Operational Standards Audit (v3.3)

• Club Site

• Club Front

  Media

• Previous Audit Result/Date

• Conducted on

  Date

• Conducted By

• Location
  Address

Actual Rota For Visit

• General Manager? (Name and shift)

• Front Desk? (Name and shift)

• Future Cleaning Staff? (Name and shift)

• Personal Trainer ? (Name and shift)

• Membership Consultants (Name and shift)

• Confirm the hours of work recorded on the rota match the hours of contracted work. List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

• Does the rota cover the entire month?

  Yes

  No

  N/A

• Does the rota include overtime and absence including holidays? List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

• Is there evidence to show that New Hires forms; Variation forms and Separation forms have been sent to HR by the Manager on the effective date ie candidate registration form sent on the start date/Separation form sent on the day the employee resigned or was dismissed? List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

• Have separation forms for leavers been sent to HR? List below the names of four colleagues [chosen at random] that left the business in the month.

  Name:

• Notes:

• Have absences been recorded in ADP freedom to cover the entire absence period and match absences recorded on the overtime file and rota? List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

• Check for evidence that the Manager had undertaken right to work checks before the employee started employment [must choose four new employees over the audit period]. Confirm the manager did not allow a new employee to start employment where they could not provide evidence of their Right to Work? Note below the names of four employees.<br><br>Please note - check the date on the verified copy of the right to work documents is no later than the start date.

  Yes

  No

  N/A

• Check for evidence that the verified Right to Work documents were sent to HR by the Manager no later than the start date. List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

Virtua Gym

• Are all current team members set up correctly on Virtuagym? List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

• Do all team members have the correct permissions assigned? List below the names of four colleagues [chosen at random].

  Yes

  No

  N/A

First Impressions

External Approach

• Is the club signage clean and visible?

  Yes

  No

  N/A

• Is the car park free from litter and anything potentially hazardous to vehicles?

  Yes

  No

  N/A

• Are any vehicles parked in disabled spots clearly displaying a valid disability badge?

  Yes

  No

  N/A

• Are windows clean/clear/damage free and displaying branded images?

  Yes

  No

  N/A

• Are there bins present and are they tidy?

  Yes

  No

  N/A

• Are all garden areas and shrubbery well maintained and litter free?

  Yes

  No

  N/A

Internal Approach

• Are all front doors unlocked and inviting to members?

  Yes

  No

  N/A

• Is there a receptionist present and are they actively welcoming members on their arrival?

  Yes

  No

  N/A

• Is the receptionist stood up, and no chair present? (Unless for medical purposes)

  Yes

  No

  N/A

• Is the receptionist wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Are the turnstiles functional and clean?

  Yes

  No

  N/A

• Turnstile 1

  Select Functional Non Functional

  • Functional
  • Non Functional

• Turnstile 2

  Select Functional Non Functional

  • Functional
  • Non Functional

• Turnstile 3

  Select Functional Non Functional

  • Functional
  • Non Functional

• Turnstile 4

  Select Functional Non Functional

  • Functional
  • Non Functional

• Turnstile 5

  Select Functional Non Functional

  • Functional
  • Non Functional

• Is the disabled gate closed and reserved only for the use of disabled members, pushchairs and deliveries?

  Yes

  No

  N/A

• Disabled Gate

  Select Functional Non Functional

  • Functional
  • Non Functional

Set up 4 Success

• Is the Set up 4 Success file evident on site?

  Yes

  No

  N/A

Reception & Sales Areas

Reception Back

• Is stock made available on the reception desk neat, tidy and within brand guidelines?

  Yes

  No

  N/A

• Is the reception area clean, organised and well managed? (Free from personal items)

  Yes

  No

  N/A

• Is there a sufficiently replenished first aid box present?

  Yes

  No

  N/A

• Are head microphones available and is there a signing in and out process?

  Yes

  No

  N/A

• Is the lost property box well managed and is the log sheet being used?

  Yes

  No

  N/A

• Are valuable lost property items being stored securely in the office?

  Yes

  No

  N/A

• Are the walkie talkies been used as per the walkie talkie SOP guidelines?

