Title Page
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Audit Title
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Conducted on
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Prepared by
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Location
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Name of check-in associate
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Was Mobile Check-In evaluated?
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The associate welcomed the mobile check-in guest with appropriate language
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The associate executed payment and key delivery components for mobile-check-in
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If standing in queue, an attempt to acknowledge the guest was made in a timely manner
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Warm welcome/greeting provided
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Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
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Well-groomed and professional, wearing a uniform
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Room number provided discreetly, non-verbally
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The Mobile Check-in Sign is present at all times
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Key card/packet delivery meets standard
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The check-in procedure took no more than five minutes and was error free
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The associate was knowledgeable about property offerings or local area
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Guest name used during the experience, when known
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Name tag meets standard
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
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The experience reflected the Courtyard brand pronciples
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The overall experience met guest expectations and was free of negative detractors
