Are the following menus available - Main menu, Allergy, Gluten Free, Visual Impaired?
Has the Allergy Strut card on the tills been changed over, to include information about the Sugar Tax?
Are the Moroccan the Lamb posters displayed on the A board and internally?
Are the Moroccan the Boat table talkers displayed on tables? (If applicable)
Has the pin board been updated with the new special details?
Did the Team Member follow the Customer Journey?
Did the Team Member attempt to offer sides, sauces or extra cheese?
How long did you wait for your food to be delivered?
Order a new menu item (Moroccan the Boat, Greek Lamb, Hot Diggity, Falafel Salad). Was your food cooked to standard?
Order some sides. Were they served to standard and arrive at the same time as your Burger?
Order an Vanilla, almond cantuccini, lemon & olive oil milkshake. Was it served to standard?
Ask a Team Member how a new menu item is constructed. Did they get it correct?
Ask a Team Member what other changes have been made to the menu. What did they tell you?
Did anyone today demonstrate outstanding service, food quality or product knowledge?
If yes, please let us know their name and App number so we can upload a £10 voucher to say thanks!