  Yes

  No

  N/A

Sales Area

• Is the sales area clean, clear and professional?

  Yes

  No

  N/A

• Are desks being well managed and within company guidelines?

  Yes

  No

  N/A

• Are members personal details being protected inline with data protection?

  Yes

  No

  N/A

• Are all sales staff wearing uniform as per brand guidelines?

  Yes

  No

  N/A

• Are all sales staff engaged and acting in a professional manner?

  Yes

  No

  N/A

Club Stores

Stores

• Is the club store clean?

  Yes

  No

  N/A

• Is the club store fully replenished and well presented?

  Yes

  No

  N/A

• Are all supplements in date?

  Yes

  No

  N/A

• Are all products individually priced and correct?

  Yes

  No

  N/A

• Was last Friday's stock take completed?

  Yes

  No

  N/A

Vending Machines

• Are all club vending machines operational?

  Yes

  No

  N/A

• Are the vending machines clean, including the tops?

  Yes

  No

  N/A

Experience

Ambience

• Is there sufficient lighting through the club? (If not please detail which area of the club.)

  Yes

  No

  N/A

• Is the TSG music box in use?

  Yes

  No

  N/A

• Is the club operating at the correct temperature?

  Yes

  No

  N/A

• Are all TV's throughout the club working?

  Yes

  No

  N/A

House Keeping

• Is the club floor free from dust and debris?

  Yes

  No

  N/A

• Are all bins being cleaned & emptied on a regular basis?

  Yes

  No

  N/A

• Has all gym equipment been cleaned to a high standard and is this being maintained throughout the day as per the Future specification?

  Yes

  No

  N/A

Gym Floor

Gym Rules

• Are there signs of excessive weight slamming? If so is this being well managed?

  No

  Yes

• Are there excessive weights/equipment left on the floor? If so is this being well managed?

  No

  Yes

• Are the free weight check sheets being signed off every hour?

  Yes

  No

  N/A

• Are there any member bags or belongings left out on the floor? If so is this being managed?

  No

  Yes

• Are all members using the combat zone using correct equipment?

  Yes

  No

  N/A

• Has the banning notice been updated since the last audit?

  Yes

  No

  N/A

• Are all areas of the gym tidy and presentable to a high standard?

  Yes

  No

  N/A

• Is the water fountain clean, functional and well maintained?

  Yes

  No

  N/A

Maintenance

• Is all faulty equipment clearly marked with branded signage?

  Yes

  No

  N/A

• Is all cardio equipment fit for purpose and logged if not? (treadmills, bikes, steppers, cross trainers?)

  Yes

  No

  N/A

• Is all combat equipment fit for purpose and logged if not? (ring, cage, bags, if no please state equipment piece and fault.)

  Yes

  No

  N/A

• Are all fixed resistance and plate loaded machines fit for purpose and logged if not? (If no please state equipment piece and fault.)

  Yes

  No

  N/A

• Is all free weight equipment fit for purposeand logged if not? (Dumbbells, barbells, olympic bars, plates, if no please state equipment piece and fault.)

  Yes

  No

  N/A

• Is all 4Fiit equipment fit for purpose and logged if not?

  Yes

  No

  N/A

• Are all TRX rigs and attachments fit for purpose and logged if not? (TRX frame, rig, attachments, if no please state equipment piece and fault.)

  Yes

  No

  N/A

• Is all functional equipment fit for purpose and logged if not? (Slam balls/bags, fit balls, battle ropes, kettle bells, if no please state equipment piece and fault.)

  Yes

  No

  N/A

• Is all equipment fit for purpose and logged if not?

  Yes

  No

  N/A

• Are all spin bikes fit for purpose and logged if not?

  Yes

  No

  N/A

• Is the free weight flooring in acceptable and safe condition?

  Yes

  No

  N/A

4Fiit Zone

• Is the code of conduct being displayed?

  Yes

  No

  N/A

• Is the 4Fiit zone being used by PTs only?

  Yes

  No

  N/A

Spin Zone

• Is the stereo tidy and in working order?

  Yes

  No

  N/A

• Is My Ride in working order?

