Information
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Conducted on
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Site Name
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Duty Manager
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Senior Chef on duty
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Completed By
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Shift
- Breakfast
- Lunch
- Dinner
Arrival & Service
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Terrace/Outside/Car Park -On arrival was the outside clean, well presented, clear of weeds & rubbish.
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Was the planting well kept and in good condition?
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Was the correct A-Board insert displayed, menu boxes and displays clean. (Coppa pin for each corner)
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Were all outside tables set up correctly & clean?
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Were the awnings in good repair
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Host - Were you warmly acknowledged by a team member within 30seconds?
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If not how long did it take & add relevant comments
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Did the host/team member engage in conversation as you were led to your table?
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Did the server introduce themselves, make recommendations & communicate any missing items on the menu?
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Were you offered complementary still or sparkling water?
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Was your drinks & food order taken in good time & was your server knowledgeable? (Food order within 10mins of being sat)
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Did the team engage with you asking open ended questions when seating you at a suitable table?
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Were you offered nibbles/something for the table while you wait?
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Was your order repeated back to you?
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Were your drinks delivered in good time?
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Did your food all arrive in good time? (Starters within 10mins of ordering/if no starters mains within 20mins) with all items correct?
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Did the main course arrive within 15mins from your starters being cleared?
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Were you offered second drinks?
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Were you offered relevant condiments with your meal?
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Was the right MEP in place - spoon with pasta, steak knife for steaks & pizza etc
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Was your table kept clean and tidy with empty glasses & any empty/dirty plates cleared in good time?
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CHECKING BACK - Did your server check back within 3mins- asking open ended questions about specific dishes? What
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If there were issues with your food or drink please note here including information about how this was handled - offered replacement dish/replaced in good time?
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Was the main course cleared within 5mins?
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Were clean dessert menus presented & was a dessert recommended?
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Were you offered hot drinks?
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Was relevant MEP placed
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Were your desserts & hot drinks delivered within 10mins & to spec
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Presentation - was the venue showcased to brand standards, lighting, music at the right level & was it spotlessly clean & well maintained?
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Was your server present in their section throughout your experience?
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Add any further general comments
Food & Drink Quality
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DRINKS - what did you drink, was the drink(s) presented correctly & to spec etc
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STARTERS - What did you eat, was it to spec, comments relating to taste etc
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MAINS/SIDES - What did you eat, comments relating to spec, presentation, taste etc.
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DESSERT - What did you eat, was it to spec, right presentation & taste?
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HOT DRINKS - were they to spec, right temperature etc
Management
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Was a manager visible during your visit, hands on, directing service, supporting & coaching the team?
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General comments on how the shift was managed
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TOILETS - Were the toilets adequately maintained & checked
Great Goodbye
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Did you receive the bill within 1 min of requesting?
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Was the bill accurate?
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Did you receive a genuine warm goodbye?
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Did any team member stand out ADDing to your experience
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Please name the team member
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As you were leaving, did the rest of the team on duty thank you for visiting, say goodbye etc?
Additional comments/conclusion
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Add any additional comments
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Add any additional images
