First Impressions

First Impressions
External Approach

Is the club signage clean and visible?

Is the car park free from litter and anything potentially hazardous to vehicles?

Are any vehicles parked in disabled spots clearly displaying a valid disability badge?

Is the disabled parking process being used effectively?

Are staff using designated spaces where possible and allowing members priority?

Are windows clean/clear/damage free and displaying branded images?

Are there bins present and are they tidy?

Is there a bike rack present and being used?

Are all garden areas and shrubbery well maintained?

Internal Approach

Are all front doors unlocked and inviting to members?

Is the entrance/reception area clean, clear and welcoming to members?

Is there a receptionist present and are they actively welcoming members on their arrival?

Is the receptionist stood up, and no chair present?

Is the receptionist wearing uniform as per brand guidelines?

Is the receptionist wearing a name badge?

Are the turnstiles clean and clear from obstruction?

Reception & Sales Areas

Reception & Sales Areas
Reception Front

Is the reception engaging and inviting through effective stock placement and marketing, and does it have the WOW factor?

Is stock made available on the reception desk neat, tidy and within brand guidelines?

Is the iPad available on reception and displaying X4L website?

Is the iPad locked in the Bouncepad, and is the Bouncepad securely fastened?

If there is a TV at reception, is it on and streaming relevant content?

Reception Back

Is the operations manager or senior receptionist present as per rota?

Is the reception area clean, organised and well managed?

Is there a sufficiently replenished first aid box present?

Are there signs of overstock being kept behind reception?

Are staff storing personnel belongings or member belongings behind reception?

Are head microphones available and is there a signing in and out process?

Is the lost property box well managed and is the log sheet being used?

Are valuable lost property items being stored securely in the office?

Sales Area

Is the sales manager or senior sales present as per rota?

Is the sales area clean, clear and professional?

Are staff storing personnel belongings under their desks?

Are desks being well managed and within company guidelines?

Are members personal details being protected inline with data protection?

Are all sales staff wearing uniform as per brand guidelines?

Are all sales staff wearing name badges?

Are all sales staff engaged and acting in a professional manner?

Club Store

Club Stores
Stores

Is the club store clean?

Is the club store fully replenished and well presented as per the commerciality guide?

Are all supplements in date?

Are all products individually priced and correct as per the commerciality guide?

Are there any offers on and are these being driven by PT's?

Is the club running any unauthorised adhoc promotions?

Are all staff knowledgeable about products and actively driving these? Is this evident during the audit?

Commerciality

Is the club store commercial and does the operations manager actively demonstrate commercial awareness?

Can the operations manager confidently explain any sales trends/quick wins occurring within the club?

Vending Machines

Are all club vending machines operational?

Are the vending machines clean, including the tops?

Are all vending machines fully replenished with available stock?

Experience

Experience
Ambience

Is there sufficient lighting through the club? (If not please detail which area of the club.)

Is the music being played appropriate and energising?

Is the music being played at an acceptable level & can it be heard throughout the club? If not please detail which area of the club.

Is the club operating at the correct temperature?

Are all TV's throughout the club working & streaming relevant content?

People
How many PT's are visible at the time of the audit?
How many PT's are on hours at the time of the audit?

Are all PTs actively engaged at the time of the audit as per DAP?

Are all PT's wearing uniform as per brand guidelines?

Are all PT's wearing name badges?

How many house keepers are visible at the time of the audit?

Are all housekeepers actively engaged at the time of the audit?

Are all house keepers wearing uniform as per brand guidelines?

Are all house keepers wearing name badges?

House Keeping

Is the club floor free from dust and debris?

Are branded bins being used & are they being cleaned & emptied on a regular basis?

Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day?

Have all fixtures, shelving and other ledges been cleaned to a high standard?

Gym Floor

Gym Floor
Gym Rules

Are there signs of excessive weight slamming? If so is this being well managed?

Are there excessive weights/equipment left on the floor? If so is this being well managed?

Are the free weight check sheets being used effectively?

Are there any member bags or belongings left out on the floor? If so is this being managed?

Are there members engaging in conversations on their mobile phones? If so is this being managed?

Are all members using the combat zone using correct equipment?

Are operations managers demonstrating a zero tolerance policy on members not obeying the gym rules? (Check banning report.)

Has the banning notice been updated since the last audit?

Are all areas of the gym tidy and presentable to a high standard?

Is the water fountain clean, functional and well maintained?

Maintenance

Is all faulty equipment clearly marked with branded signage?

Cardio Zone

Are all machines laid out neatly according to health & safety regulations?

Is all cardio equipment fit for purpose? (treadmills, bikes, steppers, cross trainers?)

Are all emergency stops on the treadmills hung properly and functional?

Combat Zone

Is the code of conduct being displayed?

Is the HIIT timer present and functional?

Is all combat equipment fit for purpose? (ring, cage, bags, if no please state equipment piece and fault.)

Fixed Resistance/Plate Loaded Zone

Are all fixed resistance and plate loaded machines anchored down sufficiently?