  Yes

  No

  N/A

Studio

• Is the studio TV on and displaying the an up to date copy of the timetable?

  Yes

  No

  N/A

• Is all equipment stowed away tidily & safely?

  Yes

  No

  N/A

• Is the stereo tidy and in working order?

  Yes

  No

  N/A

• Is Wexer tidy and working order?

  Yes

  No

  N/A

Xercise4Kids

• Are all plug covers in place?

  Yes

  No

  N/A

• Is all equipment stowed away tidily & safely?

  Yes

  No

  N/A

• Are all risk assessments in date and filed?

  Yes

  No

  N/A

Changing Rooms

Male Changing Area

• Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  Yes

  No

  N/A

• Are all the lockers, benches, mirrors fit for purpose?

  Yes

  No

  N/A

• Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines)

  Yes

  No

  N/A

Male Shower Area

• Are all showers functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  Yes

  No

  N/A

• Is there evidence of the shower heads and taps being descaled monthly?

  Yes

  No

  N/A

• Is the ventilation system well maintained and fit for purpose?

  Yes

  No

  N/A

• Are the shower check sheets being used effectively?

  Yes

  No

  N/A

Male Toilet Area

• Are all cubicles functional and fit for purpose?

  Yes

  No

  N/A

• Are there toilet roll holders present and are they replenished?

  Yes

  No

  N/A

• Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  Yes

  No

  N/A

• Are the sink basins functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  Yes

  No

  N/A

• Are the hand dryers functional and fit for purpose?

  Yes

  No

  N/A

• Are the urinals functional and fit for purpose?

  Yes

  No

  N/A

Men's Disabled Changing Room

• Is the disabled changing room locked from general access?

  Yes

  No

  N/A

• Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  Yes

  No

  N/A

• Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  Yes

  No

  N/A

• Are all aspects of the disabled changing room cleaned to a high standards?

  Yes

  No

  N/A

Female Changing Area

• Are all aspects of the changing area cleaned to a high standard? (Floors, lockers, mirrors, bins, benches)

  Yes

  No

  N/A

• Are all the lockers, benches, mirrors fit for purpose?

  Yes

  No

  N/A

• Are the electrical goods fit for purpose? (Hair dryer, BMI measurement machines, sanitary vendor.)

  Yes

  No

  N/A

Female Shower Area

• Are all showers functional and fit for purpose?

  Yes

  No

  N/A

• Are all aspects of the shower cleaned to a high standard? (Walls, drains, shower heads, floors)

  Yes

  No

  N/A

• Is there evidence of the shower heads and taps being descaled monthly?

  Yes

  No

  N/A

• Is the ventilation system well maintained and fit for purpose?

  Yes

  No

  N/A

• Are the shower check sheets being used effectively?

  Yes

  No

  N/A

Female Toilet Area

• Are all cubicles functional and fit for purpose?

  Yes

  No

  N/A

• Are there toilet roll holders present and are they replenished?

  Yes

  No

  N/A

• Are there sanitary bins present?

  Yes

  No

  N/A

• Are all aspects of the cubicles cleaned to a high standard? (Seat, walls, cistern, bowl, toilet brush, floors)

  Yes

  No

  N/A

• Are the sink basins functional and fit for purpose?

  Yes

  No

  N/A

• Is the tap water pressure correct?

  Yes

  No

  N/A

• Are all aspects of the sinks cleaned to a high standard? (Taps, mirrors, splash panels, bowls, plugs, floor)

  Yes

  No

  N/A

• Are the hand dryers functional and fit for purpose?

  Yes

  No

  N/A

Females Disabled Changing Room

• Is the disabled changing room locked from general access?

  Yes

  No

  N/A

• Are all disabled assistance tools functional and fit for purpose? (Hand rails, alarm toggles)

  Yes

  No

  N/A

• Is there a sanitary bin present?

  Yes

  No

  N/A

• Are all sanitation features functional and fit for purpose? (Toilet, sink, shower)

  Yes

  No

  N/A

• Are all aspects of the disabled changing room cleaned to a high standards?

  Yes

  No

  N/A

Concession Rooms

Concession Rooms General

• Number of concession rooms?

