Observation Checklist - System-W4 FY21 Pop corn chicken

• Conducted on

  Date

• Prepared by

• Location
  Address

• W4 System & Test Events (4.8.21)

• Jack #

• Date & Time:

  Date

• Order new LTO items as part of DT visit, evaluate drive-thru, directional signs, dumpster area, parking lot condition during DT shop.

• Received a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?

  Yes

  No

  N/A

• DT or Outside Order Taker provides warm, friendly greeting and hassle-free order taking?

  Yes

  No

  N/A

• Smart-Selling used effectively

  Yes

  No

  N/A

• Asked, "Do I have your order correct on the screen" at DT speaker (or verbally repeats order)

  Yes

  No

  N/A

• Warm and friendly re-greet at the window, with a smile and eye contact?

  Yes

  No

  N/A

• Payment handled correctly, and receipt was provided without asking for one?

  Yes

  No

  N/A

• Team Member communicates main contents of each bag?

  Yes

  No

  N/A

• Team Member's name serving you at the window.

• Team Member meeting appearance standards?

  Yes

  No

  N/A

• Received a final 2-part thank you/farewell?

  Yes

  No

  N/A

• *Drive-thru order identified, packaged, and assembled correctly. Quality specs achieved

  Yes

  No

  N/A

• Popcorn Chicken

• Correct Box? Small Box or Big Box

  Yes

  No

  N/A

• Correct Tab? Classic, Spicy or 50/50

  Yes

  No

  N/A

• Correct number of Ranch Dip Cups? 1 for Small Box, 2 for Big Box

  Yes

  No

  N/A

• 2for $5 Cheddar Biscuit Breakfast Sandwiches

• Sausage Cheddar Biscuit: New Wrap? Sausage quadrant

  Yes

  No

  N/A

• Bacon Cheddar Biscuit: New Wrap? Bacon quadrant

  Yes

  No

  N/A

• Chicken Cheddar Biscuit: New Wrap? Chicken quadrant

  Yes

  No

  N/A

• Cheddar Biscuit Assembled as per job aid?

  Yes

  No

  N/A

• Jacks Mini Munchies with Mac & Cheese Bites

• Correct Box? Finger Food Box

  Yes

  No

  N/A

• Correct Tab? Variety, 6 pc or 12 pc

  Yes

  No

  N/A

• Is the box marked with 6 or 12 using grease pen?

  Yes

  No

  N/A

• Correct number of Ranch Dip Cups? 1 for 6 pc and Variety, 2 for 12 pc

  Yes

  No

  N/A

• Hot AND fresh French Fries?

  Yes

  No

  N/A

• DT SOS total time

Making It Stick

• New retrofit racks in place with correct temperature and time settings?

  Yes

  No

  N/A

• Build to charts are updated and reflect new extended hold times?

  Yes

  No

  N/A

• Precooking is executed and reasonably matches amounts called out on build-to charts?

  Yes

  No

  N/A

• Team Members know how to read build-to charts?

  Yes

  No

  N/A

• PIC and Team Members know their “zero” items, communicate, and Stop & Drop when ordered?

  Yes

  No

  N/A

• Ingredients are discarded when hold times expire?

  Yes

  No

  N/A

• Popcorn Chicken is held in UHC & Fry bin with no insert for 45 min. max?

  Yes

  No

  N/A

• Timer available and programmed for 45 min?

  Yes

  No

  N/A

• Big box is served with 3 scoops of popcorn chicken or 1 & ½ scoop of each flavor for 50/50 orders and fries served inside the box?

  Yes

  No

  N/A

• Small box is filled to the top with Popcorn Chicken?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The 50/50 popcorn chicken has a mix of both classic and spicy?

  Yes

  No

  N/A

• Properly toasted cheddar biscuits? Batch Toasted for 55 seconds (current biscuit button)?

  Yes

  No

  N/A

• Mac & Cheese Bites are hot and crispy? (Taste for quality)?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Mac & Cheese Bites are held in UHC’s with a finger food basket for 45 minutes (20 Minutes in fry bin)?

  Yes

  No

  N/A

• Oil meets visual and taste standards. (i.e. French fries and tacos)

  Yes

  No

  N/A

• Oil is skimmed as needed to remove debris? Vats in good working condition?

  Yes

  No

  N/A

Shift Management

• PIC actively leading the shift, communicating, plan for the shift available.

  Yes

  No

  N/A

• PIC name, describe opportunities noted.

• POP is current, free of air bubbles, in good condition?

  Yes

  No

  N/A

• Have all Team Members received certification of training completion in Jenius? Training poster up?

  Yes

  No

  N/A

• Team Members deployed effectively to handle current volume and meet guest, quality and speed standards?

  Yes

  No

  N/A

• Evaluate restrooms, BOH, office cleanliness, and organization. Add notes/pictures.

Comments and Recognition: