OER Game On revised

• Audit Title

• Conducted on

  Date

• Prepared by

Facilities-Upon Arrival

• Trash in the immediate parking lot. Area should look clean and inviting

  Yes

  No

  N/A

• Outside entrance is clean, well kept and welcoming?--should be not gum, stains or trash in immediate area. Any hardware should be in good shape---bike racks, trash cans etc

  Yes

  No

  N/A

• Doors and door hardware in good functioning order and appearance.

  Yes

  No

  N/A

• Glass is clean

  Yes

  No

  N/A

• Outside window cills clean

  Yes

  No

  N/A

• door signage is in good presentable value. Hours of operations are correct. All signs professionally produced, and placed (no handwritten or taped up signs).

  Yes

  No

  N/A

• any city/government signage displayed as required by law<br>

  Yes

  No

  N/A

• Stanchions are used with high volume to ensure a formal line---if applicable<br>

  Yes

  No

  N/A

• Trash is emptied when full?

  Yes

  No

  N/A

• Is Signage in working order? No paper signs everything professional

  Yes

  No

  N/A

• Area (around front door) smells good, no foul odors present ?<br>

  Yes

  No

  N/A

• Building signage and lighting turned on and off at appropriate times?

  Yes

  No

  N/A

• Building in good condition--paint not faded and correct color specs, foot marks on side of building. ADA ramps clearly marked, all parking paint and signs correct.

  Yes

  No

  N/A

• dumpster enclosure clean, gates in good working order, paint in good condition

  Yes

  No

  N/A

• Dumpster clean and odor free, good repair, clean deck, storm drain (if applicable) in good order.

  Yes

  No

  N/A

Facilities-Lobby/Waiting Area/Foyers, ETC

• Fire Exit Signs are working and in good shape--maintain same color gels throughout building (RED is preferable)

  Yes

  No

  N/A

• Window cills are clean

  Yes

  No

  N/A

• All lights are on and working properly

  Yes

  No

  N/A

• Ceiling vents and ducts in area are clean and in good repair--not dust, painted, no rust.

  Yes

  No

  N/A

• Walls clean and in good condition. paint is in good shape, not foot prints or scuffs.

  Yes

  No

  N/A

• Floor is maintained and in good condition. No missing tiles or base boards. All base board is free of dust and dust halos.

  Yes

  No

  N/A

• Music on, set to an appropriate level, station set to a guest appropriate station

  Yes

  No

  N/A

• Televisions on, appropriate signage, advertising and promotions displayed, volume at an appropriate level

  Yes

  No

  N/A

• Floors, walls and ceiling are clean, free of dirt, dust and residue

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Concourse Areas

• TV's clean and free of dust<br>

  Yes

  No

  N/A

• Rack Cards NCO (neat Clean and organized) All marketing materials are current.

  Yes

  No

  N/A

• Furnishings are clean and in good repair.

  Yes

  No

  N/A

• no handwritten or unauthorized signage<br>

  Yes

  No

  N/A

• Flooring in good shape, no gum, finished correctly

  Yes

  No

  N/A

• Walls correct paint colors, clean w/no holes<br>

  Yes

  No

  N/A

• Base boards clean and in good repair, no dust build up or halos.

  Yes

  No

  N/A

• tables and chairs clean and bases and tabletops in good repair/no wobbles/no gum

  Yes

  No

  N/A

• lighting is functional and correct spec<br>

  Yes

  No

  N/A

• Condiments full, area in good condition working order. Drink machine and tea machine in good condition and clean--nozzles from both being removed and sanitized.

  Yes

  No

  N/A

• trash cans clean and free of odor

  Yes

  No

  N/A

• fire extinguishers clean and current on tags

  Yes

  No

  N/A

• ceiling vents free of dust (along with ducts) No trapped balloons.

  Yes

  No

  N/A

• janitorial closet clean and in good repair/locked---no access to chemicals by guests.

  Yes

  No

  N/A

Facilities-Restrooms

• walls in good repair, clean and no scuff marks.<br>

  Yes

  No

  N/A

• floor and baseboards in good condition, grout is clean and proper color (not black if it is grey)

  Yes

  No

  N/A

• no trash and debris on floor

  Yes

  No

  N/A

• ceiling and vents in good repair, clean and free of dust, water stains, all ceiling tiles are present.

  Yes

  No

  N/A

• no visible storage of paper and cleaning products

  Yes

  No

  N/A

• changing table clean and secure, strap locked and in good condition and working

  Yes

  No

  N/A

• restroom entrances clean and labeled correctly

  Yes

  No

  N/A

• all toilet seats working (not loose) all flushers work

  Yes

  No

  N/A

• toilets are working and in good order. No missing chunks of porcelain.