• Number of vacant concession rooms?

• Are vacant rooms advertised? (Evidence of this.)

  Yes

  No

  N/A

Concession Room 1

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Concession Room 2

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Concession Room 3

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Concession Room 4

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Concession Room 5

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Concession Room 6

• Concession name and function?

• Is the room leased?

  Yes

  No

• If the room is not leased, is it fit for leasing?

  Yes

  No

  N/A

• Are rental payments up to date?

  Yes

  No

  N/A

• Can the business owner provide risk assessments?

  Yes

  No

  N/A

• Is there an up to date signed copy of the agreement?

  Yes

  No

  N/A

Back Of House

General Managers Office

• Is the general managers office kept locked?

  Yes

  No

  N/A

• Is the office clear, tidy and professional?

  Yes

  No

  N/A

• Is the safe bolted down,in use and locked?

  Yes

  No

  N/A

• Is the turnstile key locked away in the safe along with sign in/out sheet?

  Yes

  No

  N/A

• Is the vending key locked away in the safe along with sign in/out sheet?

  Yes

  No

  N/A

• Is the key box catalogued, and kept locked?

  Yes

  No

  N/A

• Is the desk kept tidy and all paperwork systematically in order?

  Yes

  No

  N/A

• Is the data cabinet locked and free from clutter?

  Yes

  No

  N/A

• Is there any evidence of personal or sensitive data left around in the office?

  No

  Yes

Plant Room

• Is the plant room kept locked?

  Yes

  No

  N/A

• Is it free from clutter?

  Yes

  No

  N/A

Staff Room

• Is the staff room clean and tidy?

  Yes

  No

  N/A

• Are all white goods clean and in good repair?

  Yes

  No

  N/A

• Are all staff facilities compliant within company expectation?

  Yes

  No

  N/A

Battle Box

• Is the battle box present? (Clubs older than 3 months)

  Yes

  No

  N/A

• Is it sufficiently replenished?

  Yes

  No

  N/A

• Is the maintenance file available?

  Yes

  No

  N/A

• Are the following lubricants available?

• Gt85 or PTFE based lubricants?

• WD40 or releasing agent?

• White grease?

• Silicone spray?

X4Kids

• Is the X4kids file available?

  Yes

  No

  N/A

• Is the xercise4kids file available and kept locked away inline with PCI compliance?

  Yes

  No

  N/A

• Are all ParQs and consent forms being completed fully?

  Yes

  No

  N/A

• Are the X4Kids signing in/out sheets being used properly?

  Yes

  No

  N/A

• Are X4Kids instructors all suitably qualified with valid DBS?

  Yes

  No

  N/A

Group Exercise

• Do all instructors have agreements?

  Yes

  No

  N/A

• Do all instructors have qualification certificates?

  Yes

  No

  N/A

• Is there a group exercise Invoice file available?

  Yes

  No

  N/A

• Are the previous month group exercise invoices present and filed?

  Yes

  No

  N/A

• Do all instructors have insurance cover for a minimum of £5million?

  Yes

  No

  N/A

• Does the group exercise forecast correspond to google drive?

  Yes

  No

  N/A

Personal Training - Virtua Gym

• Do all Personal Trainers have their qualification certificates? (Level 3 or working towards Level 3 within the next 12 months)?

  Yes

  No

  N/A

• Do all Personal Trainers have insurance cover for a minimum £5million?

  Yes

  No

  N/A

• Do all Personal Trainers have first aid certificates?

  Yes

  No

  N/A

• Is there a profile picture for each Personal Trainer on Virtua gym in uniform?

  Yes

  No

  N/A

• Does each Personal Trainer's profile name end in 'PT'?

  Yes

  No

  N/A

• Are emergency contact details recorded in notes?

  Yes

  No

  N/A

• Are induction slots available?

  Yes

  No

  N/A

• Are the gym floor hours used according to company standards?

  Yes

  No

  N/A

• Do all scheduled events have the relevant credit?

  Yes

  No

  N/A

• Have previous month scheduled events been closed down?

  Yes

  No

  N/A

Gym Hours

• Gym floor hours available:

Banking

• Is the banking being complete twice a week on a Monday and Thursday?

