Odeon Greenwich ACE Checklist

Any POS signs in windows - correct and up to date?

Rubbish (on floor, behind drainpipes, cigarette butts)

Walls - no gum, scuffs, etc?

Windows - clean, no smears, frames clean?

Entrance doors working and clean?

Open during stated hours?

Door heaters / air con working? Turned on when appropriate?

Foyer has the correct notices / signage (undamaged)

Film information stand is easy to find and well stocked?

Information walls are clean, clear and up to date film info?

ATM's in working condition, clean and have till roll?

ATM's correctly branded and lighting working?

Foyer furnishings, fixtures, fittings and walls in good condition?

Costa - vacated tables are cleared / cleaned in a timely manner

Foyer signage is clear to all guests

All Foyers clean & tidy - skirting boards are clean and dusted

All foyer doors and corridors are clean, undamaged

Bins - clean, tidy, not overflowing?

All lighting in foyer is working and switched on when appropriate (or reported for repair)

WiFi switched on and WiFi signage up?

Any advertising from external partners is well-presented and up to date?

Odeon POS is in good condition and up to date as per POS Guide

All massage chairs are approved, clean and in working condition

All ramps, walkways, escalators and lifts are in working condition, clean and have appropriate signage

Green barriers are in good condition, clean and used appropriately

Toilets are clean, all toilet roll holders are full and room smells fresh?

All equipment, fixtures and fittings are in good condition

Odeon-approved signage is used when and where appropriate

Cinema is using equipment and materials as designed

Any machines are clean, in working order and well-stocked

All lighting is working or has been reported for action

Baby changing units - clean, in working order and sanitised regularly

Bins / sanitary disposal units - not overflowing?

Accessible toilets - working alarm, handrail, lock and lighting system

All items are well stocked and laid out as per retail planograms

Latest branded version of all pricing SEL labels on each product

Retail stand is presentable

All products on sale and in the stock room are in date

Cinema hosts are aware of current promotions and how to process them

Separate, clearly labelled sinks for hand wash and equipment

Gift card holder(s) are well-stocked, clean and displayed in an appropriate place

Equipment / Utensils are placed in appropriate containers / hooks

Temperature checks - being done?

Ice bucket and ice wells - clean?

All equipment (inc. cooking and hot holding) is clean (inside, outside, handles and underneath) and in working order

Cinema Hosts are actively upselling

All displays, fridges and freezers look full, clean and appealing

All products are stored at correct temperature

All retail fixtures, fittings, glass and walls are in good condition

All lighting (inc. neons & display lighting) is switched on when appropriate or reported for repair if not working

Impulse/merchandising units are clean and well-presented

All posters, menu boards, TV's and POS are approved, up to date, in good condition and displayed correctly (inc. itemised pricing labels)

All signage is in good condition and illuminated

All stock is displayed with front-facing labels

Legal and company notices are displayed clearly and prominently

Tills, printers, scanners, etc are all clean and working

All tills have working hearing loops which are positioned correctly

Charity collection tins are secured and in place

Counter tops are undamaged, clean, uncluttered and clear of litter

Straws, napkins, cup and lid holders are clean and well-stocked

No boxes or unnecessary stock is visible to guests

Cleaning is taking place at regular intervals and only with approved cleaning materials

Standard pest control measures are in use, documentation is available and current, and there is no evidence of pest activity

All retail areas are clean and tidy

Ice blasts are filled to correct level and served with a lid and straw

Machines are in full working order, clean and with correct POS

All flavours are able to be served

All are served to the correct brand standards

All towers clean and correct with undamaged POS

Drinks are carbonated, well-mixed and not too watery

Sufficiently and correctly branded sauces available

Sauce station is clean and tidy?

Served to brand standards?

Fresh and warm, toppings well presented and cheese is hot

Nacho warmers are clean and in full working order

Cheese sauce is in good supply, heated correctly and smooth

Well-stocked, undamaged and clean

Protective gloves are worn when stocking up

Is pick & mix following the plannogram?

Are the hoppers free of sugar/no sugar build up

Are the bottom trays clean & empty?

Remove Trays, are the floors underneath clean and tidy?

All POS is current & correct

Cups & Lids are available?

