Operational Review SW

• Conducted on

  Date

• Prepared by

Starbucks - Front Counter

• Napkin holder full and in place

  Yes

  No

  N/A

• Sleeve Holder full and in place

  Yes

  No

  N/A

• Official milk jug in place and contains milk and is clean.

  Yes

  No

  N/A

• Condiments

  Select Chocolate Cinnamon Vanilla Nutmeg

  • Chocolate
  • Cinnamon
  • Vanilla
  • Nutmeg

• Sugars - Starbucks Brand + Wooden Stirrers

  Select White Brown Sweetner (Canderel)

  • White
  • Brown
  • Sweetner (Canderel)

Starbucks Impulse

• Chocolates/Biscuits on display

  Select Chocolate Medallion Almond Biscotti Ginger Snap Caramel Waffle Shortbread

  • Chocolate Medallion
  • Almond Biscotti
  • Ginger Snap
  • Caramel Waffle
  • Shortbread

Starbucks Syrups

• Syrups on Display

  Select Vanilla & Vanilla Sugar Free Hazelnut & Hazelnut Sugar free Caramel Drizzle Gingerbread

  • Vanilla & Vanilla Sugar Free
  • Hazelnut & Hazelnut Sugar free
  • Caramel Drizzle
  • Gingerbread

Starbucks Drinks Toppings

• Approved Starbucks whipped cream & Wafer Crumb topping

  Yes

  No

  N/A

Starbucks Crockery & Takeaway

• Are Ceramic Mugs available

  Select Espresso & Saucer Tall Grande

  • Espresso & Saucer
  • Tall
  • Grande

• Takeaway Cups

  Select Espresso & Lid Tall & Lid Grande & Lid

  • Espresso & Lid
  • Tall & Lid
  • Grande & Lid

Starbucks Set up & Cleaning

• 2x Shot glasses

  Yes

  No

  N/A

• Carry out a espresso pour time (15-19 seconds)

  Yes

  No

  N/A

• Cleaning Tablets

  Select Thermo Milk Tablet (Polo Shaped) Black & White Coffee Machine Clean

  • Thermo Milk Tablet (Polo Shaped)
  • Black & White Coffee Machine Clean

• Cleaning Tablets

  Thermo Milk tablet (Polo shaped)

  Black& White Coffee Machine Clean

• Pipe Cleaners available

  Yes

  No

  N/A

• Brush to clean out grinds draw

  Yes

  No

  N/A

• Visual Check of Machine ie. milk fridge, no yellow hoppers, correct levels of beans based on trade, chocolate hopper, correct beans in correct hopper.

  Yes

  No

  N/A

• Are open espresso beans stored in a sealed tight container

  Yes

  No

  N/A

• Red Cleaning sign present

  Yes

  No

  N/A

Starbucks Teas

• Tazo Bamboo box

  Yes

  No

  N/A

• Contained in the Tazo Box

  Select Yorkshire Tea Tazo Earl Grey China Green Tips Chai Spice 2 Fruit Teas 1 Hotels Choice

  • Yorkshire Tea
  • Tazo Earl Grey
  • China Green Tips Chai Spice
  • 2 Fruit Teas
  • 1 Hotels Choice

• Contained in the Tazo box

  Yorkshire Tea

  Tazo Earl Grey

  China Green tips

  Chai Spice

  2 Fruit teas of hotels choice

Starbucks Point of Sale

• A board outside hotel with correct seasonal graphics

  Yes

  No

  N/A

• Word Mark in reception

  Yes

  No

  N/A

• Tent Cards on tables in reception

  Yes

  No

  N/A

• Price list clean & on display

  Yes

  No

  N/A

Starbucks Staff Knowledge

• Ask the staff member on duty about; Syrup shots, grind change, cleaning, sleeves, what does cream go on + Seasonal Campaign

  Yes

  No

  N/A

Starbucks Filter Zone (Bulk Brew)

• Correct Coffee being used

  Yes

  No

  N/A

• Machine Clean (if after breakfast filters emptied)

  Yes

  No

  N/A

• Urnex Cleaning Powder available and being used

  Yes

  No

  N/A

• Permanent back drop and super graphic on display

  Yes

  No

  N/A

• Starbucks tent cards in front of Coffee & Hot water

  Yes

  No

  N/A

• Word mark in the area, clean and damage free

  Yes

  No

  N/A

Conference (London North, Wakefield & Chorley only)

• Permanent back drop & Super graphic on the wall

  Yes

  No

  N/A

• Meetings and events upsell order pad

  Yes

  No

  N/A

• Black tent cards for Coffee & Hot Water

  Yes

  No

  N/A

• Dedicated Coffee canister & Dedicated Hot water Canister

  Yes

  No

  N/A

• Meeting room - Yorkshire tea, breakfast restaurant mugs, sugars & Canderel, Milk in a Starbucks Carafe (Stainless steel Flask)

  Yes

  No

  N/A