Operational Standards Audit (v2.2)

• Club Site

• Club Front

  Media

• Previous Audit Result/Date

• Conducted on

  Date

• Conducted By

• Location
  Address

First Impressions

External Approach

• Is the club signage clean and visible?

  Yes

  No

  N/A

• Is the car park free from litter and anything potentially hazardous to vehicles?

  Yes

  No

  N/A

• Are any vehicles parked in disabled spots clearly displaying a valid disability badge?

  Yes

  No

  N/A

• Is the disabled parking process being used effectively?

  Yes

  No

  N/A

• Are staff using designated spaces where possible and allowing members priority?

  Yes

  No

  N/A

• Are windows clean/clear/damage free and displaying branded images?

  Yes

  No

  N/A

• Are there bins present and are they tidy?

  Yes

  No

  N/A

• Is there a bike rack present and being used?

  Yes

  No

  N/A

• Are all garden areas and shrubbery well maintained?

  Yes

  No

  N/A

Internal Approach

• Are all front doors unlocked and inviting to members?

  Yes

  No

  N/A

• Is the entrance/reception area clean, clear and welcoming to members?

  Yes

  No

  N/A

• Is there a receptionist present and are they actively welcoming members on their arrival?

  Yes

  No

  N/A

• Is the receptionist stood up, and no chair present?

  Yes

  No

  N/A

• Is the receptionist wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Is the receptionist wearing a name badge?

  Yes

  No

  N/A

• Are the turnstiles clean and clear from obstruction?

  Yes

  No

  N/A

Reception & Sales Areas

Reception Front

• Is the reception engaging and inviting through effective stock placement and marketing, and does it have the WOW factor?

  Yes

  No

  N/A

• Is stock made available on the reception desk neat, tidy and within brand guidelines?

  Yes

  No

  N/A

• Is the iPad available on reception and displaying X4L website?

  Yes

  No

  N/A

• Is the iPad locked in the Bouncepad, and is the Bouncepad securely fastened?

  Yes

  No

  N/A

• If there is a TV at reception, is it on and streaming relevant content?

  Yes

  No

  N/A

Reception Back

• Is the operations manager or senior receptionist present as per rota?

  Yes

  No

  N/A

• Is the reception area clean, organised and well managed?

  Yes

  No

  N/A

• Is there a sufficiently replenished first aid box present?

  Yes

  No

  N/A

• Are there signs of overstock being kept behind reception?

  No

  Yes

• Are staff storing personnel belongings or member belongings behind reception?

  No

  Yes

• Are head microphones available and is there a signing in and out process?

  Yes

  No

  N/A

• Is the lost property box well managed and is the log sheet being used?

  Yes

  No

  N/A

• Are valuable lost property items being stored securely in the office?

  Yes

  No

  N/A

Sales Area

• Is the sales manager or senior sales present as per rota?

  Yes

  No

  N/A

• Is the sales area clean, clear and professional?

  Yes

  No

  N/A

• Are staff storing personnel belongings under their desks?

  No

  Yes

• Are desks being well managed and within company guidelines?

  Yes

  No

  N/A

• Are members personal details being protected inline with data protection?

  Yes

  No

  N/A

• Are all sales staff wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Are all sales staff wearing name badges?

  Yes

  No

  N/A

• Are all sales staff engaged and acting in a professional manner?

  Yes

  No

  N/A

Club Stores

Stores

• Is the club store clean?

  Yes

  No

  N/A

• Is the club store fully replenished and well presented as per the commerciality guide?

  Yes

  No

  N/A

• Are all supplements in date?

  Yes

  No

  N/A

• Are all products individually priced and correct as per the commerciality guide?

  Yes

  No

  N/A

• Are there any offers on and are these being driven by PT's?

  Yes

  No

  N/A

• Is the club running any unauthorised adhoc promotions?

  No

  Yes

• Are all staff knowledgeable about products and actively driving these? Is this evident during the audit?

  Yes

  No

  N/A

Commerciality

• Is the club store commercial and does the operations manager actively demonstrate commercial awareness?

  Yes

  No

  N/A

• Can the operations manager confidently explain any sales trends/quick wins occurring within the club?

  Yes

  No

  N/A

Vending Machines

• Are all club vending machines operational?

  Yes

  No

  N/A

• Are the vending machines clean, including the tops?

  Yes

  No

  N/A

• Are all vending machines fully replenished with available stock?

  Yes

  No

  N/A

Experience

Ambience

• Is there sufficient lighting through the club? (If not please detail which area of the club.)

  Yes

  No

  N/A

• Is the music being played appropriate and energising?

