Odeon Chatham ACE

• Conducted on

  Date

• Carried out by:

Car Park

• Car park signage is present and clear for guests

  Yes

  No

  N/A

• Car park gates are kept secure at all times

  Yes

  No

  N/A

Building Exterior

• External utility area / access areas / bins and bin areas are kept secure, clean and in good condition.

  Yes

  No

  N/A

• External landscapes and walkways are presentable, clean and in good condition.

  Yes

  No

  N/A

• All external posters and display cases and signage are in good condition and well lit with POS.

  Yes

  No

  N/A

• External seating, tables and barriers are clean, tidy and in good condition.

  Yes

  No

  N/A

• All lighting is fully working and on at the appropriate times.

  Yes

  No

  N/A

• External doors are in good working order, clean and presentable signage.

  Yes

  No

  N/A

• Entrance doors working and clean?

  Yes

  No

• Open during stated hours?

  Yes

  No

• Door heaters / air con working? Turned on when appropriate?

  Yes

  No

• Foyer has the correct notices / signage (undamaged)

  Yes

  No

• Film information stand is easy to find and well stocked?

  Yes

  No

• Information walls are clean, clear and up to date film info?

  Yes

  No

• ATM's in working condition, clean and have till roll?

  Yes

  No

• ATM's correctly branded and lighting working?

  Yes

  No

• Foyer furnishings, fixtures, fittings and walls in good condition?

  Yes

  No

• Costa - vacated tables are cleared / cleaned in a timely manner

  Yes

  No

• Foyer signage is clear to all guests

  Yes

  No

• All Foyers clean & tidy - skirting boards are clean and dusted

  Yes

  No

• All foyer doors and corridors are clean, undamaged

  Yes

  No

• Bins - clean, tidy, not overflowing?

  Yes

  No

• All lighting in foyer is working and switched on when appropriate (or reported for repair)

  Yes

  No

• WiFi switched on and WiFi signage up?

  Yes

  No

• Any advertising from external partners is well-presented and up to date?

  Yes

  No

• Odeon POS is in good condition and up to date as per POS Guide

  Yes

  No

• All massage chairs are approved, clean and in working condition

  Yes

  No

• All ramps, walkways, escalators and lifts are in working condition, clean and have appropriate signage

  Yes

  No

• Green barriers are in good condition, clean and used appropriately

  Yes

  No

• Toilets are clean, all toilet roll holders are full and room smells fresh?

  Yes

  No

• All equipment, fixtures and fittings are in good condition

  Yes

  No

• Odeon-approved signage is used when and where appropriate

  Yes

  No

• Cinema is using equipment and materials as designed

  Yes

  No

• Any machines are clean, in working order and well-stocked

  Yes

  No

• All lighting is working or has been reported for action

  Yes

  No

• Baby changing units - clean, in working order and sanitised regularly

  Yes

  No

• Bins / sanitary disposal units - not overflowing?

  Yes

  No

• Accessible toilets - working alarm, handrail, lock and lighting system

  Yes

  No

• All items are well stocked and laid out as per retail planograms

  Yes

  No

• Latest branded version of all pricing SEL labels on each product

  Yes

  No

• Retail stand is presentable

  Yes

  No

• All products on sale and in the stock room are in date

  Yes

  No

• Cinema hosts are aware of current promotions and how to process them

  Yes

  No

• Separate, clearly labelled sinks for hand wash and equipment

  Yes

  No

• Gift card holder(s) are well-stocked, clean and displayed in an appropriate place

  Yes

  No

• Equipment / Utensils are placed in appropriate containers / hooks

  Yes

  No

• Temperature checks - being done?

  Yes

  No

• Ice bucket and ice wells - clean?

