Information

  • Club Site

  • Club Front

  • Previous Audit Result/Date

  • Conducted on

  • Conducted By

  • Location

Club Rota

Expected Rota For Visit

  • General Manager? (Name & Shift)

  • Front Desk? (Name & Shift)

  • Care Team? (Name & Shift)

  • PT ? (Name & Shift)

Actual Rota For Visit

  • General Manager? (Name & Shift)

  • Front Desk? (Name & Shift)

  • Care Team? (Name & Shift)

  • PT ? (Name & Shift)

Other

  • Do the rotas match and all absences authorised?

First Impressions

First Impressions

External Approach

  • Is the club signage clean and visible?

  • Is the car park free from litter and anything potentially hazardous to vehicles?

  • Are any vehicles parked in disabled spots clearly displaying a valid disability badge?

  • Are windows clean/clear/damage free and displaying branded images?

  • Are there bins present and are they tidy?

  • Is there a bike rack present and being used?

  • Are all garden areas and shrubbery well maintained and litter free?

Internal Approach

  • Are all front doors unlocked and inviting to members?

  • Is there a receptionist present and are they actively welcoming members on their arrival?

  • Is the receptionist stood up, and no chair present?

  • Is the receptionist wearing uniform as per brand guidelines?

  • Is the receptionist wearing a name badge?

  • Are the turnstiles functional and clean?

  • Is the disabled gate shut and reserved only for use of disabled members?

Reception & Sales Areas

Reception & Sales Areas

Reception Front

  • Is stock made available on the reception desk neat, tidy and within brand guidelines?

  • Is the iPad available on reception and displaying X4L website?

  • Is guided access turned on?

  • Is the iPad locked in the Bouncepad, and is the Bouncepad securely fastened?

  • If there is a TV at reception, is it on and streaming relevant content?

Reception Back

  • Is the reception area clean, organised and well managed?

  • Is there a sufficiently replenished first aid box present?

  • Are staff storing personnel belongings or member belongings behind reception?

  • Are head microphones available and is there a signing in and out process?

  • Is the lost property box well managed and is the log sheet being used?

  • Are valuable lost property items being stored securely in the office?

Sales Area

  • Is the sales manager or senior sales present as per rota?

  • Is the sales area clean, clear and professional?

  • Are staff storing personnel belongings under their desks?

  • Are desks being well managed and within company guidelines?

  • Are members personal details being protected inline with data protection?

  • Are all sales staff wearing uniform as per brand guidelines?

  • Are all sales staff wearing name badges?

  • Are all sales staff engaged and acting in a professional manner?

Club Store

Club Stores

Stores

  • Is the club store clean?

  • Is the club store fully replenished and well presented as per the commerciality guide?

  • Are all supplements in date?

  • Are all products individually priced and correct as per the commerciality guide?

Vending Machines

  • Are all club vending machines operational?

  • Are the vending machines clean, including the tops?

  • Are all vending machines fully replenished?

Experience

Experience

Ambience

  • Is there sufficient lighting through the club? (If not please detail which area of the club.)

  • Is the music being played appropriate and energising?

  • Is the club operating at the correct temperature?

  • Are all TV's throughout the club working & streaming relevant content?

People

  • How many PT's are visible at the time of the audit?

  • How many PT's are on hours at the time of the audit?

  • Are all PTs actively engaged at the time of the audit?

  • Are all PT's wearing uniform as per brand guidelines?

  • Are all PT's wearing name badges?

  • How many house keepers are visible at the time of the audit?

  • Are all housekeepers actively engaged at the time of the audit?

  • Are all house keepers wearing uniform as per brand guidelines?

  • Are all house keepers wearing name badges?

House Keeping

  • Is the club floor free from dust and debris?

  • Are branded bins being used & are they being cleaned & emptied on a regular basis?

  • Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day?

  • Have all fixtures, shelving and other ledges been cleaned to a high standard?

Gym Floor

Gym Floor

Gym Rules

  • Are there signs of excessive weight slamming? If so is this being well managed?

