Obsession - Spring Menu

• Document No.

• Which restaurant did you visit?

• When did you visit?

  Date

• Who was the Manager on duty?

• Who was the Grill Chef on duty

Marketing & POS

• Are the following menus available - Main menu, Allergy, Gluten Free, Visual Impaired?

  Yes

  No

  N/A

• Has the Allergy Strut card on the tills been changed over, to include information about the Sugar Tax?

  Yes

  No

  N/A

• Are the Moroccan the Lamb posters displayed on the A board and internally?

  Yes

  No

  N/A

• Are the Moroccan the Boat table talkers displayed on tables? (If applicable)

  Yes

  No

  N/A

• Has the pin board been updated with the new special details?

  Yes

  No

  N/A

Ordering at the till

• Did the Team Member follow the Customer Journey?

  Yes

  No

  N/A

• Did the Team Member attempt to offer sides, sauces or extra cheese?

  Yes

  No

  N/A

Your food & drinks

• How long did you wait for your food to be delivered?

  Within 10 minutes

  Within 20 minutes

  Over 20 mins

• Order a new menu item (Moroccan the Boat, Greek Lamb, Hot Diggity, Falafel Salad). Was your food cooked to standard?

  Yes

  No

  N/A

• Order some sides. Were they served to standard and arrive at the same time as your Burger?

  Yes

  No

  N/A

• Order an Vanilla, almond cantuccini, lemon & olive oil milkshake. Was it served to standard?

  Yes

  No

  N/A

Product Knowledge

• Ask a Team Member how a new menu item is constructed. Did they get it correct?

  Yes

  No

  N/A

• Ask a Team Member what other changes have been made to the menu. What did they tell you?

Reward & recognition

• Did anyone today demonstrate outstanding service, food quality or product knowledge?

  Yes

  No

  N/A

• If yes, please let us know their name and App number so we can upload a £10 voucher to say thanks!