  Yes

  No

  N/A

• Are PDQ receipts being shred daily inline with PCI compliance?

  Yes

  No

  N/A

Corporates and Students

• Is the corporate/student id procedure in place?

  Yes

  No

  N/A

Payroll

• Was payroll submitted on time?

  Yes

  No

  N/A

• Are all overtime payments matching the rota?

  Yes

  No

  N/A

Health & Safety

Fire Safety

• Are all fire exits, stairs wells and corridors clear from obstruction and not used as storage?

  Yes

  No

  N/A

• Are all fire exits alarmed and armed?

  Yes

  No

  N/A

• Are all dedicated fire doors intact and kept closed, excluding those with an automatic door release mechanism?

  Yes

  No

  N/A

• Is the location of the assembly point displayed on all Fire Action Notices around the club and on the health and safety noticeboard?

  Yes

  No

  N/A

• Is the assembly point sign visible and in a good state of repair?

  Yes

  No

  N/A

• Is the external fire route in a good state of repair and is there adequate lighting (from lighting on the building or borrowed lighting)?

  Yes

  No

  N/A

• Are all fire extinguishers within their service date, in good visible condition with the tamper tag in place?

  Yes

  No

  N/A

• Are all fire extinguishers in their marked locations?

  Yes

  No

  N/A

• Is there adequate directional arrows on fire routes internally and externally?

  Yes

  No

  N/A

• Speak to one team member. Can they explain the evacuation procedure? Please state the name and position of the team member you speak to.

  Yes

  No

  N/A

• Is the receptionist able to explain the process of using the fire alarm in the event of an emergency and reset it?

  Yes

  No

  N/A

• Has the GM completed the generic fire risk assessment/fire safety checklist in the last 12 months?

  Yes

  No

  N/A

• If the formal fire risk assessment is older than 12 months, can the GM demonstrate that they have logged this with the Health and Safety Manager?

  Yes

  No

  N/A

COSHH

• If the cleaner is not stood inside the cleaners store room, is the door locked?

  Yes

  No

  N/A

• Is the cleaners store room tidy and all chemicals stored appropriately in closed, labelled bottles?

  Yes

  No

  N/A

• Is the Future health and safety folder accessible and are training records for cleaners in the club today available?

  Yes

  No

  N/A

• Are the COSHH data sheets and risk assessments available for any cleaning products staff have brought in (eg washing up liquid etc)?

  Yes

  No

  N/A

• Are there any unattended cleaning products/solutions on the gym floor/changing room? (If YES, ensure you move them to the cleaning store and log with cleaners)

  No

  Yes

General Health & Safety

• Is the health and safety folder available at reception?

  Yes

  No

  N/A

• Is the health and safety noticeboard in line with the current template with the Health and safety Law Poster; information of current first aiders; fire wardens with current names written on them?

  Yes

  No

  N/A

• Are the current Public Liability Insurance and Employers Liability Insurance certificates on display in club?

  Yes

  No

  N/A

• Is the health and safety file accessible on the front desk and all the paperwork stored in ordered manner?

  Yes

  No

  N/A

• Is the training matrix well populated ensuring all staff and Personal Trainers have completed a thorough health and safety induction which is signed and dated by personnel and the GM?

  Yes

  No

  N/A

• Has the General Manager completed a general risk assessment and addressed arising actions over the last 12 months?

  Yes

  No

  N/A

• Is there evidence of additional health and safety training (outside of the training matrix) recorded on the 'Standalone training record', filed with the training matrix?

  Yes

  No

  N/A

• Is there person specific risk assessments for young persons/new and expectant mothers current and stored in the personnel file?

  Yes

  No

  N/A

First Aid and Accident Reporting

• Are current EFAW certificates available for all Personal Trainers, Front of House staff, General Manager and Sales Manager?

  Yes

  No

  N/A

• Is the accident file kept in the General Manager's office, and copies of the investigation pack, accident book and checklist available at reception?

  Yes

  No

  N/A

• Check one day per month over each month of the last quarter, was the club opened and closed with at least one team member/PT with an EFAW qualification? Please list names and date of qualification.