  • Are there excessive weights/equipment left on the floor? If so is this being well managed?

  • Are the free weight check sheets being used effectively?

  • Are there any member bags or belongings left out on the floor? If so is this being managed?

  • Are there members engaging in conversations on their mobile phones? If so is this being managed?

  • Are all members using the combat zone using correct equipment?

  • Are operations managers demonstrating a zero tolerance policy on members not obeying the gym rules? (Check banning report.)

  • Has the banning notice been updated since the last audit?

  • Are all areas of the gym tidy and presentable to a high standard?

  • Is the water fountain clean, functional and well maintained?

Maintenance

  • Is all faulty equipment clearly marked with branded signage?

Cardio Zone

  • Are all machines laid out neatly according to health & safety regulations?

  • Is all cardio equipment fit for purpose and logged if OOO? (treadmills, bikes, steppers, cross trainers?)

  • Are all emergency stops on the treadmills hung properly and functional?

Combat Zone

  • Is the code of conduct being displayed?

  • Is the HIIT timer present and functional?

  • Is all combat equipment fit for purpose and logged if OOO? (ring, cage, bags, if no please state equipment piece and fault.)

Fixed Resistance/Plate Loaded Zone

  • Are all fixed resistance and plate loaded machines anchored down sufficiently?

  • Are all fixed resistance and plate loaded machines fit for purpose and logged if OOO? (If no please state equipment piece and fault.)

Free Weights Zone

  • Are all benches, land mines, racks anchored sufficiently?

  • Is all free weight equipment fit for purposeand logged if OOO? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)

Functional Zone

  • Are all TRX rigs and attachments fit for purpose and logged if OOO? (TRX frame, rig, attachments, if no please state equipment piece and fault.)

  • Is all functional equipment fit for purpose and logged if OOO? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)

Ladies Only Zone

  • Are all machines laid out neatly according to health & safety regulations?

  • Is all equipment fit for purpose and logged if OOO?

Spin Zone

  • Are all machines laid out neatly according to health & safety regulations?

  • Is the stereo tidy and in working order?

  • Is my ride tidy and in working order?

  • Are all spin bikes fit for purpose and logged if OOO?

Studio

  • Is the studio TV on and displaying the an up to date copy of the timetable?

  • Is all equipment stowed away tidily & safely?

  • Is the stereo tidy and in working order?

  • Is Wexer tidy and working order?

Changing Rooms

Changing Rooms

Male Changing Area

  • Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  • Are all the lockers, benches, mirrors fit for purpose?

  • Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)

Male Shower Area

  • Are all showers functional and fit for purpose?

  • Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  • Is there evidence of the shower heads and taps being descaled monthly?

  • Is the ventilation system well maintained and fit for purpose?

  • Are the shower check sheets being used effectively?

Male Toilet Area

  • Are all cubicles functional and fit for purpose?

  • Are there toilet roll holders present and are they replenished?

  • Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  • Are the sink basins functional and fit for purpose?

  • Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  • Is the tap water pressure correct?

  • Are the hand dryers functional and fit for purpose?

  • Are the urinals functional and fit for purpose?

  • Are all aspects of the urinals cleaned to a high standard? (Urinal, sump, pipe work, flooring etc)

  • Are there jangro pads present and have they recently been changed?

Men's Disabled Changing Room

  • Is the disabled changing room locked from general access?

  • Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  • Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  • Are all aspects of the disabled changing room cleaned to a high standards?

Female Changing Area

  • Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  • Are all the lockers, benches, mirrors fit for purpose?

  • Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)

Female Shower Area

  • Are all showers functional and fit for purpose?

  • Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  • Is there evidence of the shower heads and taps being descaled monthly?

  • Is the ventilation system well maintained and fit for purpose?

  • Are the shower check sheets being used effectively?

Female Toilet Area

  • Are all cubicles functional and fit for purpose?

  • Are there toilet roll holders present and are they replenished?

  • Are there sanitary bins present?

  • Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  • Are the sink basins functional and fit for purpose?

  • Is the tap water pressure correct?

  • Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  • Are the hand dryers functional and fit for purpose?

Females Disabled Changing Room

  • Is the disabled changing room locked from general access?

  • Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  • Is there a sanitary bin present?

  • Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  • Are all aspects of the disabled changing room cleaned to a high standards?

Concession Rooms

Concession Rooms

Concession Rooms General

  • Number of concession rooms?

  • Number of vacant concession rooms?

  • Are vacant rooms advertised? (Evidence of this.)

Concession Room 1

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Concession Room 2

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Concession Room 3

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Concession Room 4

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Concession Room 5

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Concession Room 6

  • Concession name and function?

  • Is the room leased?

  • If the room is not leased, is it fit for leasing?

  • Are rental payments up to date?

  • Can the business owner provide risk assessments?

Back Of House

Back Of House

General Managers Office

  • Is the general managers office kept locked?

  • Is the office clear, tidy and professional?

  • Is there anything being stored in the operation managers office that shouldn't be?

  • Is the safe bolted down and locked?

  • Is the key box catalogued, and kept locked?

  • Is the desk kept tidy and all paperwork systematically in order?

  • Is the banking being complete twice a week?

  • Is the data cabinet locked and free from clutter?

  • Is the music system functional and free from clutter?

Banking

  • Are X and Z outs being filed for 6 months as per the cashing up procedure?

  • Are PDQ receipts being shred daily inline with PCI compliance?

PT & GX Management

  • Is there a PT & GX management file available?

  • Do all PT & GX have agreements?

  • Do all PT & GX have insurance cover for £2,000,000?

  • Do all PT & GX have their qualification certificates? (Level 2, level 3 or REP's)

  • Do all personal trainers have first aid certificates?

GX Payroll Management

  • Is there a GX Payroll Management file available?

  • Are the previous months GX invoices present and filed?

  • Does the GX cost for the previous month correspond to google drive?

Fisikal

  • Are there 35 induction slots available?

  • Does each PT have a picture?

  • Does each PT have a bio?

  • Does each PT have packages available to buy?

  • Does the timetable on Fisikal match the timetable online?

Battle Box

  • Is the battle box present? (Clubs older than 3 months)

  • Is it sufficiently replenished?

  • Is the maintenance file available?

Plant Room

  • Is the plant room kept locked?

  • Is it free from clutter?

COSHH Store

  • Is the COSHH store kept locked?

  • Is the COSHH store kept neat, tidy and professional as per COSHH guidelines?

  • Are products in stock compliant with company standards?

  • Are COSHH data sheets clearly displayed?

  • Are stock levels within company expectation?

  • Is there anything being stored in the COSHH cupboard that shouldn't be?

  • Are the following lubricants available?

  • Gt85 or PTFE based lubricants?

  • WD40 or releasing agent?

  • White grease?

  • Silicone spray?

Staff Room

  • Is the staff room clean and tidy?

  • Are all white goods clean and in good repair?

  • Are all staff facilities compliant within company expectation?

Stock Store

  • Is the stock store kept locked?

  • Is the stock store tidy, professional and easy to navigate?

  • Are stock levels within company expectation?

  • Is stock kept 6 inches off the floor where possible?

  • Are there signs of rodents or other infestations?

  • If yes, is pest control kept away from consumables and controlled?

  • Are stock deliveries being booked in correctly through check free?

Health & Safety

Health & Safety

Fire Safety

  • Are all fire exits, stairs wells and corridors clear from obstruction?

  • Are all fire exits alarmed and armed?

  • Are all dedicated fire doors intact and kept closed?

  • Is the location of the assembly point displayed around the club?

  • Are all fire extinguishers in the correct location?

  • Are all fire extinguishers fit for purpose?

  • Is all fire safety signage situated within the correct place?

COSHH

  • Is the COSHH file accessible and professional?

  • Are all COSHH risk assessments present?

General Health & Safety

  • Is the HSE health & safety poster on display with current signatures?

