Op$Audit24 v1.2

• Site being conducted

• Conducted on

  Date

• Prepared by

• Location
  Address

• Visit Summary

• What is your average 3-month rolling compliance score for Kitchen?

  Select <60% 60-69.99% 70-79.99% 80-89.99% 90-99.99% 100% N/A

  • <60%
  • 60-69.99%
  • 70-79.99%
  • 80-89.99%
  • 90-99.99%
  • 100%
  • N/A

EVIDENCE OF PURCHASING

• CAMPBELLS BRO. STEAKS

  Yes

  No

  N/A

• SAUCES - PEPPER & POMODORO

  Yes

  No

  N/A

• PUDDINGS - NY CHEESECAKE, STICKY TOFFEE & CHOC BROWNIE

  Yes

  No

  N/A

• 10 YEAR OLD BALSAMIC & MERLOT

  Yes

  No

  N/A

• KOFFMANNS CHIPS / FRIES

  Yes

  No

  N/A

• HOUSE OF LORDS BBQ SAUCE

  Yes

  No

  N/A

• Are all products being stocked for the Bar?

  Compliant

  Non-Compliant

EVIDENCE OF PURCHASING

• EVERLEAF

  Yes

  No

  N/A

• FROBISHERS

  Yes

  No

  N/A

• LONGBOTTOM TOMATO JUICE

  Yes

  No

  N/A

• FRANKLINS & SONS

  Yes

  No

  N/A

• LUSTRE

  Yes

  No

  N/A

• MUSETTI COFFEE

  Yes

  No

  N/A

• EHO scores on the doors result

  1 Star

  2 Stars

  3 Stars

  4 Stars

  5 Stars

• Latest report available on site

  Yes

  No

  N/A

• Restaurant Ambiance correct for time of day?

  Yes

  No

  N/A

• Pre & Post shift briefs happening daily?

  Yes

  No

  N/A

• Opening and closing checks completed and recorded?

  Yes

  No

  N/A

• NPS score over last 28 days - NPS is over 40

  Yes

  No

  N/A

• Online reviews for the last 28 days - 80% or higher

  Yes

  No

  N/A

• Amount of feedback collected over last 28 days - 40 pieces of feedback

  Yes

  No

  N/A

• External Menu on display & correct?

  Yes

  No

  N/A

• Lobby clean, tidy and welcoming?

  Good

  Fair

  Poor

• The team able to talk through the guest journey and/or demonstrate it?

  Yes

  No

  N/A

• Are all guest toilets available, signage visible, clean, fresh and well stocked?

  Good

  Fair

  Poor

• Marketing collateral correct, clean and available?

  Yes

  No

  N/A

• Are internal brand audits being carried out?

  Yes

  No

  N/A

• Are all menus correct & well presented?

  Good

  Fair

  Poor

• Is the Restaurant set as per brand standard?

  Yes

  No

  N/A

• Is the table set-up correct for the Brand / Concept?

  Yes

  No

  N/A

• Music - On & at correct level for time of day and to brand standard?

  Yes

  No

  N/A

• Staff presentation - Team presented as per brand standards?

  Good

  Fair

  Poor

• All artwork is correct, and covered within the brand design manual?

  Yes

  No

  N/A

• Is all CCG as per Brand standards / Concept?

  Yes

  No

  N/A

• Is all signage inside and out, clean and presentable?

  Yes

  No

  N/A

• Are all tables, chairs and booths to good repair and are all cleaned to a good standard?

  Good

  Fair

  Poor

• Are all floors clean and tidy, hoovered, brushed and/or mopped?

  Good

  Fair

  Poor

• E-learning - Are all compliant modules completed, Health and Safety, Food Safety, Licencing, Food Allergens, Fire, Martyn's law.

  Safe

  At Risk

• E-learning - Certificates and/or training summary available to view

  Yes

  No

  N/A

• 2 x of the Management team to achieved level 3 food safety certificate or higher

  Compliant

  Non-Compliant

• Coffee Training to be competed by coffee supplier within the last 12 months

  Yes

  No

  N/A

• Is the correct coffee partner being served to the correct standard of concept?

