Evaluations & Reviews up to date?

  Yes

  No

  N/A

• Personnel Web Testing in compliance?

  Yes

  No

  N/A

• Personnel in proper dress attire?

  Yes

  No

  N/A

• Partner satisfied with NUSA service?

  Yes

  No

  N/A

• Personnel issues discussed & addressed?

  Yes

  No

  N/A

• AQ managed properly?

  Yes

  No

  N/A

• CCR information scanned & uploaded properly?

  Yes

  No

  N/A

• Photo of RM Log

  Media

Financial & Security

• Verified ALL Handheld Collections, CCR's & Deposit Slips are up to date?

  Yes

  No

  N/A

• SYSOPR Deposit Tracking Report reviewed & addressed? (list issues)

  Yes

  No

  N/A

• SYSOPR Flag Report reviewed & addressed? (list issues)

  Yes

  No

  N/A

• SYSOPR Token Audit Report reviewed & addressed? (list issues)

  Yes

  No

  N/A

• Audit period has a zero dollar variance?

  Yes

  No

  N/A

• Overages & Shortages for Audit period verified valid & approved?

  Yes

  No

  N/A

• Refunds for Audit period verified valid & approved?

  Yes

  No

  N/A

• BC Tests for Audit period verified valid & approved?

  Yes

  No

  N/A

• Operation Log

  Yes

  No

  N/A

• Reviewed Opening Procedures related to Keys, Locks, Alarms, Safes, Money, etc?

  Yes

  No

  N/A

• Reviewed Closing Procedures related to Keys, Locks, Alarms, Safes, Money, etc?

  Yes

  No

  N/A

NEI Assigned Items/Assets

• Handheld/Computer & Accessories accounted for?

  Yes

  No

  N/A

• Currency Scale accounted for?

  Yes

  No

  N/A

• Currency Counter accounted for?

  Yes

  No

  N/A

• Coin Counter accounted for?

  Yes

  No

  N/A

• Redemption Center Scale & Shredder accounted for?

  Yes

  No

  N/A

• RM possesses required Cell Phone, Computer & Scanner.

  Yes

  No

  N/A

• Keys accounted for?

  Yes

  No

  N/A

• Tools, Cart & Accessories accounted for?

  Yes

  No

  N/A

• Parts & Supplies accounted for?

  Yes

  No

  N/A

Inspections

• Vehicle Inspection completed? (LIST SCORE & DATE)

  Yes

  No

  N/A

• Storage Inspection completed? (LIST SCORE & DATE)

  Yes

  No

  N/A

• Store Inspection completed? (LIST SCORE & DATE)

  Yes

  No

  N/A

• Equipment Inspection completed? (LIST SCORE & DATE)

  Yes

  No

  N/A

• Safety Hazard Inspection completed?

  Yes

  No

  N/A

Equipment

• Equipment Inventory complete?

  Yes

  No

  N/A

• SYSOPR Move Game Report reviewed & addressed?

  Yes

  No

  N/A

• SYSOPR Game Summary Report reviewed & addressed? (list issues)

  Yes

  No

  N/A

• Proper Meter Operation, Play Unit & Counter Type?

  Yes

  No

  N/A

• Game Pricing analysis report reviewed & adjusted as needed?

  Yes

  No

  N/A

• Proper Meter Operation, Play Unit & Counter Type?

  Yes

  No

  N/A

• Refreshed Equipment Layout Correct?

  Yes

  No

  N/A

• Equipment Rotation Satisfactory? Per Contract?

  Yes

  No

  N/A

Merchandise & Redemption

• Equipment Rotation Schedule? ( list Date)

  Yes

  No

  N/A

• Prize Ordering Technique Correct 12% Redemption and 18 % Cranes ?

  Yes

  No

  N/A

• Drones & Merchandisers Payouts Average At Target Of 18%?

  Yes

  No

  N/A

• Merchandiser Payouts Average at target of 18%?

  Yes

  No

  N/A

• Crane Prizes Rotation & Proper Technique Used?

  Yes

  No

  N/A

• High Value Prize Tracking Log used?

  Yes

  No

  N/A

• SYSOPR Descending PPA Report reviewed & addressed?

  Yes

  No

  N/A

• Redemption PPA's within targets of 12% Intercard 12%?

  Yes

  No

  N/A

• Pusher/Cascade Loads & Accounting accurate?

  Yes

  No

  N/A

• Redemption Center/Prize Hub Meets Standards. Refresh Displays

  Yes

  No

  N/A

• Prize Redemption machine properly maintained? (Tickets To Prize)

  Yes

  No

  N/A

Marketing

• Marketing Programs & Standee Being Utilized Per NUSA Approved Promotions?

  Yes

  No

  N/A

• Location Marketing per Calendar of Events?

  Yes

  No

  N/A

• Personnel Activity Engaging Guest

  Yes

  No

  N/A

Down Games

• SYSOPR Down Game Report reviewed & addressed? (list all) All Down Games Have A plan Of Action

  Yes

  No

  N/A

• SYSOPR AV Report reviewed & addressed?

  Yes

  No

  N/A

• All Down Games have Action Plan?

  Yes

  No

  N/A

Payroll

• Payroll & Timecards completed & approved per policy?

  Yes

  No

  N/A

• Payroll reviewed & addressed?

  Yes

  No

  N/A

• Payroll issues related to Budget addressed? (LIST ALL)

  Yes

  No

  N/A

• Payroll issues related to O/T addressed? (LIST ALL)

  Yes

  No

  N/A

• Payroll issues related to Fraud & Manual Entries addressed? (LIST ALL)

  Yes

  No

  N/A

• Payroll issues related to staffing addressed? Employees Under 25 Hours

  Yes

  No

  N/A

• Yes

  No

  N/A

• Schedule & Vacation discussed?

  Yes

  No

  N/A

Location Summary Review

• Photos of store front & others desired

  Media

• P/L reviewed & addressed?

  Yes

  No

  N/A

• How I Improved Location during my visit:

• My Quarterly GOALS for Location/Route:

Signatures

• Date Completed

  Date
• Location
  Address

• Signature of Auditor:

  Sign

• Signature of Mgr/RM:

  Sign