  Yes

  No

  N/A

• Is the music being played at an acceptable level & can it be heard throughout the club? If not please detail which area of the club.

  Yes

  No

  N/A

• Is the club operating at the correct temperature?

  Yes

  No

  N/A

• Are all TV's throughout the club working & streaming relevant content?

  Yes

  No

  N/A

People

• How many PT's are visible at the time of the audit?

• How many PT's are on hours at the time of the audit?

• Are all PTs actively engaged at the time of the audit as per DAP?

  Yes

  No

  N/A

• Are all PT's wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Are all PT's wearing name badges?

  Yes

  No

  N/A

• How many house keepers are visible at the time of the audit?

• Are all housekeepers actively engaged at the time of the audit?

  Yes

  No

  N/A

• Are all house keepers wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Are all house keepers wearing name badges?

  Yes

  No

  N/A

House Keeping

• Is the club floor free from dust and debris?

  Yes

  No

  N/A

• Are branded bins being used & are they being cleaned & emptied on a regular basis?

  Yes

  No

  N/A

• Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day?

  Yes

  No

  N/A

• Have all fixtures, shelving and other ledges been cleaned to a high standard?

  Yes

  No

  N/A

Gym Floor

Gym Rules

• Are there signs of excessive weight slamming? If so is this being well managed?

  No

  Yes

• Are there excessive weights/equipment left on the floor? If so is this being well managed?

  No

  Yes

• Are the free weight check sheets being used effectively?

  Yes

  No

  N/A

• Are there any member bags or belongings left out on the floor? If so is this being managed?

  No

  Yes

• Are there members engaging in conversations on their mobile phones? If so is this being managed?

  No

  Yes

• Are all members using the combat zone using correct equipment?

  Yes

  No

  N/A

• Are operations managers demonstrating a zero tolerance policy on members not obeying the gym rules? (Check banning report.)

  Yes

  No

  N/A

• Has the banning notice been updated since the last audit?

  Yes

  No

  N/A

• Are all areas of the gym tidy and presentable to a high standard?

  Yes

  No

  N/A

• Is the water fountain clean, functional and well maintained?

  Yes

  No

  N/A

Maintenance

• Is all faulty equipment clearly marked with branded signage?

  Yes

  No

  N/A

Cardio Zone

• Are all machines laid out neatly according to health & safety regulations?

  Yes

  No

  N/A

• Is all cardio equipment fit for purpose? (treadmills, bikes, steppers, cross trainers?)

  Yes

  No

  N/A

• Are all emergency stops on the treadmills hung properly and functional?

  Yes

  No

  N/A

Combat Zone

• Is the code of conduct being displayed?

  Yes

  No

  N/A

• Is the HIIT timer present and functional?

  Yes

  No

  N/A

• Is all combat equipment fit for purpose? (ring, cage, bags, if no please state equipment piece and fault.)

  Yes

  No

  N/A

Fixed Resistance/Plate Loaded Zone

• Are all fixed resistance and plate loaded machines anchored down sufficiently?

  Yes

  No

  N/A

• Are all fixed resistance and plate loaded machines fit for purpose? (If no please state equipment piece and fault.)

  Yes

  No

  N/A

Free Weights Zone

• Are all benches, land mines, racks anchored sufficiently?

  Yes

  No

  N/A

• Is all free weight equipment fit for purpose? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)

  Yes

  No

  N/A

Functional Zone

• Are all TRX rigs and attachments fit for purpose? (TRX frame, rig, attachments, if no please state equipment piece and fault.)

  Yes

  No

  N/A

• Is all functional equipment fit for purpose? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)

  Yes

  No

  N/A

Ladies Only Zone

• Are all machines laid out neatly according to health & safety regulations?

  Yes

  No

  N/A

• Is all equipment fit for purpose?

  Yes

  No

  N/A

Spin Zone

• Are all machines laid out neatly according to health & safety regulations?

  Yes

  No

  N/A

• Is the stereo tidy and in working order?

  Yes

  No

  N/A

• Is my ride tidy and in working order?

  Yes

  No

  N/A

• Are all spin bikes fit for purpose?

  Yes

  No

  N/A

Studio

• Is the studio TV on and displaying the an up to date copy of the timetable?

  Yes

  No

  N/A

• Is all equipment stowed away tidily & safely?

  Yes

  No

  N/A

• Is the stereo tidy and in working order?

  Yes

  No

  N/A

• Is Wexer tidy and working order?

  Yes

  No

  N/A

Changing Rooms

Male Changing Area

• Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  Yes

  No

  N/A

• Are all the lockers, benches, mirrors fit for purpose?