  Yes

  No

  N/A

• Cocktails made to brand standard with correct ingredients?

  Compliant

  Non-Compliant

• Is back bar, clean tidy and presentable?

  Yes

  No

  N/A

• Are fridges fully stocked, front facing and fridges all working?

  Yes

  No

  N/A

• Are all products as per menu available? inc. cocktail mixers

  Yes

  No

  N/A

• Is the customer journey used within the bar area for guests?

  Yes

  No

  N/A

• Evidence of Coffee machine service and boiler inspection?

  Safe

  At Risk

• Is the ice machine clean? is the ice scoop kept in water with sanitiser?

  Yes

  No

  N/A

• Is the glasswasher machine clean? Chemicals topped up?

  Yes

  No

  N/A

• Is all the correct glassware and CCG in use in bar area?

  Yes

  No

  N/A

• Is there a food safe management system in place?

  Yes

  No

• What system is in place to manage food saftey?

• Can you be shown records from previous weeks shown and is it completed?

  Safe

  At Risk

Is everything covered within the the food safety system?

• Fridges & Freezers Temp checks

  Yes

  No

  N/A

• Reheating and cooked records

  Yes

  No

  N/A

• Cooling foods

  Yes

  No

  N/A

• Hot and Cold held food

  Yes

  No

  N/A

• Probe calibration

  Yes

  No

  N/A

• Delivery checks

  Yes

  No

  N/A

• Signed off by Kitchen team and Ops or GM

  Yes

  No

  N/A

• Opening and Closing checks

  Yes

  No

  N/A

• Wastage

  Yes

  No

  N/A

• Is everything covered within the the food safety system?

  Safe

  At Risk

• Dishwasher cleanliness and Rinse temp checks?

  Yes

  No

  N/A

• Is the BWH Portal being used and team poster available?

  Pass

  Fail

  N/A

• A copy of the latest newsletter shared with the team and/or printed for them?

  Yes

  No

  N/A

• Evidence of pest control monthly inspections?

  Compliant

  Non-Compliant

• Evidence of extractor cleaning in the last 6 months?

  Compliant

  Non-Compliant

• Is COSHH sheets available and all kept in locked cupboards/cabinets?

  Safe

  At Risk

• PPE in place and correct?

  Yes

  No

  N/A

• Is the correct & up to date allergies matrix available for staff and guests?

  Safe

  At Risk

• Are all Fridges to a high standard of cleanliness, food safety being followed, Stock Rotation etc?

  Good

  Fair

  Poor

• Are all Freezers to a high standard of cleanliness, food safety being followed, Stock Rotation etc?

  Good

  Fair

  Poor

• MPW branded grease proof paper and lemon wraps in use?

  Yes

  No

  N/A

• All Prepared products and items made to spec?

  Yes

  No

  N/A

• Signs of tasting happening within the kitchen? Salt & Pepper available on sections?

  Yes

  No

  N/A

• All MEP in place and ready?

  Yes

  No

  N/A

• Team presented as per brand standards?

  Good

  Fair

  Poor

• Are all hand wash sinks clean with a supply of soap and hand drying materials?

  Yes

  No

  N/A

• Walls, Floor and Celling all in good repair?

  Good

  Fair

  Poor

• Equipment in kitchen is all clean and in good working order? Fryers oil is changed regularly?

  Good

  Fair

  Poor

• Table legs, wheels and benches are all clean and to good repair?

  Good

  Fair

  Poor

• First Aid kits are available, well stocked and within date?

  Yes

  No

  N/A

• Food prep and Utensil sinks separate and all sinks/taps are clean with no build-up of grime?

  Good

  Fair

  Poor

• Bin area clean, tidy and no lids open?

  Good

  Fair

  Poor

• Cleaning equipment present, clean and right to use?

  Good

  Fair

  Poor

• Are dishwashers clean and free from grime inside and outside?

  Yes

  No

  N/A