Are all fixed resistance and plate loaded machines fit for purpose? (If no please state equipment piece and fault.)

Free Weights Zone

Are all benches, land mines, racks anchored sufficiently?

Is all free weight equipment fit for purpose? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)

Functional Zone

Are all TRX rigs and attachments fit for purpose? (TRX frame, rig, attachments, if no please state equipment piece and fault.)

Is all functional equipment fit for purpose? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)

Ladies Only Zone

Are all machines laid out neatly according to health & safety regulations?

Is all equipment fit for purpose?

Spin Zone

Are all machines laid out neatly according to health & safety regulations?

Is the stereo tidy and in working order?

Is my ride tidy and in working order?

Are all spin bikes fit for purpose?

Studio

Is the studio TV on and displaying the an up to date copy of the timetable?

Is all equipment stowed away tidily & safely?

Is the stereo tidy and in working order?

Is Wexer tidy and working order?

Changing Rooms

Changing Rooms
Male Changing Area

Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

Are all the lockers, benches, mirrors fit for purpose?

Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)

Male Shower Area

Are all showers functional and fit for purpose?

Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

Is there evidence of the shower heads being descaled monthly?

Is the ventilation system well maintained and fit for purpose?

Are the shower check sheets being used effectively?

Male Toilet Area

Are all cubicles functional and fit for purpose?

Are there toilet roll holders present and are they replenished?

Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

Are the sink basins functional and fit for purpose?

Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

Is the tap water pressure correct?

Are the hand dryers functional and fit for purpose?

Are the urinals functional and fit for purpose?

Are all aspects of the urinals cleaned to a high standard? (Urinal, sump, pipe work, flooring etc)

Are there jangro pads present and have they recently been changed?

Men's Disabled Changing Room

Is the disabled changing room locked from general access?

Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

Are all aspects of the disabled changing room cleaned to a high standards?

Female Changing Area

Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

Are all the lockers, benches, mirrors fit for purpose?

Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)

Female Shower Area

Are all showers functional and fit for purpose?

Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

Is there evidence of the shower heads being descaled monthly?

Is the ventilation system well maintained and fit for purpose?

Are the shower check sheets being used effectively?

Female Toilet Area

Are all cubicles functional and fit for purpose?

Are there toilet roll holders present and are they replenished?

Are there sanitary bins present?

Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

Are the sink basins functional and fit for purpose?

Is the tap water pressure correct?

Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

Are the hand dryers functional and fit for purpose?

Females Disabled Changing Room

Is the disabled changing room locked from general access?

Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

Is there a sanitary bin present?

Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

Are all aspects of the disabled changing room cleaned to a high standards?

Concession Rooms

Concession Rooms
Concession Rooms General
Number of concession rooms?
Number of vacant concession rooms?

Are vacant rooms advertised? (Evidence of this.)

Concession Room 1

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Concession Room 2

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Concession Room 3

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Concession Room 4

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Concession Room 5

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Concession Room 6

Concession name and function?

Is the room leased?

If the room is not leased, is it fit for leasing?

Are rental payments up to date?

Can the business owner provide risk assessments?

Back Of House

Back Of House
Operation Managers Office

Is the operation managers office kept locked?

Is the office clear, tidy and professional?

Is there anything being stored in the operation managers office that shouldn't be?

Is the safe bolted down and locked?

Is the key box catalogued, and kept locked?

Is the desk kept tidy and all paperwork systematically in order?

Is the banking being complete twice a week?

Is the data cabinet locked and free from clutter?

Is the music system functional and free from clutter?

Banking

Are X and Z outs being filed for 6 months as per the cashing up procedure?

Are PDQ receipts being shred daily inline with PCI compliance?

PT & GX Management

Is there a PT & GX management file available?

Do all PT & GX have agreements?

Do all PT & GX have insurance cover for £2,000,000?

Do all PT & GX have their qualification certificates? (Level 2, level 3 or REP's)

Do all personal trainers have first aid certificates?

GX Payroll Management

Is there a GX Payroll Management file available?

Are the previous months GX invoices present and filed?

Does the GX cost for the previous month correspond to google drive?

Battle Box

Is the battle box present? (Clubs older than 3 months)

Is it sufficiently replenished?

Are the following lubricants available?

Gt85 or PTFE based lubricants?

WD40 or releasing agent?

White grease?

Silicone spray?

Plant Room

Is the plant room kept locked?

Is it free from clutter?

COSHH Store

Is the COSHH store kept locked?

Is the COSHH store kept neat, tidy and professional as per COSHH guidelines?

Are products in stock compliant with company standards?

Are COSHH data sheets clearly displayed?

Are stock levels within company expectation?

Is there anything being stored in the COSHH cupboard that shouldn't be?

Staff Room

Is the staff room clean and tidy?

Are all white goods clean and in good repair?

Are all staff facilities compliant within company expectation?

Stock Store

Is the stock store kept locked?

Is the stock store tidy, professional and easy to navigate?

Is there clear evidence of stock rotation?

Are stock levels within company expectation?

