Operations eval

Are cashiers engaging in customers, keeping the line moving?

Pre opening checklist done?

Spot check employee files. Do they have all paperwork? Signed off training? SZU certificate?

Did the opening manager do a morning walk through?

Are bathroom checks happening every half hour?

Quick inspections done? Quick and full inspections up to date?

Are all injuries report mtd complete?

Shadow a court monitor for 10 minutes. Are they enforcing the rules? Are they making the right calls?

Shadow party pro. Are things running smoothy? Is party room clean? Does the group look like their having fun?

Court monitors are rotating every 30 minutes?

Is age separation being enforced consistently?

Any negative body language (leaning, slouching, not engaged)

Did the guest receive audio or verbal safety speech before entering platform area?

Court Monitor engages with guests and creates a fun environment.( CM is observed talking, engaging, encouraging or otherwise positively interacting.CM is not observed with negative body language)

Are court monitors introducing themselves, and explaining court specific rules when the guest enters the court?

SMG is being utilized, evaluated, and action taken to improve Guest Experience(SMG reports are current,printed, and displayed with actionable notes).