OMI Compliance Inspection Report - Canberra

• Compliance inspection report conducted on

  Date

• Compliance inspection report conducted by

• Outlet name

  Select OMI Melbourne Central OMI Doncaster OMI Chadstone OMI Victoria Garden OMI Canberra OMI Highpoint OMI QV OMI Knox OMI The Glen OMI Eastland OMI Emporium

  • OMI Melbourne Central
  • OMI Doncaster
  • OMI Chadstone
  • OMI Victoria Garden
  • OMI Canberra
  • OMI Highpoint
  • OMI QV
  • OMI Knox
  • OMI The Glen
  • OMI Eastland
  • OMI Emporium
• Location
  Address

• The purpose of this compliance inspection report is identify and promote consistency in our Quality, Service and Cleanliness whilst monitoring financial reporting to increase sales and decrease costs. Details noted in this report also acts to provide a snapshot feedback of the outlet in relation to food safety legislation and OMI representation, policies and standard operating procedures. <br> <br>Many areas of your outlet's operation will be reviewed during the compliance inspection visit. These visits can be both announced and unannounced. You are required to allow OMI HQ representative access to all areas of your outlet during regular business hours and permit OMI HQ representative to take photographs of your outlet, videotape your outlet, make photocopies of your records, or interview employees or customers of your outlet. During a compliance inspection visit, it is expected that you conduct professionally and adhere to the applicable sections of the Franchisor's Code of Conduct and Franchisee's Code of Conduct. <br> <br>Compliant if above 80%

  Yes

  No

  N/A

• In order to conduct this compliance inspection report, OMI HQ representative will be required to source information from but not limited to: <br> - POS <br> - Temperature Logs and Recordings <br> - Ordering documentation(s) <br> - Standard Operating Procedures <br> - Customer Service <br> - Front of House <br> - Back of House

  Yes

  No

  N/A

• - Every customer within 2 meters is greeted within 3 seconds and offered an appropriate greeting - Staff are friendly and knowledgeable of the product range and promotions - Staff is completing orders correctly with up selling - Every customer is given a sincere thank you at the end of their ordering

  Good

  Fair

  Poor

  N/A

• - All respective customer comments, reviews are responded to and resolved (if required) within 48 hours <br>- HQ be notified of all response(s) and outcome.

  Good

  Fair

  Poor

  N/A

• - All team members have good standards with personal hygiene - Are in full uniform, black pants, black non slip shoes, approved top with name badge - Are well groomed, hair is clean, neat and restrained if longer than shoulder length - Fingernails are clean, trimmed, filed and maintained, polish/artificial nails are in good condition - No portable devices are worn or used while working in outlet, this includes but not limited to mobile phones, wireless headset/earpiece

  Good

  Fair

  Poor

  N/A

Front of House Presentation

• The following items and areas in good condition and clean: <br>- Signage - Customer entrance - Food out, Brulee and front counter - Ceiling in customer and service area - Floors in customer and service area - Lighting in customer and service area - Walls in customer and service area - Tables and chairs <br>- Menu board(s), self service kiosk(s) and food menu(s) - Promotional material (no handwritten sign in customer view), A4 Stand in good condition<br>- Outlet free of dust - POS, printers, tablets, Eftpos, buzzer, with minimal cables visible - Disposable storage, crockery, condiments - Drink display and fridge(s) are maintaining temperatures within 0.6ºC to 5ºC<br>- Staff water bottles not in customer view<br>- Stationery neatly placed in holder <br>- No food prep on front counter

  Good

  Fair

  Poor

  N/A

• Float variance are within +/- 50c

  Yes

  No

  N/A

• Petty cash variance are within +/- 50c

  Yes

  No

  N/A

• EFTPOS vs POS variance are within +/- 50c

  Yes

  No

  N/A

Temperature Monitoring

• Egg sous vide water temperature 64.5ºC (+/-2ºC)

