Information

  • Conducted on

  • Carried out by:

Pre-arrival: Building Exterior

Car Park

  • Car park signage is present and clear for guests

  • Car park gates are kept secure at all times

Building Exterior

  • External utility area / access areas / bins and bin areas are kept secure, clean and in good condition.

  • External landscapes and walkways are presentable, clean and in good condition.

  • All external posters and display cases and signage are in good condition and well lit with POS.

  • External seating, tables and barriers are clean, tidy and in good condition.

  • All lighting is fully working and on at the appropriate times.

  • External doors are in good working order, clean and presentable signage.

Cinema Entrance

  • Entrance doors working and clean?

  • Open during stated hours?

  • Door heaters / air con working? Turned on when appropriate?

  • Foyer has the correct notices / signage (undamaged)

  • Film information stand is easy to find and well stocked?

  • Information walls are clean, clear and up to date film info?

  • ATM's in working condition, clean and have till roll?

  • ATM's correctly branded and lighting working?

Foyer

  • Foyer furnishings, fixtures, fittings and walls in good condition?

  • Costa - vacated tables are cleared / cleaned in a timely manner

  • Foyer signage is clear to all guests

  • All Foyers clean & tidy - skirting boards are clean and dusted

  • All foyer doors and corridors are clean, undamaged

  • Bins - clean, tidy, not overflowing?

  • All lighting in foyer is working and switched on when appropriate (or reported for repair)

  • WiFi switched on and WiFi signage up?

  • Any advertising from external partners is well-presented and up to date?

  • Odeon POS is in good condition and up to date as per POS Guide

  • All massage chairs are approved, clean and in working condition

  • All ramps, walkways, escalators and lifts are in working condition, clean and have appropriate signage

  • Green barriers are in good condition, clean and used appropriately

Toilets

  • Toilets are clean, all toilet roll holders are full and room smells fresh?

  • All equipment, fixtures and fittings are in good condition

  • Odeon-approved signage is used when and where appropriate

  • Cinema is using equipment and materials as designed

  • Any machines are clean, in working order and well-stocked

  • All lighting is working or has been reported for action

  • Baby changing units - clean, in working order and sanitised regularly

  • Bins / sanitary disposal units - not overflowing?

  • Accessible toilets - working alarm, handrail, lock and lighting system

Food & Beverages

  • All items are well stocked and laid out as per retail planograms

  • Latest branded version of all pricing SEL labels on each product

  • Retail stand is presentable

  • All products on sale and in the stock room are in date

  • Cinema hosts are aware of current promotions and how to process them

  • Separate, clearly labelled sinks for hand wash and equipment

  • Gift card holder(s) are well-stocked, clean and displayed in an appropriate place

  • Equipment / Utensils are placed in appropriate containers / hooks

  • Temperature checks - being done?

  • Ice bucket and ice wells - clean?

  • All equipment (inc. cooking and hot holding) is clean (inside, outside, handles and underneath) and in working order

  • Cinema Hosts are actively upselling

  • All displays, fridges and freezers look full, clean and appealing

  • All products are stored at correct temperature

  • All retail fixtures, fittings, glass and walls are in good condition

  • All lighting (inc. neons & display lighting) is switched on when appropriate or reported for repair if not working

  • Impulse/merchandising units are clean and well-presented

  • All posters, menu boards, TV's and POS are approved, up to date, in good condition and displayed correctly (inc. itemised pricing labels)

  • All signage is in good condition and illuminated

  • All stock is displayed with front-facing labels

  • Legal and company notices are displayed clearly and prominently

  • Tills, printers, scanners, etc are all clean and working

  • All tills have working hearing loops which are positioned correctly

  • Charity collection tins are secured and in place

  • Counter tops are undamaged, clean, uncluttered and clear of litter

  • Straws, napkins, cup and lid holders are clean and well-stocked

  • No boxes or unnecessary stock is visible to guests

  • Cleaning is taking place at regular intervals and only with approved cleaning materials

  • Standard pest control measures are in use, documentation is available and current, and there is no evidence of pest activity

  • All retail areas are clean and tidy

Ice Blasts

  • Ice blasts are filled to correct level and served with a lid and straw

  • Machines are in full working order, clean and with correct POS

  • All flavours are able to be served

Dispensed Drinks

  • All are served to the correct brand standards

  • All towers clean and correct with undamaged POS

  • Drinks are carbonated, well-mixed and not too watery

Nachos

  • Served to brand standards?

  • Fresh and warm, toppings well presented and cheese is hot

  • Nacho warmers are clean and in full working order

  • Cheese sauce is in good supply, heated correctly and smooth

Pick 'n' Mix

  • Well-stocked, undamaged and clean

  • Protective gloves are worn when stocking up

  • Is pick & mix following the plannogram?

  • Are the hoppers free of sugar/no sugar build up

  • Are the bottom trays clean & empty?

  • Remove Trays, are the floors underneath clean and tidy?

  • All POS is current & correct

  • Cups & Lids are available?