  Yes

  No

  N/A

• Stalls clean--no urine (both restrooms) in pee zone. No dust on top.---no graffiti

  Yes

  No

  N/A

• all stalls working and in good shape--all latches work (correct latches, not home depot misc. pieces). Coat hooks present.

  Yes

  No

  N/A

• Paper towel dispensers(also TP) and soap dispensers are in good working order and are properly stocked

  Yes

  No

  N/A

• All lights are on and working properly

  Yes

  No

  N/A

• sinks and counter tops in good repair --free of graffiti. <br>

  Yes

  No

  N/A

• Mirrors are clean and streak free

  Yes

  No

  N/A

• Counter is clean and free of water

  Yes

  No

  N/A

• Do the restrooms smell good---free of odors

  Yes

  No

  N/A

• trash cans lined and in good repair and working condition, no odor,

  Yes

  No

  N/A

Facilities- Guest Services

• all guest signing waivers

  Yes

  No

  N/A

• All lights are working properly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt residue and gum

  Yes

  No

  N/A

• Counter is free of clutter, everything has a specified place and looks visibly pleasing

  Yes

  No

  N/A

• All digital price board material is up to date, and accurate<br>

  Yes

  No

  N/A

• Guest is greeted promptly with a smile when approaching the bar

  Yes

  No

  N/A

• <br>POS Terminals clean and in working order (also see if clean under) all cables tied off and hidden from guest view

  Yes

  No

  N/A

• Waiver terminal is working and paper backups are available

  Yes

  No

  N/A

• wristbands are available and managed appropriately

  Yes

  No

  N/A

• overhead and monitors are clean, no dust<br>

  Yes

  No

  N/A

• ceiling vents in good condition and clean, not dust

  Yes

  No

  N/A

• trash cans are clean inside and out, no odor

  Yes

  No

  N/A

• Radio present and being used correctly. No knocking on office door---use radio to announce people.

  Yes

  No

  N/A

• Radio language is appropriate. Do not ask for change, money or announce the armored car is here. Use appropriate codes (i.e. laundry, Elvis)

  Yes

  No

  N/A

• Stanchions (if applicable) are in place and organized.

  Yes

  No

  N/A

• socks are stocked and in sufficient quantities.

  Yes

  No

  N/A

• no excessive lost and found.

  Yes

  No

  N/A

• coupon, promo book in place and being used...updated and kept current.

  Yes

  No

  N/A

• ample amount of back stock of boarding passes. Correct amount at front desk. Never more than you have lasers to support.

  Yes

  No

  N/A

• area smells good, no fowl odors.

  Yes

  No

  N/A

Facilities- Bar

• ice scoops being stored correctly by local health code. usually handle up inside of ice.

  Yes

  No

  N/A

• speed rails clean and not sticky/along with bottles

  Yes

  No

  N/A

• all equipment clean and not sticky

  Yes

  No

  N/A

• jiggers in stock and being used<br>

  Yes

  No

  N/A

• glassware clean and stocked. stored correctly.

  Yes

  No

  N/A

• pour mats, salt rimmer, strainers, rail set up during shift and not sticky

  Yes

  No

  N/A

• bottles have TABC stamp---none missing<br>

  Yes

  No

  N/A

• soda gun clean and in good condition--brixed---holder clean with no mold buildup

  Yes

  No

  N/A

• all pour spouts facing left<br>

  Yes

  No

  N/A

• smallwares and tools stored correctly

  Yes

  No

  N/A

• All lights are on and working properly

  Yes

  No

  N/A

• Menu TV's are on and displaying images correctly

  Yes

  No

  N/A

• overhead clean and in good condition, not dust/dust bunnies. all artifacts clean

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum---stools have clean legs.

  Yes

  No

  N/A

• Wine and beer/liqour are properly displayed

  Yes

  No

  N/A

• Counter top is clean and free if dirty dishes, water and clutter

  Yes

  No

  N/A

• Equipment is in good condition and working correctly

  Yes

  No

  N/A

• Sodas are calibrated correctly - Brix kit is used and available for verification

  Yes

  No

  N/A

• Ice scoop is used when filling cups with ice, stored properly

  Yes

  No

  N/A

• Guest greeted promptly with a smile when approaching Consession

  Yes

  No

  N/A

• Cups are fully stocked and in an appropriate place

  Yes

  No

  N/A

• Storage coolers clean, good gaskets and proper temperature

  Yes

  No

  N/A

• Supply levels are adequate for business

  Yes

  No

  N/A

• Bar POS terminals work and are in good condition--clean (check underneath also) Cables tied and not in guest view<br>

  Yes

  No

  N/A

• does the area smell good.