  Yes

  No

  N/A

• Egg warmer sous vide water temperature 50.5ºC (+/-2ºC)

  Yes

  No

  N/A

• Salmon sous vide water temperature 55ºC (+/-2ºC)

  Yes

  No

  N/A

• Brulee bain marie temperature 50ºC (+/-2ºC)

  Yes

  No

  N/A

• Sauce bain marie temperature 64ºC (+/-2ºC)

  Yes

  No

  N/A

• Deep fryer temperature 175ºC (+/-2ºC)

  Yes

  No

  N/A

• Freezer temperature between -15ºC to -18ºC

  Yes

  No

  N/A

• Fridge temperature between 0.06ºC - 5ºC

  Yes

  No

  N/A

• Store room temperature between 21ºC - 25ºC

  Yes

  No

  N/A

• Drink Fridge temperature between 0.06º - 5ºC

  Yes

  No

  N/A

• Thermometer calibration - Thermometer to probe ice water to reflect 0ºC (+/-2ºC)

  Yes

  No

  N/A

Temperature logs and reporting are complete, accurate and legible

• - Cold and hot storage temperature - Goods received form - Food cooling log <br>- Time control rule

  Yes

  No

  N/A

Shelf Life Monitoring

• All frozen products within shelf life

  Yes

  No

  N/A

• All refrigerated products within shelf life

  Yes

  No

  N/A

• All dry storage products within shelf life

  Yes

  No

  N/A

• All products properly labelled with Time, Date, Initials

  Yes

  No

  N/A

All prepared products within 4 hour shelf life

• - Massago <br> - Bain Marie <br> - Pickles <br> - Wagyu Beef <br> - Tempura Fish <br> - Karaage Chicken <br> - Egg Warmer <br> - Sauce Warmer <br> - Edamame <br> - Brulee station bain marie <br> - Soft shell crab <br> - Fries <br> - Grana Padano Cheese <br> - Sauces <br> - Udon soup <br> - Spring onions <br> - Sesame seeds <br> - Seaweed

  Yes

  No

  N/A

Approved Products and Promotions

• All products, packaging goods, are purchased from approved suppliers and distributors.

  Compliant

  Non-Compliant

  N/A

• Fish Co

  Compliant

  Non-Compliant

  N/A

• Greenstar

  Compliant

  Non-Compliant

  N/A

• JFC - Japan Food Corporation

  Compliant

  Non-Compliant

  N/A

• Alpha

  Compliant

  Non-Compliant

  N/A

• Bidfood

  Compliant

  Non-Compliant

  N/A

• Xenze Food Supplies

  Compliant

  Non-Compliant

  N/A

• Daiwa

  Compliant

  Non-Compliant

  N/A

• Pac Le Mond

  Compliant

  Non-Compliant

  N/A

• Cookers

  Compliant

  Non-Compliant

  N/A

• All food and beverage products offered and displayed with pricing

  Yes

  No

  N/A

• All food and beverage products offered and displayed are prepared and ready for sale

  Yes

  No

  N/A

• Marketing is of most current material

  Yes

  No

  N/A

Cross Contamination

• Team members are properly washing hands with soap and lukewarm water +/-38ºC with single use towels.

  Yes

  No

  N/A

• Soap dispenser, paper towel holders filled

  Yes

  No

  N/A

• - Staff put on new gloves between food preparation and after non food related tasks <br>- Gloves are not being re-used, blown into, ripped or used to handle money or rubbish

  Yes

  No

  N/A

Preparation and Presentation

• All prepared food properly covered with lids

  Yes

  No

  N/A

• Is portion of the base prepared accordingly to SOP

  Yes

  No

  N/A

• Is portion of the protein prepared accordingly to SOP

  Yes

  No

  N/A

• Is portion of the sauce prepared accordingly to SOP

  Yes

  No

  N/A

• All Rice menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Udon menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Side menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Fries menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Drink menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Desert menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Shirotea menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All Promotional menu(s) are prepared accordingly to item SOP

