Information

  • Café Location

  • General Manager

  • Manager On Duty

  • Team Member(s) On Duty

  • Conducted On

  • Prepared by

Customer Experience

Service

  • All core products are in stock and available

  • All beverages are prepared accurately and presented correctly

  • Food and beverage case is merchandised accurately and stocked appropriately

  • Food and beverage case is clean, organized, signed, and priced properly

  • Correct prep procedure for food and beverages are being followed and hold times are being adhered to

  • World Tour Coffee is correctly presented with proper signage

  • Certified Barista scheduled on bar during peak periods

  • Drinks are delivered correctly to guest - sleeved, iced lid, straw, etc

Atmosphere

Outside

  • Sidewalks, entry, and patio are clean and free of debris

  • Outside is free of cigarette butts and excess gum

  • Door glass and windows are clean and free of smudges

  • Patio is set up neatly; furniture is clan and in in good condition

  • Signs and posters are neatly hung and laminated

Café

  • Proper floor mats are on the floor to prevent spills and slipping

  • Walls are clean, free of dirt and smudges; paint is maintained

  • Vents and light fixtures are clean, working, and free of dust

  • High chairs are clean, free of debris, and in good condition

  • No damaged furniture or fixtures are evident (chairs, tables, lights, trash cans, merchandise, etc)

  • Condiment bar is clean and properly stocked

  • Display fixtures and merchandise is clean, organized, and free of dust

  • Café tables and chairs are clean and well organized

  • Coffee bar is clean and urns are shined and free of stains

Counter and Bar Area

  • Maintain and service all electrical equipment in the bar area

  • Register and transaction area is clean, organized, and free of clutter

  • Clean as you go standard in place; bar is kept clean and organized

Restrooms

  • Restroom floors and baseboards are cleaned and free of debris

  • All fixtures are in working order and shined

  • Towels and TP are properly stocked

  • Cleaning items are not stored in restrooms

  • Vents and light fixtures are clean, working, and free of dust

  • Trash cans are clean and not overflowing

  • Mirror is cleaned and free of water spots and smudges

  • Restroom cleaning has been signed and dated complete.

Office

  • Make sure all electrical equipment has no faulty wires, is not frayed or wires exposed.

  • Make sure all office furniture is in working order

  • Make sure all electrical equipment is maintained and serviced

  • Make sure office area is clean, organised and free of hazards and free of clutter <br>

Housekeeping

  • Prep areas area clean and organized

  • Walls are clean, free of dirt and smudges

  • Storage cabinets, drawers, walk in, freezer, and back room are neat and well organized

  • All window sills are clean and free of dust, crumbs, and coffee

  • Vents and light fixtures are clean, working, and free of dust

  • Floors and baseboards are clean

Safety

  • Have first aid box visible

  • Fire blankets accessible and visible

  • Correct fire extinguishers provide

  • Correct fire extinguishers are within current inspection date

  • Correct fire extinguishers are accessible

  • Correct fire extinguishers are visible

  • Have emergency exits are properly displayed

  • Hazard signage is visible in kitchen and all service ares

  • Correct fire extinguishers are pressurised correctly

Electrical

  • Safety switches installed and inspection up to date

  • Cords not frayed or bare

  • Electrical equipment serviced and maintained regularly

  • Warning labels attached to faulty equipment and disconnect from service

  • Electrical equipment near water be waterproof

  • Leads and extension cords

  • Appropriate signs available for slip hazards

Floors are free of slip hazards

  • Ramps and steps clearly marked

  • Floor surfaces even and undamaged

  • Walkways/Stairways/Ramps kept clear of boxes, rubbish, leads, or other trip hazards

  • • Ladders are stable and in good condition

  • Work areas are well lit

Burns

  • Hot parts of equipment are guarded or insulated

  • Hot parts f equipment are appropriately signed

  • Oil is manually filtered when cold

  • Gravity fed chute or automatic oil filtration system used

  • Steps have been taken to reduce heat in hot areas.

Chemicals

  • Material safety data sheets are available for all chemicals used in the workplace

  • Hazardous materials are appropriately marked

  • Wearing of PPE when handling chemicals

Quality

Coffee

  • Brewed coffee is rotated and accurate hold times are in place

  • Whole bean coffee is rotated based on roast-on date

  • Coffee is used within its Best Buy time (14 days of roasting)

  • Espresso is being used after 4-5 day aging time

  • All whole bean signs are present with roast on date noted on sign

  • Pars are up to date and accurate to ensure coffee quality

  • Espresso shots are being dosed and pulled within standards

  • Milk is portioned, steamed, and poured correctly; waste is minimized

  • Drink recipes are followed 100% to standards

Kitchen

  • Correct product rotation in use

  • Gloves and all sanitation practices (including hand washing) being followed

  • All products dated, rotated, and stored correctly

  • All equipment is well maintained, functioning correctly, and accurately calibrated (including thermometers)

  • Items are made 100% to recipe standard

  • Service times are within standards

  • Correct PPE equipment wore at all times

Business

Training

  • Team members are trained using OH&S requirements

  • Reviews are current and up to date

  • Café is properly staffed with baristas

  • GM has a communication system in place with management and café team

  • 1:1's and check in's are scheduled with Team Leads and baristas on maintenance

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.