  Yes

  No

  N/A

• refrigeration NCO and stocked--schematics in place, labeling in place, door cleaned and in working order.

  Yes

  No

  N/A

• drains functioning and clean and in working order

  Yes

  No

  N/A

• trash cans clean inside and out--bagged. Separate unbagged container for broken glass.

  Yes

  No

  N/A

• cutting board available---cutting gloves available and in use.

  Yes

  No

  N/A

• fruit cutter properly cleaned and stored.

  Yes

  No

  N/A

• ice bins cleaned and burned once a week.

  Yes

  No

  N/A

• blender NCO and in good repair

  Yes

  No

  N/A

• all bottles not sticky

  Yes

  No

  N/A

• sanitizer water set up and in use. towels stored in solution. changed frequently.

  Yes

  No

  N/A

• stainless polished...all legs to equipment clean. areas under equipment clean and floor under equipment clean.

  Yes

  No

  N/A

• triple sink set up and in use throughout shift.

  Yes

  No

  N/A

Facilities- Arcade (including redemption and merchandiser games)

• walls clean and in good repair

  Yes

  No

  N/A

• trash cans clean inside and out with liner

  Yes

  No

  N/A

• tech room/compressor room---NCO and in good repair.

  Yes

  No

  N/A

• teller/kiosk clean and in good repair/bases/ and cabinet

  Yes

  No

  N/A

• all signage 100% and functional. All professional, no hand written or unapproved signage.

  Yes

  No

  N/A

• game room layout approved

  Yes

  No

  N/A

• sports balls are maintained. in good shape, aired up correctly. basket ball nets in good shape<br>

  Yes

  No

  N/A

• air hockey pucks and handles in good shape--back up on hand in sufficient quantities.

  Yes

  No

  N/A

• games generally clean...foot wells, backs & tops, behind, under, crevices. Within Reason

  Yes

  No

  N/A

• winna winna store room is clean and stocked for correct volumes.

  Yes

  No

  N/A

• verify barcode book on hand and accurate/organized<br>

  Yes

  No

  N/A

• product in winna winna displayed correctly wall covered and visually appealing.

  Yes

  No

  N/A

• all prices displayed and product spot checked for bar codes

  Yes

  No

  N/A

• POS functional, wires hidden from guest view and zip tied. Clean --cabinet and underneath.

  Yes

  No

  N/A

• cranes packed <br>correctly

  Yes

  No

  N/A

• All lights are on and working properly and set to the correct level

  Yes

  No

  N/A

• Floors, carpets, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled correctly--in proper places<br>

  Yes

  No

  N/A

• All machines are running 100%

  Yes

  No

  N/A

• Games are clean, sanitized and operate "like new"

  Yes

  No

  N/A

• Merchandisers have ample, relevant product

  Yes

  No

  N/A

• Routine checklists are available and accurately filled out

  Yes

  No

  N/A

• ceiling vents and over head dusted and in good repair

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

• floor clean and well maintained

  Yes

  No

  N/A

Laser Tag

• stanchions organized and set up for proper queuing---all clean and in good repair.

  Yes

  No

  N/A

• lighting and elements clean and functional, signage operational

  Yes

  No

  N/A

• Door to computer/vest tech room is locked no unauthorized entrance.

  Yes

  No

  N/A

• floor throughout LT is in good repair

  Yes

  No

  N/A

• verify no issues with arena that would create a safety issue. maze, walls, flooring, etc. all elements secure. YES is good NO would represent issues.

  Yes

  No

  N/A

• Fog machine(s) is in working order

  Yes

  No

  N/A

• plenty of fog juice in stock

  Yes

  No

  N/A

• ambiance lighting and music working and at correct levels.

  Yes

  No

  N/A

• Vests spot checked, clean and working<br>

  Yes

  No

  N/A

• equipment repair log up to date.

  Yes

  No

  N/A

Clip N Climb

• floor clean and in good repair

  Yes

  No

  N/A

• walls clean and in good repair

  Yes

  No

  N/A

• stanchions / staging area set up and organized...all equipment in working and clean order.

  Yes

  No

  N/A

• all checklist current per shift

  Yes

  No

  N/A

• all safety equipment in place and inventory levels are correct.

  Yes

  No

  N/A

• all harnesses are in good shape and pass visual inspection

  Yes

  No

  N/A

• proper briefing taking place---bole on being announced.

  Yes

  No

  N/A

• certifications up to date in training folder

  Yes

  No

  N/A

• proper opening and closing procedure being followed.

  Yes

  No

  N/A

• all equipment deemed unfit for use is removed from premise.