Bags are available & well stocked

Scoops are present & clean

Hoppers are clean, lit, full and fully working

Popcorn is warm and tastes fresh, and all sizes are available

Popcorn toppers are available and offered

Popcorn is well-presented and not crushed/patted down while placing in the carton

Wooden stands and tables are clean and undamaged with correct POS

All stands are well-stocked with correct merchandise

Display items and presentation equipment is clean/well-stocked

All products are served to brand standards

Hot and cold toppings are available and are correctly labelled

Nut scoop is available and kept separate from the other scoops

Dipping Cabinet Glass is clean, mark & smear free

Spoons are available

Latest Allergens are available

All labels are displayed and up to date

Back bars are neatly stocked and well-presented

Gallery food and drink are well stocked

All Sels are Present & Correct

Alcohol signage is present, undamaged and up to date

Fridges behind Retail counter are fully stocked

Display Cube has Alcohol displayed correctly

Menus are Available

Opening times are present and in good condition

The Costa team are focused on the guest and delivering excellent service

Barriers/railings/wooden partitions are clean and undamaged

Last concession audit check action plan is available with evidence of actions being completed

The overall store is clean and tidy

Hot beverages are served to brand standard

Guest Service Point is clean, tidy and undamaged

No Chemicals are visible/accessible to guests

3D glasses are appropriately stored

Information given/requested by the guest is readily available

Booster seats are available for children

Booster seats are clean

All guests are given a parting comment when leaving past GSP

All tickets are checked and appropriate directions given to guests

Bins are clean, tidy and not overflowing

Poster cases should have up to date POS in, as per POS guide

Poster cases and signage are dust free

Corridors & screen entrance fixtures, fittings and walls are in good condition

Signage is clear to all guests

All lighting (inc. neons and display lighting) is working and switched on when appropriate

Seating plans are present, clear and undamaged

Stepping and ramps inside the auditorium are clearly marked/lit and are undamaged

Seating is clean with identifiable sections

Seats are not damaged eg. exposed foam

Auditorium fixtures, fittings and walls are in good condition

Seat cup holders are clean

Underside of cupholders are clean/not sticky

Out of order seats have the correct branded covers on and are not on sale

Fire exits are well lit, clean and doors are in working condition

Lighting is fully working and used in the correct manner to promote both a cinematic and safe environment for guests

Temperature is at a comfortable level

Screens are cleaned before any guests enter the auditorium

The TMS has 5Tb of memory space

Spare Xenon bulbs are available for all projectors and the Xenon PPE present and in good condition

Side-to-side masking is working to frame the image correctly, in a good state of repair and free from excessive noise

Peak holds are up to date

Projection Boxes are clean & tidy

The projection porthole is clean

Projectors and sound racks are dusted including underneath

Non sync music is playing in all screens

Audio description is playing where it is available on the DCP

All screens are clean and undamaged, or reported for action

All performances are scheduled properly on Winticket and start on time

Film line up matches programming

Auditorium lighting is appropriate

Projection room lighting turned off when the is content on the screen

There is no 3D polariser when playing a 2D feature

Volume at standard Central Playlist level, unless reported to Central Playlists and the NOC

Film picture quality is clear and crisp

Screen checks are made at least once during a film performance

Newbies, Silver Screen and Kids Club are scheduled properly on Winticket and screened to Odeon standards

The cinema adheres to the Autism screening policy

Appropriate number of subtitled screenings per week, which are scheduled correctly on Winticket

Cinema hosts are present at the end of each film, opening auditorium doors and giving guests parting comments

'Tell Odeon' cards are being handed out to guests

A member of the team is present in the foyer for any guest queries

Is last review action plan available from the previous assessment with clear evidence of actions being completed, progressed or reported?

Foyer Hosts "owns" the foyer experience, visibly engages with guests and responds to their enquiries with a sense of urgency

Cinema team know our Service Philosophy

Cinema hosts are delivering Odeon's Service Principles

Signature Service Moment is used by all the team

Cinema Hosts aim to give great service to all guests by sharing their film knowledge

Employees do not gather round in one area and have their 'guest radar' on at all times

NPS is cultural within the cinema/cinema host has a good knowledge of NPS

All employees wearing brand standard uniform when on duty?

Team is communicating with and supporting each other

Cinema Host are checking guest ID where appropriate

Internal cinema/company documentation (e.g. memos is not visible to guests

Cinema cleaning by the nominated supplier is to standard or has been reported

Retail is never left unattended when open

Breaks are allocated at appropriate times by the management team

Queues are being managed in all areas, and cinema hosts are being deployed to give efficient service and full attention to the guest when serving