Information
-
Café Location
-
General Manager
-
Manager On Duty
-
Team Member(s) On Duty
-
Conducted On
-
Prepared by
Customer Experience
Service
-
All core products are in stock and available
-
All beverages are prepared accurately and presented correctly
-
Food and beverage case is merchandised accurately and stocked appropriately
-
Food and beverage case is clean, organized, signed, and priced properly
-
Correct prep procedure for food and beverages are being followed and hold times are being adhered to
-
World Tour Coffee is correctly presented with proper signage
-
Certified Barista scheduled on bar during peak periods
-
Drinks are delivered correctly to guest - sleeved, iced lid, straw, etc
Atmosphere
Outside
-
Sidewalks, entry, and patio are clean and free of debris
-
Outside is free of cigarette butts and excess gum
-
Door glass and windows are clean and free of smudges
-
Patio is set up neatly; furniture is clan and in in good condition
-
Signs and posters are neatly hung and laminated
Café
-
Proper floor mats are on the floor to prevent spills and slipping
-
Walls are clean, free of dirt and smudges; paint is maintained
-
Vents and light fixtures are clean, working, and free of dust
-
High chairs are clean, free of debris, and in good condition
-
No damaged furniture or fixtures are evident (chairs, tables, lights, trash cans, merchandise, etc)
-
Condiment bar is clean and properly stocked
-
Display fixtures and merchandise is clean, organized, and free of dust
-
Café tables and chairs are clean and well organized
-
Coffee bar is clean and urns are shined and free of stains
Counter and Bar Area
-
Maintain and service all electrical equipment in the bar area
-
Register and transaction area is clean, organized, and free of clutter
-
Clean as you go standard in place; bar is kept clean and organized
Restrooms
-
Restroom floors and baseboards are cleaned and free of debris
-
All fixtures are in working order and shined
-
Towels and TP are properly stocked
-
Cleaning items are not stored in restrooms
-
Vents and light fixtures are clean, working, and free of dust
-
Trash cans are clean and not overflowing
-
Mirror is cleaned and free of water spots and smudges
-
Restroom cleaning has been signed and dated complete.
Office
-
Make sure all electrical equipment has no faulty wires, is not frayed or wires exposed.
-
Make sure all office furniture is in working order
-
Make sure all electrical equipment is maintained and serviced
-
Make sure office area is clean, organised and free of hazards and free of clutter <br>
Housekeeping
-
Prep areas area clean and organized
-
Walls are clean, free of dirt and smudges
-
Storage cabinets, drawers, walk in, freezer, and back room are neat and well organized
-
All window sills are clean and free of dust, crumbs, and coffee
-
Vents and light fixtures are clean, working, and free of dust
-
Floors and baseboards are clean
Safety
-
Have first aid box visible
-
Fire blankets accessible and visible
-
Correct fire extinguishers provide
-
Correct fire extinguishers are within current inspection date
-
Correct fire extinguishers are accessible
-
Correct fire extinguishers are visible
-
Have emergency exits are properly displayed
-
Hazard signage is visible in kitchen and all service ares
-
Correct fire extinguishers are pressurised correctly
Electrical
-
Safety switches installed and inspection up to date
-
Cords not frayed or bare
-
Electrical equipment serviced and maintained regularly
-
Warning labels attached to faulty equipment and disconnect from service
-
Electrical equipment near water be waterproof
-
Leads and extension cords
-
Appropriate signs available for slip hazards
Floors are free of slip hazards
-
Ramps and steps clearly marked
-
Floor surfaces even and undamaged
-
Walkways/Stairways/Ramps kept clear of boxes, rubbish, leads, or other trip hazards
-
• Ladders are stable and in good condition
-
Work areas are well lit
Burns
-
Hot parts of equipment are guarded or insulated
-
Hot parts f equipment are appropriately signed
-
Oil is manually filtered when cold
-
Gravity fed chute or automatic oil filtration system used
-
Steps have been taken to reduce heat in hot areas.
Chemicals
-
Material safety data sheets are available for all chemicals used in the workplace
-
Hazardous materials are appropriately marked
-
Wearing of PPE when handling chemicals
Quality
Coffee
-
Brewed coffee is rotated and accurate hold times are in place
-
Whole bean coffee is rotated based on roast-on date
-
Coffee is used within its Best Buy time (14 days of roasting)
-
Espresso is being used after 4-5 day aging time
-
All whole bean signs are present with roast on date noted on sign
-
Pars are up to date and accurate to ensure coffee quality
-
Espresso shots are being dosed and pulled within standards
-
Milk is portioned, steamed, and poured correctly; waste is minimized
-
Drink recipes are followed 100% to standards
Kitchen
-
Correct product rotation in use
-
Gloves and all sanitation practices (including hand washing) being followed
-
All products dated, rotated, and stored correctly
-
All equipment is well maintained, functioning correctly, and accurately calibrated (including thermometers)
-
Items are made 100% to recipe standard
-
Service times are within standards
-
Correct PPE equipment wore at all times
Business
Training
-
Team members are trained using OH&S requirements
-
Reviews are current and up to date
-
Café is properly staffed with baristas
-
GM has a communication system in place with management and café team
-
1:1's and check in's are scheduled with Team Leads and baristas on maintenance