Information
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Club Site
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Club Front
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Previous Audit Result/Date
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Conducted on
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Conducted By
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Location
Club Rota
Expected Rota For Visit
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General Manager? (Name & Shift)
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Front Desk? (Name & Shift)
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Care Team? (Name & Shift)
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PT ? (Name & Shift)
Actual Rota For Visit
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General Manager? (Name & Shift)
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Front Desk? (Name & Shift)
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Care Team? (Name & Shift)
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PT ? (Name & Shift)
Other
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Do the rotas match and all absences authorised?
First Impressions
First Impressions
External Approach
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Is the club signage clean and visible?
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Is the car park free from litter and anything potentially hazardous to vehicles?
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Are any vehicles parked in disabled spots clearly displaying a valid disability badge?
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Are windows clean/clear/damage free and displaying branded images?
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Are there bins present and are they tidy?
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Is there a bike rack present and being used?
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Are all garden areas and shrubbery well maintained and litter free?
Internal Approach
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Are all front doors unlocked and inviting to members?
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Is there a receptionist present and are they actively welcoming members on their arrival?
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Is the receptionist stood up, and no chair present?
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Is the receptionist wearing uniform as per brand guidelines?
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Is the receptionist wearing a name badge?
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Are the turnstiles functional and clean?
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Is the disabled gate shut and reserved only for use of disabled members?
Reception & Sales Areas
Reception & Sales Areas
Reception Front
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Is stock made available on the reception desk neat, tidy and within brand guidelines?
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Is the iPad available on reception and displaying X4L website?
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Is guided access turned on?
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Is the iPad locked in the Bouncepad, and is the Bouncepad securely fastened?
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If there is a TV at reception, is it on and streaming relevant content?
Reception Back
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Is the reception area clean, organised and well managed?
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Is there a sufficiently replenished first aid box present?
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Are staff storing personnel belongings or member belongings behind reception?
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Are head microphones available and is there a signing in and out process?
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Is the lost property box well managed and is the log sheet being used?
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Are valuable lost property items being stored securely in the office?
Sales Area
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Is the sales manager or senior sales present as per rota?
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Is the sales area clean, clear and professional?
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Are staff storing personnel belongings under their desks?
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Are desks being well managed and within company guidelines?
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Are members personal details being protected inline with data protection?
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Are all sales staff wearing uniform as per brand guidelines?
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Are all sales staff wearing name badges?
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Are all sales staff engaged and acting in a professional manner?
Club Store
Club Stores
Stores
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Is the club store clean?
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Is the club store fully replenished and well presented as per the commerciality guide?
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Are all supplements in date?
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Are all products individually priced and correct as per the commerciality guide?
Vending Machines
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Are all club vending machines operational?
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Are the vending machines clean, including the tops?
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Are all vending machines fully replenished?
Experience
Experience
Ambience
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Is there sufficient lighting through the club? (If not please detail which area of the club.)
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Is the music being played appropriate and energising?
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Is the club operating at the correct temperature?
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Are all TV's throughout the club working & streaming relevant content?
People
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Are all PTs actively engaged at the time of the audit?
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Are all PT's wearing uniform as per brand guidelines?
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Are all PT's wearing name badges?
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Are all housekeepers actively engaged at the time of the audit?
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Are all house keepers wearing uniform as per brand guidelines?
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Are all house keepers wearing name badges?
House Keeping
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Is the club floor free from dust and debris?
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Are branded bins being used & are they being cleaned & emptied on a regular basis?
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Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day?
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Have all fixtures, shelving and other ledges been cleaned to a high standard?
Gym Floor
Gym Floor
Gym Rules
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Are there signs of excessive weight slamming? If so is this being well managed?
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Are there excessive weights/equipment left on the floor? If so is this being well managed?
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Are the free weight check sheets being used effectively?
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Are there any member bags or belongings left out on the floor? If so is this being managed?
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Are there members engaging in conversations on their mobile phones? If so is this being managed?
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Are all members using the combat zone using correct equipment?
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Are operations managers demonstrating a zero tolerance policy on members not obeying the gym rules? (Check banning report.)
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Has the banning notice been updated since the last audit?
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Are all areas of the gym tidy and presentable to a high standard?
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Is the water fountain clean, functional and well maintained?
Maintenance
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Is all faulty equipment clearly marked with branded signage?
Cardio Zone
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Are all machines laid out neatly according to health & safety regulations?
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Is all cardio equipment fit for purpose and logged if OOO? (treadmills, bikes, steppers, cross trainers?)
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Are all emergency stops on the treadmills hung properly and functional?
Combat Zone
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Is the code of conduct being displayed?
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Is the HIIT timer present and functional?
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Is all combat equipment fit for purpose and logged if OOO? (ring, cage, bags, if no please state equipment piece and fault.)
Fixed Resistance/Plate Loaded Zone
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Are all fixed resistance and plate loaded machines anchored down sufficiently?
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Are all fixed resistance and plate loaded machines fit for purpose and logged if OOO? (If no please state equipment piece and fault.)