  Yes

  No

• All equipment (inc. cooking and hot holding) is clean (inside, outside, handles and underneath) and in working order

  Yes

  No

• Cinema Hosts are actively upselling

  Yes

  No

• All displays, fridges and freezers look full, clean and appealing

  Yes

  No

• All products are stored at correct temperature

  Yes

  No

• All retail fixtures, fittings, glass and walls are in good condition

  Yes

  No

• All lighting (inc. neons & display lighting) is switched on when appropriate or reported for repair if not working

  Yes

  No

• Impulse/merchandising units are clean and well-presented

  Yes

  No

• All posters, menu boards, TV's and POS are approved, up to date, in good condition and displayed correctly (inc. itemised pricing labels)

  Yes

  No

• All signage is in good condition and illuminated

  Yes

  No

• All stock is displayed with front-facing labels

  Yes

  No

• Legal and company notices are displayed clearly and prominently

  Yes

  No

• Tills, printers, scanners, etc are all clean and working

  Yes

  No

• All tills have working hearing loops which are positioned correctly

  Yes

  No

• Charity collection tins are secured and in place

  Yes

  No

• Counter tops are undamaged, clean, uncluttered and clear of litter

  Yes

  No

• Straws, napkins, cup and lid holders are clean and well-stocked

  Yes

  No

• No boxes or unnecessary stock is visible to guests

  Yes

  No

• Cleaning is taking place at regular intervals and only with approved cleaning materials

  Yes

  No

• Standard pest control measures are in use, documentation is available and current, and there is no evidence of pest activity

  Yes

  No

• All retail areas are clean and tidy

  Yes

  No

Ice Blasts

• Ice blasts are filled to correct level and served with a lid and straw

  Yes

  No

• Machines are in full working order, clean and with correct POS

  Yes

  No

• All flavours are able to be served

  Yes

  No

Dispensed Drinks

• All are served to the correct brand standards

  Yes

  No

• All towers clean and correct with undamaged POS

  Yes

  No

• Drinks are carbonated, well-mixed and not too watery

  Yes

  No

Nachos

• Served to brand standards?

  Yes

  No

• Fresh and warm, toppings well presented and cheese is hot

  Yes

  No

• Nacho warmers are clean and in full working order

  Yes

  No

• Cheese sauce is in good supply, heated correctly and smooth

  Yes

  No

Pick 'n' Mix

• Well-stocked, undamaged and clean

  Yes

  No

• Protective gloves are worn when stocking up

  Yes

  No

• Is pick & mix following the plannogram?

  Yes

  No

• Are the hoppers free of sugar/no sugar build up

  Yes

  No

• Are the bottom trays clean & empty?

  Yes

  No

• Remove Trays, are the floors underneath clean and tidy?

  Yes

  No

• All POS is current & correct

  Yes

  No

• Cups & Lids are available?

  Yes

  No

• Bags are available & well stocked

  Yes

  No

• Scoops are present & clean

  Yes

  No

Popcorn

• Hoppers are clean, lit, full and fully working

  Yes

  No

• Popcorn is warm and tastes fresh, and all sizes are available

  Yes

  No

• Popcorn toppers are available and offered

  Yes

  No

• Popcorn is well-presented and not crushed/patted down while placing in the carton

  Yes

  No

Kids Mix

• Wooden stands and tables are clean and undamaged with correct POS

  Yes

  No

• All stands are well-stocked with correct merchandise

  Yes

  No

Alcohol

• Back bars are neatly stocked and well-presented

  Yes

  No

• All Sels are Present & Correct

  Yes

  No

• Alcohol signage is present, undamaged and up to date

  Yes

  No

• Fridges behind Retail counter are fully stocked

  Yes

  No

• Display Cube has Alcohol displayed correctly

  Yes

  No

• Opening times are present and in good condition

  Yes

  No

• The Costa team are focused on the guest and delivering excellent service

  Yes

  No

• Barriers/railings/wooden partitions are clean and undamaged

  Yes

  No

• Last concession audit check action plan is available with evidence of actions being completed

  Yes

  No

• The overall store is clean and tidy

  Yes

  No

• Hot beverages are served to brand standard

  Yes

  No

• Guest Service Point is clean, tidy and undamaged

  Yes

  No

• No Chemicals are visible/accessible to guests

  Yes

  No

• 3D glasses are appropriately stored

  Yes

  No

• Information given/requested by the guest is readily available

  Yes

  No

• Booster seats are available for children

  Yes

  No

• Booster seats are clean

  Yes

  No

• All guests are given a parting comment when leaving past GSP

  Yes

  No

• All tickets are checked and appropriate directions given to guests

  Yes

  No

Corridors

• Bins are clean, tidy and not overflowing

  Yes

  No

• Poster cases should have up to date POS in, as per POS guide

  Yes

  No

• Poster cases and signage are dust free

  Yes

  No

• Corridors & screen entrance fixtures, fittings and walls are in good condition

  Yes

  No

• Signage is clear to all guests

  Yes

  No

• All lighting (inc. neons and display lighting) is working and switched on when appropriate