  Yes

  No

  N/A

• Have all reported accidents been investigated and sent to accidents@ email address? (If NO address and forward promptly)

  Yes

  No

  N/A

Daily Health & Safety

• Check one week for each month of the last quarter, have pre flight checks/end of day checks been completed and all arising actions closed by General Manager?

  Yes

  No

  N/A

• Is the daily signing in and out sheet signed correctly, well managed and archived by the club?

  Yes

  No

  N/A

• Are the hourly gym checks; changing room checks and back of house checks being completed and do standards in club reflect those set in the associated SOP?

  Yes

  No

  N/A

Weekly Health & Safety

• Are fire alarm checks being completed weekly and logged?

  Yes

  No

  N/A

• Are emergency light checks being completed weekly and logged?

  Yes

  No

  N/A

• Are the infrequent flush checks being carried out?

  Yes

  No

  N/A

• Are gym equipment check sheets complete and signed off by the General Manager? Review one week for every month in the last quarter and list below dates checked.

  Yes

  No

  N/A

Monthly Health & Safety

• Are fire extinguisher checks being completed monthly and logged?

  Yes

  No

  N/A

• Are water temperature checks being completed monthly and logged?

  Yes

  No

  N/A

Bi-annual Health & Safety

• Is there a signed record that all employees, Personal Trainers and cleaners have been involved in an evacuation or a walk through evacuation in the last 6 months? (this may be an actual evacuation; as part of a drill or as a walk through)

  Yes

  No

  N/A

• Has a visual electrical inspection of all portable appliances been completed and logged in the last 6 months and have any failed items been removed/labelled out of order?

  Yes

  No

  N/A

Annual Health & Safety

• Has the fire equipment location log (for extinguishers, call points and emergency lighting) been completed within the last 12 months?

  Yes

  No

  N/A

Annual Servicing

• Has PAT testing been completed within the last 12 months and the service records available in the folder?

  Yes

  No

  N/A

• Has a fire fighting equipment service taken place within the last 12 months and the service records available in the folder?

  Yes

  No

  N/A

• Has a fire detection equipment service taken place within the last 12 months and the service records available in the folder?

  Yes

  No

  N/A

• Has an emergency lighting service taken place within the last 12 months and the service records available in the folder?

  Yes

  No

  N/A

• Has a lift service taken place within the last 12 months and the service records available in the folder?

  Yes

  No

  N/A

Marketing

Advertising, Promotions & Signage

• Are all promotions and advertisements current and displayed in snap frames or plastic frames?

  Yes

  No

  N/A

• Are recent campaigns in prominent positions?

  Yes

  No

  N/A

• Are all posters and club signage being used on brand and signed authorised by the marketing team?

  Yes

  No

  N/A

• Are enough posters and advertisements displayed to be impactful, without over saturating?

  Yes

  No

  N/A

• Are concessions adhering to company advertising and branding strategies?

  Yes

  No

  N/A

• Are all snap frames full?

  Yes

  No

  N/A

Notice Boards

• Are all club notice boards situated in the correct locations?

  Yes

  No

  N/A

• Is the club free from any adhoc notice boards/white boards?

  Yes

  No

  N/A

• Are notice boards impactful and clearly well managed and maintained by management?

  Yes

  No

  N/A

• Are notice boards full and impactful without being over saturated?

  Yes

  No

  N/A

Profit Protection

• Is CCTV functional and fit for purpose?

  Yes

  No

  N/A

• Please record CCTV password

• Are all cameras free from obstruction?

  Yes

  No

  N/A

• Does the front desk till balance at the time of audit?

  Yes

  No

  N/A

• Are there any discrepancies that cannot be accounted for?

  Yes

  No

  N/A

• Yes

  No

  N/A

Maintenance Procedures

• Can the general manager confidently explain the MSL FME call out process?

  Yes

  No

  N/A

• Is the MSL file accessible and kept neat and tidy?

  Yes

  No

  N/A

• Can the general manager confidently explain the gym equipment reporting process?

  Yes

  No

  N/A

Comments

• Completing Regional Business Manager Comments