  Yes

  No

  N/A

• equipment log current

  Yes

  No

  N/A

Ballocity

• flooring clean and in good repair--throughout structure

  Yes

  No

  N/A

• vynil clean and in good repair

  Yes

  No

  N/A

• structure integrity visual test confirms no loose parts, missing bolts

  Yes

  No

  N/A

• high cleaning done---also must be safe---done with extended polls, no one is to exit and climb, walk on top part of structure.

  Yes

  No

  N/A

Bumper Cars

• floor in good repair, free of debris

  Yes

  No

  N/A

• viewing area clean and swept

  Yes

  No

  N/A

• stanchions set up correctly

  Yes

  No

  N/A

• safety signs in place

  Yes

  No

  N/A

• all restraints checked---any issues result in the car being pulled out of service. YES is good, NO means an issue.

  Yes

  No

  N/A

• weekly inspections being performed by Tech.

  Yes

  No

  N/A

• weekly maintenance of batteries and bumper pads being performed.

  Yes

  No

  N/A

Facilities- Attractions

• Safety checklist posted at all attractions for staff quick reference

  Yes

  No

  N/A

• Staff adheres to all safety requirements 100%

  Yes

  No

  N/A

• All routine safety inspections are completed and posted

  Yes

  No

  N/A

Facilities-Kitchen

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled properly

  Yes

  No

  N/A

• prep Tables & shelvig are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Coolers are holding proper temperature and are in good working order, with thermometer

  Yes

  No

  N/A

• Coolers are clean, no food debris or standing water

  Yes

  No

  N/A

• Fryer is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Flat-top is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Pizza oven is in good condition, working properly, and holding correct temperature, cleaned regularly

  Yes

  No

  N/A

• Drinks have lids and are all below product

  Yes

  No

  N/A

• Hand sinks are clean, stocked, and in good working condition

  Yes

  No

  N/A

• Utensils are in good working order, present and used

  Yes

  No

  N/A

• Serving plate ware is in good condition, stocked, clean and stored in a sanitary way

  Yes

  No

  N/A

• No foul odors are present yes for good, no for odors present

  Yes

  No

  N/A

Facilities-Dish/Dry Storage Cleanliness

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled properly

  Yes

  No

  N/A

• Tables are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Clean dishes are stored in a sanitary way

  Yes

  No

  N/A

• Dirty dishes are stacked and organized

  Yes

  No

  N/A

• Proper 3 compartment sink is set up (if dish machine not working)

  Yes

  No

  N/A

• Proper chemical test strips are available and used

  Yes

  No

  N/A

• No foul odors are present---yes for good, no for present)

  Yes

  No

  N/A

Facilities-Walk-In/Freezer Cleanliness

• All lights are on and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Speed racks are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Cooler and Freezer are holding proper temperatures and are in good working order, thermometer present and working

  Yes

  No

  N/A

• Items are labeled with the date they were received

  Yes

  No

  N/A

• Product has the correct rotation FIFO

  Yes

  No

  N/A

• No foul odors are present---yes for good, No for odor present

  Yes

  No

  N/A

Bar Hospitality

• Correct/clean/complete uniforms are being worn, checked on a daily basis; full uniform on arrival and departure

  Yes

  No

  N/A

• Proper hygiene practices are followed - shaving, jewelry, ect.

  Yes

  No

  N/A

• Staff is outgoing, energetic, friendly, and smiling

  Yes

  No

  N/A

• Acknowledges guest in an upbeat and friendly manner

  Yes

  No

  N/A

• Teamwork Utilized in all areas

  Yes

  No

  N/A

• Suggestive selling of relevant promotions observed

  Yes

  No

  N/A

• Observed checking ID's for people of legal age

  Yes

  No

  N/A

People Development-Training

• All training is completed per guidelines<br>

  Yes

  No

  N/A

• Venue has a manager in charge of training

  Yes

  No

  N/A

• Venue has a roster of all trainers for FOH and BOH

  Yes

  No

  N/A

• Venue has at least one trainer for each position

  Yes

  No

  N/A

• Venue has printing capabilities/understands how to print all training materials

  Yes

  No

  N/A

• Venue has a file for each staff member with evaluations and all staff documents

  Yes

  No

  N/A

• All training is performed by trainers

  Yes

  No

  N/A

• All trainers are in proper uniform

  Yes

  No

  N/A

• All trainers meet the minimum requirements to be a certified trainer

  Yes

  No

  N/A

• Training schedules are posted for trainer and trainees

  Yes

  No

  N/A

• Training schedule reflects each trainee has an assigned trainer for each day of training

