Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Car Park
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Is the signage on entry to the car park clean and visible?
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Is the barrier fully functioning?
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Is the car park clear of debris?
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Are the opening times clear and visible at the entrance to the club?
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Is the landscaping tidy and meets NOP requirements?
Front of House
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Are the entrance doors fully functioning and entrance welcoming?
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Is the carpet/ tiled are area clean with no rips, tears or cracked tiles?
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Does the reception desk have a member of staff present?
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Is the staff member in correct uniform including name badge?
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Is the reception desk tidy?
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Is the reception area free from any personal effects, phone, drinks, bags, clothing?
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Is the staff member engaging with members? (N/A if no members present)
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Is the reception area in an excellent state of repair (member facing only)
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is the entry/ swipe barrier fully functioning?
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Is all communication in brand and up to date?
MLR
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Is the entrance clean and tidy with no debris (white roll, rubbish etc)?
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Are the toilets clean and tidy - floors, mirrors, partitions, urinal/cisterns, vanity, sink units?
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Is there enough consumables present (toilet roll etc)?
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Are all locker room mirrors clean with no splash marks/ hand prints etc?
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Are all hairdryers clean, cabling tidy, no visible signs of damage?
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Randomly check 5 lockers, are all 5 clean with a hanger present, no rubbish or dust inside?
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Is all branding relevant, up to date and visible?
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Is all lighting fully functioning?
FLR
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Is the entrance clean and tidy with no debris (white roll, rubbish etc)?
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Are the toilets clean and tidy - floors, mirrors, partitions, cisterns, vanity, sink units?
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Is there enough consumables present (toilet roll etc)?
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Are all locker room mirrors clean with no splash marks/ hand prints etc?
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Are all hairdryers clean, cabling tidy, no visible signs of damage?
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Randomly check 5 lockers, are all 5 clean with a hanger present, no rubbish or dust inside?
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Is all branding relevant, up to date and visible?
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Is all lighting fully functioning?
Stairway's - Hallway's
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Is all glass free of handprints and/ or dirt - dust?
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Are the flooring/ stairs clean, in good repair showing no trip hazzard?
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Is all branding including timetables, marketing up to date?
Studio 1
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Are the entrance doors clean and free from debis, kit etc
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Is all marketing in brand and up to date?
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Is all studio equipment put away neat and tidy?
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Is the studio flooring clean and tidy, no rubbish on floors etc? N/A if class is on and no entry gained!
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Are all mirrors clean? N/A if class is on and no entry gained!
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Is all lighting fully functioning?
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Is the airconditioning working? N/A if class is on and no entry is gained!
Studio 2
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Are the entrance doors clean and free from debis, kit etc
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Is all marketing up to date?
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Is all studio equipment put away neat and tidy?
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Is the studio clean and tidy, no rubbish on floors etc? N/A if class is on and no entry gained!
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Are all mirrors clean? N/A if class is on and no entry gained!
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Is all lighting fully functioning?
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Is the airconditioning working? N/A if class is on and no entry is gained!
Spin Studio
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Are the entrance doors clean and free from debis, kit etc
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Is all marketing up to date?
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Check 5 spin bikes, are they clean and presentable for member use?
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Is the spin studio clean and tidy, no rubbish on floors etc? N/A if class is on and no entry gained!
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Are all mirrors clean? N/A if class is on, no entry gained, no mirrors present!
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Is all lighting and visuals fully functioning?
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Is the airconditioning working? N/A if class is on and no entry is gained!
Fitness Floor (Free-weights section)
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Is the entrance, inc doors and all glass, clean and free from debis, kit etc
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Is all marketing up to date?
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Check 5 pieces of equipment, are they clean, presentable for member use?
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Are all mirrors clean?
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Is the free weight section clean and tidy, no rubbish on floors etc?
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Is all lighting on where necessary and fully functioning?
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Is all equipment, inc TV's, fully functioning with no "Out of Order" signage?
Fitness Floor (CV Area)
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Is the entrance, inc doors, clean and free from debis, kit etc
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Is all marketing up to date?
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Check 5 pieces of equipment, are they clean, presentable for member use?
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Is the CV section clean and tidy, no rubbish on floors etc?
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Are all mirrors clean?
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Is all equipment, inc TV's, fully functioning with no "Out of Order" signage?
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Is all lighting on where necessary and fully functioning?
Mini Gym (N/A complete section if not available on site)
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Is the entrance, inc doors and all glass, clean and free from debis, kit etc
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Is all marketing up to date?
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Check 5 pieces of equipment, are they clean, presentable for member use?
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Is the Mini Gym zone clean and tidy, no rubbish on floors etc?
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Are all mirrors clean?
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Is all equipment, inc TV's, fully functioning with no "Out of Order" signage?
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Is all lighting on where necessary and fully functioning?