  Yes

  No

  N/A

• Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)

  Yes

  No

  N/A

Male Shower Area

• Are all showers functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  Yes

  No

  N/A

• Is there evidence of the shower heads being descaled monthly?

  Yes

  No

  N/A

• Is the ventilation system well maintained and fit for purpose?

  Yes

  No

  N/A

• Are the shower check sheets being used effectively?

  Yes

  No

  N/A

Male Toilet Area

• Are all cubicles functional and fit for purpose?

  Yes

  No

  N/A

• Are there toilet roll holders present and are they replenished?

  Yes

  No

  N/A

• Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  Yes

  No

  N/A

• Are the sink basins functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  Yes

  No

  N/A

• Is the tap water pressure correct?

  Yes

  No

  N/A

• Are the hand dryers functional and fit for purpose?

  Yes

  No

  N/A

• Are the urinals functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the urinals cleaned to a high standard? (Urinal, sump, pipe work, flooring etc)

  Yes

  No

  N/A

• Are there jangro pads present and have they recently been changed?

  Yes

  No

  N/A

Men's Disabled Changing Room

• Is the disabled changing room locked from general access?

  Yes

  No

  N/A

• Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  Yes

  No

  N/A

• Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  Yes

  No

  N/A

• Are all aspects of the disabled changing room cleaned to a high standards?

  Yes

  No

  N/A

Female Changing Area

• Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  Yes

  No

  N/A

• Are all the lockers, benches, mirrors fit for purpose?

  Yes

  No

  N/A

• Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)

  Yes

  No

  N/A

Female Shower Area

• Are all showers functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  Yes

  No

  N/A

• Is there evidence of the shower heads being descaled monthly?

  Yes

  No

  N/A

• Is the ventilation system well maintained and fit for purpose?

  Yes

  No

  N/A

• Are the shower check sheets being used effectively?

  Yes

  No

  N/A

Female Toilet Area

• Are all cubicles functional and fit for purpose?

  Yes

  No

  N/A

• Are there toilet roll holders present and are they replenished?

  Yes

  No

  N/A

• Are there sanitary bins present?

  Yes

  No

  N/A

• Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  Yes

  No

  N/A

• Are the sink basins functional and fit for purpose?

  Yes

  No

  N/A

• Is the tap water pressure correct?

  Yes

  No

  N/A

• Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  Yes

  No

  N/A

• Are the hand dryers functional and fit for purpose?

  Yes

  No

  N/A

Females Disabled Changing Room

• Is the disabled changing room locked from general access?

  Yes

  No

  N/A

• Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  Yes

  No

  N/A

• Is there a sanitary bin present?

  Yes

  No

  N/A

• Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  Yes

  No

  N/A

• Are all aspects of the disabled changing room cleaned to a high standards?

  Yes

  No

  N/A

Concession Rooms

Concession Rooms General

• Number of concession rooms?

• Number of vacant concession rooms?

• Are vacant rooms advertised? (Evidence of this.)

  Yes

  No

  N/A

Concession Room 1

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Concession Room 2

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Concession Room 3

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Concession Room 4

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Concession Room 5

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Concession Room 6

• Concession name and function?

• Is the room leased?

  Yes

  No

  N/A

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

Back Of House

Operation Managers Office

• Is the operation managers office kept locked?

  Yes

  No

  N/A

• Is the office clear, tidy and professional?

  Yes

  No

  N/A

• Is there anything being stored in the operation managers office that shouldn't be?

  No

  Yes

• Is the safe bolted down and locked?

  Yes

  No

  N/A

• Is the key box catalogued, and kept locked?

  Yes

  No

  N/A

• Is the desk kept tidy and all paperwork systematically in order?

  Yes

  No

  N/A

• Is the banking being complete twice a week?

  Yes

  No

  N/A

• Is the data cabinet locked and free from clutter?

  Yes

  No

  N/A

• Is the music system functional and free from clutter?

  Yes

  No

  N/A

Banking

• Are X and Z outs being filed for 6 months as per the cashing up procedure?

  Yes

  No

  N/A

• Are PDQ receipts being shred daily inline with PCI compliance?

  Yes

  No

  N/A

PT & GX Management

• Is there a PT & GX management file available?

  Yes

  No

  N/A

• Do all PT & GX have agreements?

  Yes

  No

  N/A

• Do all PT & GX have insurance cover for £2,000,000?

  Yes

  No

  N/A

• Do all PT & GX have their qualification certificates? (Level 2, level 3 or REP's)

  Yes

  No

  N/A

• Do all personal trainers have first aid certificates?

  Yes

  No

  N/A

GX Payroll Management

• Is there a GX Payroll Management file available?