Is stock kept 6 inches off the floor where possible?

Are there signs of rodents or other infestations?

If yes, is pest control kept away from consumables and controlled?

Are stock deliveries being booked in correctly through check free?

Does the operations manager demonstrate good knowledge of stock control?

Brand DNA & Behaviours

Brand DNA & Behaviours

Are staff keeping the brand DNA and behaviours alive in club?

Can staff name the following behaviours and DNA?

Engagement

Innovate

Enthusiasm

Fun

Enable

Resourceful

Experts

Reps, Reps, Reps

Empathy

Different

Health & Safety

Health & Safety
Fire Safety

Are all fire exits, stairs wells and corridors clear from obstruction?

Are all fire exits alarmed and armed?

Are all dedicated fire doors intact and kept closed?

Is the location of the assembly point displayed around the club?

Are all fire extinguishers in the correct location?

Are all fire extinguishers fit for purpose?

Is all fire safety signage situated within the correct place?

COSHH

Is the COSHH file accessible and professional?

Are all COSHH risk assessments present?

General Health & Safety

Is the HSE health & safety poster on display with current signatures?

Is the liability insurance being displayed within the club?

Is there a health & safety notice board containing all relevant information?

Is the accident report accessible?

Are completed sheets locked away as per RIDDOR?

Is the health and safety file accessible and professional should third parties require?

Is the AED present, stocked and functional?

Daily Health & Safety

Is the signing in and out sheet being effectively, and archived as per the operations training guide?

Is the pre-flight checklist being used effectively, and archived as per the operations training guide?

Are the weekly maintenance check sheets being used effectively, and archived as per the operations training guide?

Weekly Health & Safety

Are fire alarm checks being completed weekly and logged?

Are emergency light checks being completed weekly and logged?

Are the infrequent flush checks being carried out?

Monthly Health & Safety

Are fire extinguisher checks being completed monthly and logged?

Are ladder checks being completed monthly and logged?

Are water temperature checks being completed monthly and logged?

Bi-annual Health & Safety

Has a fire evacuation taken place within the last 6 months and all attendees logged?

Has a visual electrical inspection taken place within the last 6 months with all findings logged?

Annual Health & Safety

Has the fire equipment location log been completed within the last 12 months?

Annual Servicing

Has PAT testing been completed within the last 12 months and the log sheet completed?

Has a fire fighting equipment service taken place within the last 12 months and the log sheet completed?

Has a fire detection equipment service taken place within the last 12 months and the log sheet completed?

Has an emergency lighting service taken place within the last 12 months and the log sheet completed?

Has a lift service taken place within the last 12 months and the log sheet completed?

Risk Assessments

Has a fire risk assessment been carried out within the last 12 months and all hazards reduced where possible?

Has a general risk assessment been carried out within the last 12 months and all hazards reduced where possible?

Has a general risk assessment action plan been completed and all tasks online to hit completion dates?

If there are expectant mothers on site has an expectant mother risk assessment been completed?

Are all risk assessments filed systematically within the health and safety file?

Health & Safety Training

Have all staff received health and safety training and is the matrix complete?

Have all members of staff retained the training delivered to them? (Test two staff members)

Have all house keeping staff received COSHH training?

Have all personal trainers received COSHH training?

Marketing

Marketing
Advertising, Promotions & Signage

Are all promotions and advertisements current and displayed in snap frames or plastic frames?

Are all posters and club signage being used on brand and signed authorised by the marketing team?

Are enough posters and advertisements displayed to be impactful, without over saturating?

Are concessions adhering to company advertising and branding strategies?

Are all snap frames full?

Notice Boards

Are all club notice boards situated in the correct locations?

Is the club free from any adhoc notice boards/white boards?

Are notice boards impactful and clearly well managed and maintained by management?

Are notice boards full and impactful without being over saturated?

Personal Training

Are personal training boards filled with bios of current personal trainers?

Have all new personal trainers sent their bios through to marketing?

Where there are a lack of bios are the vacant slots being used effectively?

Profit Protection

Profit Protection

Is CCTV functional and fit for purpose?

Are all cameras free from obstruction?

Does the front desk till balance at the time of audit?

Is there any evidence of internal dishonesty or poor cash control?

Non-Physical

Non Physical Checks
Date & Time Of Review?

Area Being Reviewed?

Camera Number Being Reviewed?
Rate the standards of the reviewed area out of 10.

Provide reasoning for the score and reasonable improvements.

Are the relevant staff members present at time of viewing?

Are the members of staff engaged at time of viewing?

Maintenance

Maintenance Procedures

Can the operations manager confidently explain the Cofely call out process?

Is the Cofely file accessible and kept neat and tidy?

Can the operations manager confidently explain the gym equipment reporting process?

Equipment Maintenance
Equipment Maintenance #1)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #2)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #3)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #4)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #5)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #6)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #7)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #8)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #9)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Equipment Maintenance #10)

Issue

Uploaded to CRM?

Date Reported?
Forecast Completion?

Evidence of escalation where not resolved?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.