Functional Area (N/A all questions if section not present in club)
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Is the entrance, inc doors and all glass, clean and free from debis, kit etc
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Is all marketing up to date?
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Check 5 pieces of equipment, are they clean, presentable for member use?
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Is all equipment, inc TV's where applicable, fully functioning with no "Out of Order" signage?
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Is the Functional Area clean and tidy, no rubbish on floors etc?
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Are all mirrors clean? where applicable!
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Is all lighting on where necessary and fully functioning?
Physio Rooms
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On first impression is the area clean tidy and presentable?
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Is this area in a good state of repair? Member facing only
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Is all lighting on where necessary and fully functioning?
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Is there sufficient consumables stocked, white roll etc?
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Are all personal effects, phones etc, hidden away and not present?
MOT Rooms
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On first impession is the room clean, tidy and presentable?
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Is this area in a good state of repair? Member facing only!
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Is all lighting on where necesssary and fully functioning?
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Is there sufficient consumables stocked, white roll, gloves, testing equipment?
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Are all personal effects, phones etc, hidden away and not present?
Clinical Rooms (where applicable - N/A section if not available on site)
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On first impession is the room clean, tidy and presentable?
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Is this area in a good state of repair? Member facing only!
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Is all lighting on where necesssary and fully functioning?
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Is there sufficient consumables stocked, white roll, gloves, testing equipment?
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Are all personal effects, phones etc, hidden away and not present?
Disabled/General Toilets
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Are the partitions clean, no marks or stains and doors in working order?
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Is the sink, mirror and vanity units clean with no marks or stains?
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Are there sufficient consumables, soap, tissues etc available for member usage?
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Is the handryer clean, working and tiling stain free underneath?
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Is the cistern (urinals where applicable) clean, stain free and in working order?
Shower Area (Male)
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Is the flooring clear or empty bottles, debris and clean?
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Is all silverware (pipes etc) clean?
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Are all partitions fully functioning, clean, showing no signs of bodyfats on the bottom third?
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Are the soap dispensers fully stocked?
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Are the drains clear, clean and fresh smelling?
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Is the flooring, wall tiles and shower cubicles in a good state or repair (member facing only)
Shower Area (Female)
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Is the flooring clear or empty bottles, debris and clean?
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Is all silverware (pipes etc) clean?
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Are all partitions fully functioning, clean, showing no signs of bodyfats on the bottom third?
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Are the soap dispensers fully stocked?
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Are the drains clear, clean and fresh smelling?
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Is the flooring, wall tiles and shower cubicles in a good state or repair (member facing only)
Heat Rooms - Sauna - Steam
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Is the doors clean, correctly fitting as not to lose heat?
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Is the flooring and seating in a good state or repair?
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Is this area free of any debris, empty bottles etc?
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Is there sufficient lighting present?
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Is the heat rooms free from unwanted fragrances? (drains etc)
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Are the temperatures aligned with NOP
Wet Side - Spa Pools
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Is the water clarity good (crystal clear)
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Are the temperatures within correct parameters as per NOP?
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Has the scum lines been removed and walls clean?
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Is this area free of any debris, empty bottles etc?
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Are the pools fully operational with no "out of order" signs present?
Wet Side - Pool
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Is the water clarity good (crystal clear)
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Is the pool temperature within correct parameters as per NOP?
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Are there sufficient lanes with correct signage (swim speeds, direction etc)
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Is the lifeguard at the correct station as per NOP?
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Is the lifeguard using the 10-20 priciple - scanning pool?
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Has all debris been removed around the complete poolside?
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Is all windows, glass clean and dirt free?
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Is the member pathways (flooring) clean and free from obstruction?
Brasserie, Cafe Area
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Are the doors, entrance clean and welcoming?
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Is there a specials/ promotion board visible?
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Are all empty seating areas clear from empty cups, plates, cutlery and unwanted foods?
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Are all empty tables clean and ready for member usage?
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Is there a menu on all tables - seating areas? (Where applicable)
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Is there enough cutlery, consumables available for members?
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Is the carpet/ flooring, showing a good state of cleanliness and not requiring cleaning?
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Are all TV's where present, fully functioning? and at appropriate noise level?
Cleaning Staff
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Did you see any cleaning staff working in member service areas?
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Are they wearing the correct uniform?
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If cleaning on the floor, was the correct signage in place to warn members?
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Is all cleaners equipment and waste (bin bags etc) removed from all areas of the club and not left unattended?
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Were all bottles, chemicals or electrical equipment manned by cleaning staff at all times?
Staff Section (Staff Standards Bonus Points) - Pick another 3 different members of staff!
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Is their departmental uniform correct and meets club standard?
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Are there name badges present on the three staff members?
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Does their presentation meet club standards?
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Are the staff members present in their own departments?
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Is there a fitness proffesional present on the gym floor (can be any of the areas - not including PT's)