  Yes

  No

  N/A

• Are the previous months GX invoices present and filed?

  Yes

  No

  N/A

• Does the GX cost for the previous month correspond to google drive?

  Yes

  No

  N/A

Battle Box

• Is the battle box present? (Clubs older than 3 months)

  Yes

  No

  N/A

• Is it sufficiently replenished?

  Yes

  No

  N/A

• Are the following lubricants available?

• Gt85 or PTFE based lubricants?

• WD40 or releasing agent?

• White grease?

• Silicone spray?

Plant Room

• Is the plant room kept locked?

  Yes

  No

  N/A

• Is it free from clutter?

  Yes

  No

  N/A

COSHH Store

• Is the COSHH store kept locked?

  Yes

  No

  N/A

• Is the COSHH store kept neat, tidy and professional as per COSHH guidelines?

  Yes

  No

  N/A

• Are products in stock compliant with company standards?

  Yes

  No

  N/A

• Are COSHH data sheets clearly displayed?

  Yes

  No

  N/A

• Are stock levels within company expectation?

  Yes

  No

  N/A

• Is there anything being stored in the COSHH cupboard that shouldn't be?

  No

  Yes

Staff Room

• Is the staff room clean and tidy?

  Yes

  No

  N/A

• Are all white goods clean and in good repair?

  Yes

  No

  N/A

• Are all staff facilities compliant within company expectation?

  Yes

  No

  N/A

Stock Store

• Is the stock store kept locked?

  Yes

  No

  N/A

• Is the stock store tidy, professional and easy to navigate?

  Yes

  No

  N/A

• Is there clear evidence of stock rotation?

  Yes

  No

  N/A

• Are stock levels within company expectation?

  Yes

  No

  N/A

• Is stock kept 6 inches off the floor where possible?

  Yes

  No

  N/A

• Are there signs of rodents or other infestations?

  No

  Yes

• If yes, is pest control kept away from consumables and controlled?

  Yes

  No

  N/A

• Are stock deliveries being booked in correctly through check free?

  Yes

  No

  N/A

• Does the operations manager demonstrate good knowledge of stock control?

  Yes

  No

  N/A

Brand DNA & Behaviours

• Are staff keeping the brand DNA and behaviours alive in club?

  Yes

  No

  N/A

• Can staff name the following behaviours and DNA?

• Engagement

• Innovate

• Enthusiasm

• Fun

• Enable

• Resourceful

• Experts

• Reps, Reps, Reps

• Empathy

• Different

Health & Safety

Fire Safety

• Are all fire exits, stairs wells and corridors clear from obstruction?

  Yes

  No

  N/A

• Are all fire exits alarmed and armed?

  Yes

  No

  N/A

• Are all dedicated fire doors intact and kept closed?

  Yes

  No

  N/A

• Is the location of the assembly point displayed around the club?

  Yes

  No

  N/A

• Are all fire extinguishers in the correct location?

  Yes

  No

  N/A

• Are all fire extinguishers fit for purpose?

  Yes

  No

  N/A

• Is all fire safety signage situated within the correct place?

  Yes

  No

  N/A

COSHH

• Is the COSHH file accessible and professional?

  Yes

  No

  N/A

• Are all COSHH risk assessments present?

  Yes

  No

  N/A

General Health & Safety

• Is the HSE health & safety poster on display with current signatures?

  Yes

  No

  N/A

• Is the liability insurance being displayed within the club?

  Yes

  No

  N/A

• Is there a health & safety notice board containing all relevant information?

  Yes

  No

  N/A

• Is the accident report accessible?

  Yes

  No

  N/A

• Are completed sheets locked away as per RIDDOR?

  Yes

  No

  N/A

• Is the health and safety file accessible and professional should third parties require?

  Yes

  No

  N/A

• Is the AED present, stocked and functional?

  Yes

  No

  N/A

Daily Health & Safety

• Is the signing in and out sheet being effectively, and archived as per the operations training guide?

  Yes

  No

  N/A

• Is the pre-flight checklist being used effectively, and archived as per the operations training guide?

  Yes

  No

  N/A

• Are the weekly maintenance check sheets being used effectively, and archived as per the operations training guide?

  Yes

  No

  N/A

Weekly Health & Safety

• Are fire alarm checks being completed weekly and logged?

  Yes

  No

  N/A

• Are emergency light checks being completed weekly and logged?

  Yes

  No

  N/A

• Are the infrequent flush checks being carried out?

  Yes

  No

  N/A

Monthly Health & Safety

• Are fire extinguisher checks being completed monthly and logged?

  Yes

  No

  N/A

• Are ladder checks being completed monthly and logged?

