Pre-arrival: Building Exterior
Any POS signs in windows - correct and up to date?
Rubbish (on floor, behind drainpipes, cigarette butts)
Walls - no gum, scuffs, etc?
Windows - clean, no smears, frames clean?
Entrance doors working and clean?
Open during stated hours?
Door heaters / air con working? Turned on when appropriate?
Foyer has the correct notices / signage (undamaged)
Film information stand is easy to find and well stocked?
Information walls are clean, clear and up to date film info?
ATM's in working condition, clean and have till roll?
ATM's correctly branded and lighting working?
Foyer furnishings, fixtures, fittings and walls in good condition?
Costa - vacated tables are cleared / cleaned in a timely manner
Foyer signage is clear to all guests
All Foyers clean & tidy - skirting boards are clean and dusted
All foyer doors and corridors are clean, undamaged
Bins - clean, tidy, not overflowing?
All lighting in foyer is working and switched on when appropriate (or reported for repair)
WiFi switched on and WiFi signage up?
Any advertising from external partners is well-presented and up to date?
Odeon POS is in good condition and up to date as per POS Guide
All massage chairs are approved, clean and in working condition
All ramps, walkways, escalators and lifts are in working condition, clean and have appropriate signage
Green barriers are in good condition, clean and used appropriately
Toilets are clean, all toilet roll holders are full and room smells fresh?
All equipment, fixtures and fittings are in good condition
Odeon-approved signage is used when and where appropriate
Cinema is using equipment and materials as designed
Any machines are clean, in working order and well-stocked
All lighting is working or has been reported for action
Baby changing units - clean, in working order and sanitised regularly
Bins / sanitary disposal units - not overflowing?
Accessible toilets - working alarm, handrail, lock and lighting system
Food & Beverages
All items are well stocked and laid out as per retail planograms
Latest branded version of all pricing SEL labels on each product
Retail stand is presentable
All products on sale and in the stock room are in date
Cinema hosts are aware of current promotions and how to process them
Separate, clearly labelled sinks for hand wash and equipment
Gift card holder(s) are well-stocked, clean and displayed in an appropriate place
Equipment / Utensils are placed in appropriate containers / hooks
Temperature checks - being done?
Ice bucket and ice wells - clean?
All equipment (inc. cooking and hot holding) is clean (inside, outside, handles and underneath) and in working order
Cinema Hosts are actively upselling
All displays, fridges and freezers look full, clean and appealing
All products are stored at correct temperature
All retail fixtures, fittings, glass and walls are in good condition
All lighting (inc. neons & display lighting) is switched on when appropriate or reported for repair if not working
Impulse/merchandising units are clean and well-presented
All posters, menu boards, TV's and POS are approved, up to date, in good condition and displayed correctly (inc. itemised pricing labels)
All signage is in good condition and illuminated
All stock is displayed with front-facing labels
Legal and company notices are displayed clearly and prominently
Tills, printers, scanners, etc are all clean and working
All tills have working hearing loops which are positioned correctly
Charity collection tins are secured and in place
Counter tops are undamaged, clean, uncluttered and clear of litter
Straws, napkins, cup and lid holders are clean and well-stocked
No boxes or unnecessary stock is visible to guests
Cleaning is taking place at regular intervals and only with approved cleaning materials
Standard pest control measures are in use, documentation is available and current, and there is no evidence of pest activity
All retail areas are clean and tidy
Ice blasts are filled to correct level and served with a lid and straw
Machines are in full working order, clean and with correct POS
All flavours are able to be served
All are served to the correct brand standards
All towers clean and correct with undamaged POS
Drinks are carbonated, well-mixed and not too watery
Sufficiently and correctly branded sauces available
Sauce station is clean and tidy?
Served to brand standards?
Fresh and warm, toppings well presented and cheese is hot
Nacho warmers are clean and in full working order
Cheese sauce is in good supply, heated correctly and smooth
Well-stocked, undamaged and clean
Protective gloves are worn when stocking up
Is pick & mix following the plannogram?
Are the hoppers free of sugar/no sugar build up
Are the bottom trays clean & empty?
Remove Trays, are the floors underneath clean and tidy?
All POS is current & correct
Cups & Lids are available?
