Operations Self-Scoring Tool

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

The Customer Experience

• H1.1: CUSTOMERS ARE GREETED WITHIN 5 SECONDS

  Yes

  No

  N/A

• H1.2: FRIENDLY GREETING

  Yes

  No

  N/A

• H1.5: THE DIGITAL BUSINESS: MEASURING THE DELIVERY CUSTOMER EXPERIENCE

  Yes

  No

  N/A

• H2.2: FRIENDLY CLOSE WITH EYE CONTACT.

  Yes

  No

  N/A

• A1.3: ORDER IS REPEATED OR CONFIRMED ON OCB WITH TOTAL

  Yes

  No

  N/A

• A2.1: PAYMENT IS HANDLED CORRECTLY AND CONFIDENTLY

  Yes

  No

  N/A

• S1.1: DINE-IN AND/OR DRIVE-THRU TIME MEETS STANDARDS DURING SHOP (

  Yes

  No

  N/A

Customer Shop Review

• P1.1: FOOD MEETS APPEARANCE STANDARDS, LOOKS FULL, CORRECT WEIGHTS AND FINISHED THE RIGHT WAY (CORRECT WRAP, BAG, DRINK CUP, MARKED PROPERLY)

  Yes

  No

  N/A

• A4.2: CUSTOMER RECEIVES WHAT THEY ORDER

  Yes

  No

  N/A

• A4.3: CUSTOMERS GETS THE EXTRAS WITH THEIR ORDER

  Yes

  No

  N/A

Back of House Fundamentals

• CM4.5 KITCHEN SIGHTLINES/COUNTER CLEAN AND MAINTAINED

  Yes

  No

  N/A

• S2.1: EQUIPMENT READINESS

  Yes

  No

  N/A

• S2.2: DEPLOYMENT CHART POSTED AND FILLED OUT (TRED)

  Yes

  No

  N/A

• H3.1: TEAM IS IN CORRECT UNIFORM

  Yes

  No

  N/A

• P2.1: INGREDIENTS PROPERLY PREPPED & READY

  Yes

  No

  N/A

• P2.2: OIL IS CLEAN AND READY TO FRY

  Yes

  No

  N/A

• P2.4: PACKAGING STOCKED ON THE LINE

  Yes

  No

  N/A

• P3.1: KITCHEN UTENSILS ARE AVAILABLE AND USED

  Yes

  No

  N/A

• P3.6: INGREDIENTS STIRRED ON THE LINE

  Yes

  No

  N/A

• P5.1: PREP GUIDE IS COMPLETE AND FOLLOWED

  Yes

  No

  N/A

Technology Check

• CM5.2: KIOSK IS CLEAN & IN GOOD REPAIR *IF NOT AVAILABLE CHOOSE N/A

  Yes

  No

  N/A

• CM5.3: POS/KDS & CREDIT CARD TERMINAL ARE CLEAN & IN GOOD REPAIR

  Yes

  No

  N/A

Outside your Taco Bell

• CM1.1: PARKING LOT, DRIVE-THRU LANE, DUMPSTER PAD & SIDEWALKS, ARE CLEAN, FREE OF BUILD, AND IN GOOD CONDITION

  Yes

  No

  N/A

• CM1.2: LANDSCAPING IS CLEAN & IN GOOD REPAIR. *IF MALL OR IN-LINE UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM1.3: OUTSIDE SIGNAGE IS CLEAN & IN GOOD REPAIR *IF MALL UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM1.4: OUTSIDE OF BUILDING CLEAN & IN GOOD REPAIR *IF MALL UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM1.6: DRIVE-THRU WINDOW IS CLEAN & IN GOOD REPAIR *IF MALL OR IN-LINE UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM2.1: EXTERIOR MENUBOARD CLEAN, CORRECT PRICING & IN GOOD REPAIR *IF MALL OR IN-LINE UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM2.2: WINDOW SIGNAGE & OPEN HOURS POSTED *IF MALL UNIT CHOOSE N/A

  Yes

  No

  N/A

Inside your Taco Bell

• CM3.1: RESTROOM WALLS, FLOORS, FIXTURES ARE CLEAN, STOCKED AND IN GOOD REPAIR *IF MALL UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM4.1: CM4.1: DINING ROOM FURNITURE, WALLS, CEILINGS AND FLOORS CLEAN AND IN GOOD REPAIR. *IF MALL UNIT CHOOSE N/A

  Yes

  No

  N/A

• CM4.3: DINING ROOM DRINK STATION,CONDIMENT STATION CLEAN & IN GOOD REPAIR

  Yes

  No

  N/A

• CM5.1: INTERIOR MENUBOARD CLEAN AND IN GOOD REPAIR WITH CORRECT PRICING.

  Yes

  No

  N/A

Evaluation Watch Outs

• ARL INVOLVEMENT

  Yes

  No

  N/A

• PARKING A CAR DURING A VISIT

  Yes

  No

  N/A

• BRAND PROTECTION

  Yes

  No

  N/A

• BOX MEALS RECEIVED IN DESIGNATED BOX

  Yes

  No

  N/A

• VOC INTEGRITY

  Yes

  No

  N/A