  Yes

  No

  N/A

• Are water temperature checks being completed monthly and logged?

  Yes

  No

  N/A

Bi-annual Health & Safety

• Has a fire evacuation taken place within the last 6 months and all attendees logged?

  Yes

  No

  N/A

• Has a visual electrical inspection taken place within the last 6 months with all findings logged?

  Yes

  No

  N/A

Annual Health & Safety

• Has the fire equipment location log been completed within the last 12 months?

  Yes

  No

  N/A

Annual Servicing

• Has PAT testing been completed within the last 12 months and the log sheet completed?

  Yes

  No

  N/A

• Has a fire fighting equipment service taken place within the last 12 months and the log sheet completed?

  Yes

  No

  N/A

• Has a fire detection equipment service taken place within the last 12 months and the log sheet completed?

  Yes

  No

  N/A

• Has an emergency lighting service taken place within the last 12 months and the log sheet completed?

  Yes

  No

  N/A

• Has a lift service taken place within the last 12 months and the log sheet completed?

  Yes

  No

  N/A

Risk Assessments

• Has a fire risk assessment been carried out within the last 12 months and all hazards reduced where possible?

  Yes

  No

  N/A

• Has a general risk assessment been carried out within the last 12 months and all hazards reduced where possible?

  Yes

  No

  N/A

• Has a general risk assessment action plan been completed and all tasks online to hit completion dates?

  Yes

  No

  N/A

• If there are expectant mothers on site has an expectant mother risk assessment been completed?

  Yes

  No

  N/A

• Are all risk assessments filed systematically within the health and safety file?

  Yes

  No

  N/A

Health & Safety Training

• Have all staff received health and safety training and is the matrix complete?

  Yes

  No

  N/A

• Have all members of staff retained the training delivered to them? (Test two staff members)

  Yes

  No

  N/A

• Have all house keeping staff received COSHH training?

  Yes

  No

  N/A

• Have all personal trainers received COSHH training?

  Yes

  No

  N/A

Marketing

Advertising, Promotions & Signage

• Are all promotions and advertisements current and displayed in snap frames or plastic frames?

  Yes

  No

  N/A

• Are all posters and club signage being used on brand and signed authorised by the marketing team?

  Yes

  No

  N/A

• Are enough posters and advertisements displayed to be impactful, without over saturating?

  Yes

  No

  N/A

• Are concessions adhering to company advertising and branding strategies?

  Yes

  No

  N/A

• Are all snap frames full?

  Yes

  No

  N/A

Notice Boards

• Are all club notice boards situated in the correct locations?

  Yes

  No

  N/A

• Is the club free from any adhoc notice boards/white boards?

  Yes

  No

  N/A

• Are notice boards impactful and clearly well managed and maintained by management?

  Yes

  No

  N/A

• Are notice boards full and impactful without being over saturated?

  Yes

  No

  N/A

Personal Training

• Are personal training boards filled with bios of current personal trainers?

  Yes

  No

  N/A

• Have all new personal trainers sent their bios through to marketing?

  Yes

  No

  N/A

• Where there are a lack of bios are the vacant slots being used effectively?

  Yes

  No

  N/A

Profit Protection

• Is CCTV functional and fit for purpose?

  Yes

  No

  N/A

• Are all cameras free from obstruction?

  Yes

  No

  N/A

• Does the front desk till balance at the time of audit?

  Yes

  No

  N/A

• Is there any evidence of internal dishonesty or poor cash control?

  No

  Yes

Non Physical Checks

• Date & Time Of Review?

  Date

• Area Being Reviewed?

  Front Desk

  Sales Area

  Gym Floor

• Camera Number Being Reviewed?

• Rate the standards of the reviewed area out of 10.

• Provide reasoning for the score and reasonable improvements.

• Are the relevant staff members present at time of viewing?

  Yes

  No

  N/A

• Are the members of staff engaged at time of viewing?

  Yes

  No

  N/A

Maintenance Procedures

• Can the operations manager confidently explain the Cofely call out process?

  Yes

  No

  N/A

• Is the Cofely file accessible and kept neat and tidy?

  Yes

  No

  N/A

• Can the operations manager confidently explain the gym equipment reporting process?

  Yes

  No

  N/A

Equipment Maintenance

Equipment Maintenance #1)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #2)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #3)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #4)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #5)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #6)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #7)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #8)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #9)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A

Equipment Maintenance #10)

• Issue

  Safe

  At Risk

  N/A

• Uploaded to CRM?

  Yes

  No

  N/A

• Date Reported?

  Date

• Forecast Completion?

  Date

• Evidence of escalation where not resolved?

  Yes

  No

  N/A