Free Weights Zone
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Are all benches, land mines, racks anchored sufficiently?
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Is all free weight equipment fit for purposeand logged if OOO? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)
Functional Zone
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Are all TRX rigs and attachments fit for purpose and logged if OOO? (TRX frame, rig, attachments, if no please state equipment piece and fault.)
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Is all functional equipment fit for purpose and logged if OOO? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)
Ladies Only Zone
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Are all machines laid out neatly according to health & safety regulations?
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Is all equipment fit for purpose and logged if OOO?
Spin Zone
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Are all machines laid out neatly according to health & safety regulations?
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Is the stereo tidy and in working order?
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Is my ride tidy and in working order?
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Are all spin bikes fit for purpose and logged if OOO?
Studio
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Is the studio TV on and displaying the an up to date copy of the timetable?
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Is all equipment stowed away tidily & safely?
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Is the stereo tidy and in working order?
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Is Wexer tidy and working order?
Changing Rooms
Changing Rooms
Male Changing Area
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Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)
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Are all the lockers, benches, mirrors fit for purpose?
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Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)
Male Shower Area
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Are all showers functional and fit for purpose?
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Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)
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Is there evidence of the shower heads and taps being descaled monthly?
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Is the ventilation system well maintained and fit for purpose?
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Are the shower check sheets being used effectively?
Male Toilet Area
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Are all cubicles functional and fit for purpose?
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Are there toilet roll holders present and are they replenished?
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Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)
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Are the sink basins functional and fit for purpose?
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Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)
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Is the tap water pressure correct?
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Are the hand dryers functional and fit for purpose?
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Are the urinals functional and fit for purpose?
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Are all aspects of the urinals cleaned to a high standard? (Urinal, sump, pipe work, flooring etc)
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Are there jangro pads present and have they recently been changed?
Men's Disabled Changing Room
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Is the disabled changing room locked from general access?
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Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)
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Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)
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Are all aspects of the disabled changing room cleaned to a high standards?
Female Changing Area
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Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)
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Are all the lockers, benches, mirrors fit for purpose?
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Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)
Female Shower Area
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Are all showers functional and fit for purpose?
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Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)
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Is there evidence of the shower heads and taps being descaled monthly?
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Is the ventilation system well maintained and fit for purpose?
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Are the shower check sheets being used effectively?
Female Toilet Area
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Are all cubicles functional and fit for purpose?
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Are there toilet roll holders present and are they replenished?
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Are there sanitary bins present?
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Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)
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Are the sink basins functional and fit for purpose?
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Is the tap water pressure correct?
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Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)
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Are the hand dryers functional and fit for purpose?
Females Disabled Changing Room
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Is the disabled changing room locked from general access?
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Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)
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Is there a sanitary bin present?
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Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)
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Are all aspects of the disabled changing room cleaned to a high standards?
Concession Rooms
Concession Rooms
Concession Rooms General
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Are vacant rooms advertised? (Evidence of this.)
Concession Room 1
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Concession Room 2
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Concession Room 3
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Concession Room 4
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Concession Room 5
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Concession Room 6
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Concession name and function?
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Is the room leased?
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If the room is not leased, is it fit for leasing?
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Are rental payments up to date?
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Can the business owner provide risk assessments?
Back Of House
Back Of House
General Managers Office
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Is the general managers office kept locked?
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Is the office clear, tidy and professional?
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Is there anything being stored in the operation managers office that shouldn't be?
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Is the safe bolted down and locked?
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Is the key box catalogued, and kept locked?
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Is the desk kept tidy and all paperwork systematically in order?
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Is the banking being complete twice a week?
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Is the data cabinet locked and free from clutter?
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Is the music system functional and free from clutter?
Banking
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Are X and Z outs being filed for 6 months as per the cashing up procedure?
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Are PDQ receipts being shred daily inline with PCI compliance?
PT & GX Management
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Is there a PT & GX management file available?
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Do all PT & GX have agreements?
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Do all PT & GX have insurance cover for £2,000,000?
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Do all PT & GX have their qualification certificates? (Level 2, level 3 or REP's)
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Do all personal trainers have first aid certificates?
GX Payroll Management
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Is there a GX Payroll Management file available?
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Are the previous months GX invoices present and filed?
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Does the GX cost for the previous month correspond to google drive?
Fisikal
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Are there 35 induction slots available?
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Does each PT have a picture?
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Does each PT have a bio?
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Does each PT have packages available to buy?
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Does the timetable on Fisikal match the timetable online?
Battle Box
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Is the battle box present? (Clubs older than 3 months)
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Is it sufficiently replenished?
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Is the maintenance file available?
Plant Room
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Is the plant room kept locked?
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Is it free from clutter?
COSHH Store
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Is the COSHH store kept locked?
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Is the COSHH store kept neat, tidy and professional as per COSHH guidelines?
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Are products in stock compliant with company standards?
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Are COSHH data sheets clearly displayed?
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Are stock levels within company expectation?
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Is there anything being stored in the COSHH cupboard that shouldn't be?