  • Bags are available & well stocked

  • Scoops are present & clean

Popcorn

  • Hoppers are clean, lit, full and fully working

  • Popcorn is warm and tastes fresh, and all sizes are available

  • Popcorn toppers are available and offered

  • Popcorn is well-presented and not crushed/patted down while placing in the carton

Kids Mix

  • Wooden stands and tables are clean and undamaged with correct POS

  • All stands are well-stocked with correct merchandise

Alcohol

  • Back bars are neatly stocked and well-presented

  • All Sels are Present & Correct

  • Alcohol signage is present, undamaged and up to date

  • Fridges behind Retail counter are fully stocked

  • Display Cube has Alcohol displayed correctly

Costa

  • Opening times are present and in good condition

  • The Costa team are focused on the guest and delivering excellent service

  • Barriers/railings/wooden partitions are clean and undamaged

  • Last concession audit check action plan is available with evidence of actions being completed

  • The overall store is clean and tidy

  • Hot beverages are served to brand standard

Approach to screens

  • Guest Service Point is clean, tidy and undamaged

  • No Chemicals are visible/accessible to guests

  • 3D glasses are appropriately stored

  • Information given/requested by the guest is readily available

  • Booster seats are available for children

  • Booster seats are clean

  • All guests are given a parting comment when leaving past GSP

  • All tickets are checked and appropriate directions given to guests

Corridors

  • Bins are clean, tidy and not overflowing

  • Poster cases should have up to date POS in, as per POS guide

  • Poster cases and signage are dust free

  • Corridors & screen entrance fixtures, fittings and walls are in good condition

  • Signage is clear to all guests

  • All lighting (inc. neons and display lighting) is working and switched on when appropriate

  • Seating plans are present, clear and undamaged

In-screen experience

  • Stepping and ramps inside the auditorium are clearly marked/lit and are undamaged

  • Seating is clean with identifiable sections

  • Seats are not damaged eg. exposed foam

  • Auditorium fixtures, fittings and walls are in good condition

  • Seat cup holders are clean

  • Underside of cupholders are clean/not sticky

  • Out of order seats have the correct branded covers on and are not on sale

  • Fire exits are well lit, clean and doors are in working condition

  • Lighting is fully working and used in the correct manner to promote both a cinematic and safe environment for guests

  • Temperature is at a comfortable level

  • Screens are cleaned before any guests enter the auditorium

Equipment

  • The TMS has 5Tb of memory space

  • Spare Xenon bulbs are available for all projectors and the Xenon PPE present and in good condition

  • Side-to-side masking is working to frame the image correctly, in a good state of repair and free from excessive noise

  • Peak holds are up to date

  • Projection Boxes are clean & tidy

  • The projection porthole is clean

  • Projectors and sound racks are dusted including underneath

  • Non sync music is playing in all screens

  • Audio description is playing where it is available on the DCP

  • All screens are clean and undamaged, or reported for action

Pre-show & film

  • All performances are scheduled properly on Winticket and start on time

  • Film line up matches programming

  • Auditorium lighting is appropriate

  • Projection room lighting turned off when the is content on the screen

  • There is no 3D polariser when playing a 2D feature

  • Volume at standard Central Playlist level, unless reported to Central Playlists and the NOC

  • Film picture quality is clear and crisp

  • Screen checks are made at least once during a film performance

Special Screenings

  • Newbies, Silver Screen and Kids Club are scheduled properly on Winticket and screened to Odeon standards

  • The cinema adheres to the Autism screening policy

  • Appropriate number of subtitled screenings per week, which are scheduled correctly on Winticket

Cinema Exit

  • Cinema hosts are present at the end of each film, opening auditorium doors and giving guests parting comments

  • 'Tell Odeon' cards are being handed out to guests

  • A member of the team is present in the foyer for any guest queries

Overall Experience

  • Is last review action plan available from the previous assessment with clear evidence of actions being completed, progressed or reported?

Cinema Team

  • Foyer Hosts "owns" the foyer experience, visibly engages with guests and responds to their enquiries with a sense of urgency

  • Cinema team know our Service Philosophy

  • Cinema hosts are delivering Odeon's Service Principles

  • Signature Service Moment is used by all the team

  • Cinema Hosts aim to give great service to all guests by sharing their film knowledge

  • Employees do not gather round in one area and have their 'guest radar' on at all times

  • NPS is cultural within the cinema/cinema host has a good knowledge of NPS

  • All employees wearing brand standard uniform when on duty?

  • Team is communicating with and supporting each other

  • Cinema Host are checking guest ID where appropriate

Cinema Presentation

  • Internal cinema/company documentation (e.g. memos is not visible to guests

  • Cinema cleaning by the nominated supplier is to standard or has been reported

Cinema Management

  • Retail is never left unattended when open

  • Breaks are allocated at appropriate times by the management team

  • Queues are being managed in all areas, and cinema hosts are being deployed to give efficient service and full attention to the guest when serving

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.