  • Is the liability insurance being displayed within the club?

  • Is there a health & safety notice board containing all relevant information?

  • Is the health and safety file accessible and professional should third parties require?

  • Is the AED present, stocked and functional?

Accident Reporting

  • Is the accident report accessible to any member of staff in the club?

  • Is the accident file and summary sheet filed up to date?

  • Is the accident file locked away as per RIDDOR?

  • Are all accident reporting documents being completed fully to include a high level of detail?

Daily Health & Safety

  • Is the signing in and out sheet being effectively, and archived as per the operations training guide?

  • Is the pre-flight checklist being used effectively, and archived as per the operations training guide?

  • Are the weekly maintenance check sheets being used effectively, and archived as per the operations training guide?

Weekly Health & Safety

  • Are fire alarm checks being completed weekly and logged?

  • Are emergency light checks being completed weekly and logged?

  • Are the infrequent flush checks being carried out?

Monthly Health & Safety

  • Are fire extinguisher checks being completed monthly and logged?

  • Are ladder checks being completed monthly and logged?

  • Are water temperature checks being completed monthly and logged?

Bi-annual Health & Safety

  • Has a fire evacuation taken place within the last 6 months and all attendees logged?

  • Has a visual electrical inspection taken place within the last 6 months with all findings logged?

Annual Health & Safety

  • Has the fire equipment location log been completed within the last 12 months?

Annual Servicing

  • Has PAT testing been completed within the last 12 months and the log sheet completed?

  • Has a fire fighting equipment service taken place within the last 12 months and the log sheet completed?

  • Has a fire detection equipment service taken place within the last 12 months and the log sheet completed?

  • Has an emergency lighting service taken place within the last 12 months and the log sheet completed?

  • Has a lift service taken place within the last 12 months and the log sheet completed?

Risk Assessments

  • Has a fire risk assessment been carried out within the last 12 months and all hazards reduced where possible?

  • Has a general risk assessment been carried out within the last 12 months and all hazards reduced where possible?

  • Has a general risk assessment action plan been completed and all tasks online to hit completion dates?

  • If there are expectant mothers on site has an expectant mother risk assessment been completed?

  • Are all risk assessments filed systematically within the health and safety file?

Health & Safety Training

  • Have all staff received health and safety training and is the matrix complete?

  • Have all members of staff retained the training delivered to them? (Test two staff members)

  • Have all house keeping staff received COSHH training?

Marketing

Marketing

Advertising, Promotions & Signage

  • Are all promotions and advertisements current and displayed in snap frames or plastic frames?

  • Are recent campaigns in prominent positions?

  • Are all posters and club signage being used on brand and signed authorised by the marketing team?

  • Are enough posters and advertisements displayed to be impactful, without over saturating?

  • Are concessions adhering to company advertising and branding strategies?

  • Are all snap frames full?

Notice Boards

  • Are all club notice boards situated in the correct locations?

  • Is the club free from any adhoc notice boards/white boards?

  • Are notice boards impactful and clearly well managed and maintained by management?

  • Are notice boards full and impactful without being over saturated?

Personal Training

  • Are personal training boards filled with bios of current personal trainers?

  • Do all PT photos follow the brand standard imagery? (Side stance, same direction, branding facing the camera, yellow wall?)

  • Have all new personal trainers sent their bios through to marketing?

  • Where there are a lack of bios are the vacant slots being used effectively?

Profit Protection

Profit Protection

  • Is CCTV functional and fit for purpose?

  • Are all cameras free from obstruction?

  • Does the front desk till balance at the time of audit?

  • Is there any evidence of internal dishonesty or poor cash control?

  • Does the stock tracker show any negative movements against the previous day and have they been investigated?

Maintenance

Maintenance Procedures

  • Can the general manager confidently explain the Cofely call out process?

  • Is the Cofely file accessible and kept neat and tidy?

  • Can the general manager confidently explain the gym equipment reporting process?

Comments

Comments

  • Completing Managers Comments

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.