  Yes

  No

  N/A

• All team members have been trained and are adhering to SOP

  Yes

  No

  N/A

• Does final presentation of food match photo on menu

  Media

Station Readiness

Rice Station Readiness

• - Onsen Egg <br> - Edamame <br> - Pickles <br> - Rice <br> - Buckets weighted rice <br> - Furikake <br> - Massago <br> - 6 Sauces in bain marie <br> - Weight Machine(s) <br> - Raw eggs in baskets <br> - Promotion item(s)

  Yes

  No

  N/A

Brulee Station Readiness

• - Salmon <br> - Wagyu Beef <br> - Teriyaki Chicken <br> - Butter <br> - Sugar <br> - Truffle Sauce <br> - Wasabi Sauce <br> - Weight Machine(s) <br> - Pork <br> - Tofu <br> - Beef Sauce <br> - Torches <br> - Pepper <br> - Spicy Mayo <br> - Mentaiko Sauce <br> - Tongs <br> - Promotion item(s)

  Yes

  No

  N/A

Kitchen Station Readiness

• - Fries <br> - Karaage Chicken <br> - Raw eggs <br> - Truffle oil <br> - Cheese <br> - Salted egg fries sauce <br> - Udon soup <br> - Udon <br> - Weight machine(s) <br> - Soft shell crabs <br> - Tempura fish <br> - Salt <br> - Spicy mayo <br> - Wasabi mayo <br> - Miso soup <br> - Tong(s) <br> - Timer(s) <br> - Promotion item(s)

  Yes

  No

  N/A

Coordinator Station Readniess

• - Spring onions <br> - Seaweed powder <br> - Chopsticks <br> - Wooden forks <br> - Napkins <br> - Fries bowl <br> - Straws <br> - Toothpicks <br> - Sesame seed <br> - Shichimi powder <br> - Wooden spoons <br> - Plastic spoons <br> - Plastic bags <br> - Delivery supplier(s) bag(s) <br> - Tray with paper <br> - Promotion item(s)

  Yes

  No

  N/A

Cashier Station Readiness

• - Buzzer <br> - Stationery <br> - Drink fridge filled up and well displayed with labels facing forward <br> - Eftpos machine <br> - Printer functioning and with receipt paper roll <br> - UV torch <br> - Menus <br> - Delivery tablets

  Yes

  No

  N/A

Disposable Station Readiness

• - Takeaway Bowl and lid <br> - Takeaway Miso soup bowl and lid <br> - Takeaway Hot drink cup and lid <br> - Takeaway Cold drink cup and lid <br> - Sauce container <br> - Takeaway Side container and lid <br> - Takeaway Udon soup bowl and lid

  Yes

  No

  N/A

• Yes

  No

  N/A

Back of House

• The following items and areas in good condition and clean: <br>- Back counter, doors and handles - Glass washer <br>- Dishwasher - Rice cooker(s) <br>- Noodle cooker <br>- Burner(s) - Deep fryer(s) <br>- Bain marie(s) - Sous vide sticks <br>- Thermometer(s) <br>- Vacuum seal equipment <br>- Hot water urn - Sinks and taps <br>- Mop(s), mop bucket, mop sink tops and mop sink - All refrigerators are maintaining temperatures within 0.6ºC to 5ºC <br>- All freezers are maintaining temperatures within -15ºC to - 18ºC

  Good

  Fair

  Poor

  N/A

Shiro Tea Equipment

• The following items and areas in good condition and clean: <br>- Sealing machine <br>- Fructose machine <br>- Bingsu machine <br>- Blender <br>- Shaker - Pearl warmer - Labelling machine

  Good

  Fair

  Poor

  N/A

• OIC Name

• Shift in charge Name

• Team member(s) on site

• Outlet signature

  Sign

• Full name of person in outlet signing