  Yes

  No

  N/A

• Trainers understand how to use all training materials for the position they are training

  Yes

  No

  N/A

• Daily evaluations complete, managers review with trainee and trainer

  Yes

  No

  N/A

• Trainers understand how to give a constructive evaluation

  Yes

  No

  N/A

• Certifications are taken and graded/reviewed by trainer and manager on the training shift

  Yes

  No

  N/A

• Trainers always consider guests first and never let the guests experience suffer

  Yes

  No

  N/A

• Managers follow up with every trainee on every training shift

  Yes

  No

  N/A

• All trainers receive a bi-annual evaluation on training performance

  Yes

  No

  N/A

• Managers are active in the "on the job" coaching

  Yes

  No

  N/A

• Staff member evaluations are complete

  Yes

  No

  N/A

• Managers encouraging and stressing teamwork throughout shift; upbeat and enthusiastic work environment

  Yes

  No

  N/A

Food and Beverage-Food and Beverage Standards

• Ticket times are monitored by manager/kitchen supervisor. The Supervisor is communicating with MOD

  Yes

  No

  N/A

• Appropriate ticket times are met

  Yes

  No

  N/A

• All prep, line builds, product specs, and bar builds are current, complete, and maintained neat and organized

  Yes

  No

  N/A

• Prep manual is always open and used during prep; proper procedures followed

  Yes

  No

  N/A

• Prep Item Shelf Life Chart posted

  Yes

  No

  N/A

• Kitchen staff members are knowledgeable of their stations: line builds; product specs; shelf lives, rotation, labeling, safety/sanitation

  Yes

  No

  N/A

Manager Operations-Running the Shift

• Hourly staffing levels accurate to volume

  Yes

  No

  N/A

• Managers utilize good judgement when making cuts, properly communicates section assignments/responsibilities to staff

  Yes

  No

  N/A

• Schedules and labor proformas are used and adhered to; productivity is maximized as a result

  Yes

  No

  N/A

• Manager is focused in maintaining tour quality standards throughout the shift

  Yes

  No

  N/A

• Manager directly sets the pace for a sense of urgency in the staff at all times

  Yes

  No

  N/A

• Manager continuously follows up on shift goals

  Yes

  No

  N/A

• Manager recognizes and rewards good behavior with positive reinforcement

  Yes

  No

  N/A

• Manager is aware and coaches opportunities to all staff members

  Yes

  No

  N/A

• Manager is visible and visiting guests when they enter, the bar area, asking specific questions regards to the experience

  Yes

  No

  N/A

• Manager effectively handles guest opportunities and ensures guest return; staff communicates to managers on all guest issues

  Yes

  No

  N/A

• Correct and clean attire being worn. Manager looks professional and on brand

  Yes

  No

  N/A

• Restrooms maintained tour quality throughout shift, with individual restroom checks completed every 30 minutes

  Yes

  No

  N/A

• Preshifts are performed each day/and manager does 1 on 1's when staff is staggered for arrival

  Yes

  No

  N/A

• Shift contests are being performed

  Yes

  No

  N/A

Manager Operations-Operations & Licenses

• 11 in 1 Poster: (FMLA, Polygraph, OSHA, FLSA Minimum Wage Retirement, USERRA, Obudsman, Equal Employment Opportunity, Unemployment, TX payday Notice, Child Labor, Work Related Injury Plan 6: English and Spanish)

  Yes

  No

  N/A

• Health Binder up to date with grease trap info, health inspection info, pest info.

  Yes

  No

  N/A

• Choke Poster

  Yes

  No

  N/A

• Local hospital phone/address/map posted in conspicuous area, and is readily accessible to guest/staff members

  Yes

  No

  N/A

• First Aid kit available, readily accessible for guest/staff members, and stocked with adequate/ample supplies

  Yes

  No

  N/A

• Entire office is clean, organized, and clutter free at all times- including file cabinets/shelving. Till/chairs are in good working condition

  Yes

  No

  N/A

• Emergency Action Binder in office

  Yes

  No

  N/A

• I9 Binder is 100% complete and current

  Yes

  No

  N/A

• TABC and Manager serve safe documentation is posted and easy to access

  Yes

  No

  N/A

• Most recent health inspection is kept for records and is above a 90%

  Yes

  No

  N/A

Manager Operations-Money Handling

• safe has correct amount of drawers, paychecks

  Yes

  No

  N/A

• No staff member bonuses paid out of petty cash---no loans from safe, no IOU's ---will result in cash disciplinary actions.

  Yes

  No

  N/A

• No unauthorized personnel in the office

  Yes

  No

  N/A

Finishing it up

• Add signature

  Sign