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Are the following lubricants available?
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Gt85 or PTFE based lubricants?
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WD40 or releasing agent?
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White grease?
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Silicone spray?
Staff Room
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Is the staff room clean and tidy?
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Are all white goods clean and in good repair?
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Are all staff facilities compliant within company expectation?
Stock Store
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Is the stock store kept locked?
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Is the stock store tidy, professional and easy to navigate?
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Are stock levels within company expectation?
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Is stock kept 6 inches off the floor where possible?
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Are there signs of rodents or other infestations?
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If yes, is pest control kept away from consumables and controlled?
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Are stock deliveries being booked in correctly through check free?
Health & Safety
Health & Safety
Fire Safety
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Are all fire exits, stairs wells and corridors clear from obstruction?
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Are all fire exits alarmed and armed?
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Are all dedicated fire doors intact and kept closed?
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Is the location of the assembly point displayed around the club?
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Are all fire extinguishers in the correct location?
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Are all fire extinguishers fit for purpose?
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Is all fire safety signage situated within the correct place?
COSHH
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Is the COSHH file accessible and professional?
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Are all COSHH risk assessments present?
General Health & Safety
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Is the HSE health & safety poster on display with current signatures?
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Is the liability insurance being displayed within the club?
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Is there a health & safety notice board containing all relevant information?
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Is the health and safety file accessible and professional should third parties require?
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Is the AED present, stocked and functional?
Accident Reporting
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Is the accident report accessible to any member of staff in the club?
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Is the accident file and summary sheet filed up to date?
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Is the accident file locked away as per RIDDOR?
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Are all accident reporting documents being completed fully to include a high level of detail?
Daily Health & Safety
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Is the signing in and out sheet being effectively, and archived as per the operations training guide?
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Is the pre-flight checklist being used effectively, and archived as per the operations training guide?
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Are the weekly maintenance check sheets being used effectively, and archived as per the operations training guide?
Weekly Health & Safety
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Are fire alarm checks being completed weekly and logged?
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Are emergency light checks being completed weekly and logged?
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Are the infrequent flush checks being carried out?
Monthly Health & Safety
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Are fire extinguisher checks being completed monthly and logged?
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Are ladder checks being completed monthly and logged?
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Are water temperature checks being completed monthly and logged?
Bi-annual Health & Safety
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Has a fire evacuation taken place within the last 6 months and all attendees logged?
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Has a visual electrical inspection taken place within the last 6 months with all findings logged?
Annual Health & Safety
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Has the fire equipment location log been completed within the last 12 months?
Annual Servicing
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Has PAT testing been completed within the last 12 months and the log sheet completed?
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Has a fire fighting equipment service taken place within the last 12 months and the log sheet completed?
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Has a fire detection equipment service taken place within the last 12 months and the log sheet completed?
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Has an emergency lighting service taken place within the last 12 months and the log sheet completed?
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Has a lift service taken place within the last 12 months and the log sheet completed?
Risk Assessments
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Has a fire risk assessment been carried out within the last 12 months and all hazards reduced where possible?
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Has a general risk assessment been carried out within the last 12 months and all hazards reduced where possible?
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Has a general risk assessment action plan been completed and all tasks online to hit completion dates?
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If there are expectant mothers on site has an expectant mother risk assessment been completed?
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Are all risk assessments filed systematically within the health and safety file?
Health & Safety Training
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Have all staff received health and safety training and is the matrix complete?
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Have all members of staff retained the training delivered to them? (Test two staff members)
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Have all house keeping staff received COSHH training?
Marketing
Marketing
Advertising, Promotions & Signage
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Are all promotions and advertisements current and displayed in snap frames or plastic frames?
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Are recent campaigns in prominent positions?
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Are all posters and club signage being used on brand and signed authorised by the marketing team?
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Are enough posters and advertisements displayed to be impactful, without over saturating?
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Are concessions adhering to company advertising and branding strategies?
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Are all snap frames full?
Notice Boards
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Are all club notice boards situated in the correct locations?
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Is the club free from any adhoc notice boards/white boards?
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Are notice boards impactful and clearly well managed and maintained by management?
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Are notice boards full and impactful without being over saturated?
Personal Training
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Are personal training boards filled with bios of current personal trainers?
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Do all PT photos follow the brand standard imagery? (Side stance, same direction, branding facing the camera, yellow wall?)
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Have all new personal trainers sent their bios through to marketing?
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Where there are a lack of bios are the vacant slots being used effectively?
Profit Protection
Profit Protection
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Is CCTV functional and fit for purpose?
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Are all cameras free from obstruction?
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Does the front desk till balance at the time of audit?
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Is there any evidence of internal dishonesty or poor cash control?
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Does the stock tracker show any negative movements against the previous day and have they been investigated?
Maintenance
Maintenance Procedures
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Can the general manager confidently explain the Cofely call out process?
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Is the Cofely file accessible and kept neat and tidy?
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Can the general manager confidently explain the gym equipment reporting process?
Comments
Comments
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Completing Managers Comments