Bags are available & well stocked
Scoops are present & clean
Hoppers are clean, lit, full and fully working
Popcorn is warm and tastes fresh, and all sizes are available
Popcorn toppers are available and offered
Popcorn is well-presented and not crushed/patted down while placing in the carton
Wooden stands and tables are clean and undamaged with correct POS
All stands are well-stocked with correct merchandise
Display items and presentation equipment is clean/well-stocked
All products are served to brand standards
Hot and cold toppings are available and are correctly labelled
Nut scoop is available and kept separate from the other scoops
Dipping Cabinet Glass is clean, mark & smear free
Spoons are available
Latest Allergens are available
All labels are displayed and up to date
Back bars are neatly stocked and well-presented
Gallery food and drink are well stocked
All Sels are Present & Correct
Alcohol signage is present, undamaged and up to date
Fridges behind Retail counter are fully stocked
Display Cube has Alcohol displayed correctly
Menus are Available
Opening times are present and in good condition
The Costa team are focused on the guest and delivering excellent service
Barriers/railings/wooden partitions are clean and undamaged
Last concession audit check action plan is available with evidence of actions being completed
The overall store is clean and tidy
Hot beverages are served to brand standard
Approach to screens
Guest Service Point is clean, tidy and undamaged
No Chemicals are visible/accessible to guests
3D glasses are appropriately stored
Information given/requested by the guest is readily available
Booster seats are available for children
Booster seats are clean
All guests are given a parting comment when leaving past GSP
All tickets are checked and appropriate directions given to guests
Bins are clean, tidy and not overflowing
Poster cases should have up to date POS in, as per POS guide
Poster cases and signage are dust free
Corridors & screen entrance fixtures, fittings and walls are in good condition
Signage is clear to all guests
All lighting (inc. neons and display lighting) is working and switched on when appropriate
Seating plans are present, clear and undamaged
Stepping and ramps inside the auditorium are clearly marked/lit and are undamaged
Seating is clean with identifiable sections
Seats are not damaged eg. exposed foam
Auditorium fixtures, fittings and walls are in good condition
Seat cup holders are clean
Underside of cupholders are clean/not sticky
Out of order seats have the correct branded covers on and are not on sale
Fire exits are well lit, clean and doors are in working condition
Lighting is fully working and used in the correct manner to promote both a cinematic and safe environment for guests
Temperature is at a comfortable level
Screens are cleaned before any guests enter the auditorium
The TMS has 5Tb of memory space
Spare Xenon bulbs are available for all projectors and the Xenon PPE present and in good condition
Side-to-side masking is working to frame the image correctly, in a good state of repair and free from excessive noise
Peak holds are up to date
Projection Boxes are clean & tidy
The projection porthole is clean
Projectors and sound racks are dusted including underneath
Non sync music is playing in all screens
Audio description is playing where it is available on the DCP
All screens are clean and undamaged, or reported for action
Pre-show & film
All performances are scheduled properly on Winticket and start on time
Film line up matches programming
Auditorium lighting is appropriate
Projection room lighting turned off when the is content on the screen
There is no 3D polariser when playing a 2D feature
Volume at standard Central Playlist level, unless reported to Central Playlists and the NOC
Film picture quality is clear and crisp
Screen checks are made at least once during a film performance
Newbies, Silver Screen and Kids Club are scheduled properly on Winticket and screened to Odeon standards
The cinema adheres to the Autism screening policy
Appropriate number of subtitled screenings per week, which are scheduled correctly on Winticket
Cinema hosts are present at the end of each film, opening auditorium doors and giving guests parting comments
'Tell Odeon' cards are being handed out to guests
A member of the team is present in the foyer for any guest queries
Is last review action plan available from the previous assessment with clear evidence of actions being completed, progressed or reported?
Foyer Hosts "owns" the foyer experience, visibly engages with guests and responds to their enquiries with a sense of urgency
Cinema team know our Service Philosophy
Cinema hosts are delivering Odeon's Service Principles
Signature Service Moment is used by all the team
Cinema Hosts aim to give great service to all guests by sharing their film knowledge
Employees do not gather round in one area and have their 'guest radar' on at all times
NPS is cultural within the cinema/cinema host has a good knowledge of NPS
All employees wearing brand standard uniform when on duty?
Team is communicating with and supporting each other
Cinema Host are checking guest ID where appropriate
Internal cinema/company documentation (e.g. memos is not visible to guests
Cinema cleaning by the nominated supplier is to standard or has been reported
Retail is never left unattended when open
Breaks are allocated at appropriate times by the management team
Queues are being managed in all areas, and cinema hosts are being deployed to give efficient service and full attention to the guest when serving