Audit
Goal for today
Competency and comments
Problem Solving and Decision Making
Customer Service
Communication
Planning
Sales ability and persuasiveness
Business Acumen
Did BDE have merch bag and use in every call?
Personal effectiveness (uniform, car, presentation, professional attitude)
KPI and business results discussion
Key Focusses - fridge execution (stripping, pricing, decals, clean) - 390ml conversion - Blackjack ranging points - Black Door and Blue Shelf - Bundling
Planned Call
Did BDE pre plan the call
Did BDE check exterior POE
Did BDE greet customer
Did BDE check interior POE
Did BDE merchandise forward selling areas
Did BDE action the storeroom
Did the BDE sell the SSO/Promotional plan
Did the BDE update notes & complete TRAX
Did the BDE thank the customer
Strengths - overall individual strengths
Opportunities
SMART action plan