  Yes

  No

• Seating plans are present, clear and undamaged

  Yes

  No

• Stepping and ramps inside the auditorium are clearly marked/lit and are undamaged

  Yes

  No

• Seating is clean with identifiable sections

  Yes

  No

• Seats are not damaged eg. exposed foam

  Yes

  No

• Auditorium fixtures, fittings and walls are in good condition

  Yes

  No

• Seat cup holders are clean

  Yes

  No

• Underside of cupholders are clean/not sticky

  Yes

  No

• Out of order seats have the correct branded covers on and are not on sale

  Yes

  No

• Fire exits are well lit, clean and doors are in working condition

  Yes

  No

• Lighting is fully working and used in the correct manner to promote both a cinematic and safe environment for guests

  Yes

  No

• Temperature is at a comfortable level

  Yes

  No

• Screens are cleaned before any guests enter the auditorium

  Yes

  No

Equipment

• The TMS has 5Tb of memory space

  Yes

  No

• Spare Xenon bulbs are available for all projectors and the Xenon PPE present and in good condition

  Yes

  No

• Side-to-side masking is working to frame the image correctly, in a good state of repair and free from excessive noise

  Yes

  No

• Peak holds are up to date

  Yes

  No

• Projection Boxes are clean & tidy

  Yes

  No

• The projection porthole is clean

  Yes

  No

• Projectors and sound racks are dusted including underneath

  Yes

  No

• Non sync music is playing in all screens

  Yes

  No

• Audio description is playing where it is available on the DCP

  Yes

  No

• All screens are clean and undamaged, or reported for action

  Yes

  No

• All performances are scheduled properly on Winticket and start on time

  Yes

  No

• Film line up matches programming

  Yes

  No

• Auditorium lighting is appropriate

  Yes

  No

• Projection room lighting turned off when the is content on the screen

  Yes

  No

• There is no 3D polariser when playing a 2D feature

  Yes

  No

• Volume at standard Central Playlist level, unless reported to Central Playlists and the NOC

  Yes

  No

• Film picture quality is clear and crisp

  Yes

  No

• Screen checks are made at least once during a film performance

  Yes

  No

Special Screenings

• Newbies, Silver Screen and Kids Club are scheduled properly on Winticket and screened to Odeon standards

  Yes

  No

• The cinema adheres to the Autism screening policy

  Yes

  No

• Appropriate number of subtitled screenings per week, which are scheduled correctly on Winticket

  Yes

  No

• Cinema hosts are present at the end of each film, opening auditorium doors and giving guests parting comments

  Yes

  No

• 'Tell Odeon' cards are being handed out to guests

  Yes

  No

• A member of the team is present in the foyer for any guest queries

  Yes

  No

• Is last review action plan available from the previous assessment with clear evidence of actions being completed, progressed or reported?

  Yes

  No

Cinema Team

• Foyer Hosts "owns" the foyer experience, visibly engages with guests and responds to their enquiries with a sense of urgency

  Yes

  No

• Cinema team know our Service Philosophy

  Yes

  No

• Cinema hosts are delivering Odeon's Service Principles

  Yes

  No

• Signature Service Moment is used by all the team

  Yes

  No

• Cinema Hosts aim to give great service to all guests by sharing their film knowledge

  Yes

  No

• Employees do not gather round in one area and have their 'guest radar' on at all times

  Yes

  No

• NPS is cultural within the cinema/cinema host has a good knowledge of NPS

  Yes

  No

• All employees wearing brand standard uniform when on duty?

  Yes

  No

• Team is communicating with and supporting each other

  Yes

  No

• Cinema Host are checking guest ID where appropriate

  Yes

  No

Cinema Presentation

• Internal cinema/company documentation (e.g. memos is not visible to guests

  Yes

  No

• Cinema cleaning by the nominated supplier is to standard or has been reported

  Yes

  No

Cinema Management

• Retail is never left unattended when open

  Yes

  No

• Breaks are allocated at appropriate times by the management team

  Yes

  No

• Queues are being managed in all areas, and cinema hosts are being deployed to give efficient service and full attention to the guest when serving

  Yes

  No