Outback Steakhouse West Michigan

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

Fully Staffed, Fully Prepared (People First)

• Fully Staffed for budgeted Sales. (FOH/BOH)<br>

  Yes

  No

  N/A

• In and Out Times

  Yes

  No

  N/A

• Certified Trainer Board with Certified Trainers for all positions?

  Yes

  No

  N/A

• Date of Last Trainer Certification?

  Yes

  No

  N/A

• Training Materials up to date?

  Yes

  No

  N/A

• A Teach back has been conducted for the last operations or LTO Meeting?

  Yes

  No

  N/A

• Metaphorical Map Workshop ( Last Date)?

  Yes

  No

  N/A

• People: Staffed and Ready for Future! Plan for Future.

  Yes

  No

  N/A

Operational Excellance

• Slip Resistant Shoes?

  Yes

  No

  N/A

• Polishing Gloves?

  Yes

  No

  N/A

• Cutting Glove?

  Yes

  No

  N/A

• Back Door Security?

  Yes

  No

  N/A

• Office Door Locked?

  Yes

  No

  N/A

• Panic Alarms in use? Managers/Keys/TA:

  Yes

  No

  N/A

• Security Camera and "Video in Use" Sticker present?

  Yes

  No

  N/A

• Accuracy of Order.

  Yes

  No

  N/A

• Hospitality?

  Yes

  No

  N/A

• FOH Manager Present in Dining room/100 % Table Visits?

  Yes

  No

  N/A

• Health Inspection Ready! (Internal Health Inspections)

  Yes

  No

  N/A

• Training Observations during shift! (If Applicable)

  Yes

  No

  N/A

• Parking Lot Lights 100 Percent on at Dusk?

  Yes

  No

  N/A

Spirit and "Outback Attitude"

• Outbackers Attitudes, Morale, Team Work are Excellent!

  Yes

  No

  N/A

• Manager conducted a engaging Alley Rally/Outbacker Checkins/Outs!

  Yes

  No

  N/A

• Management and Staff represent Outback Brand in Image and Attire.

  Yes

  No

  N/A

• Fun and Hospitality are Apparent.

  Yes

  No

  N/A

• Additional Notes!

  Yes

  No

  N/A

Pace

• Daily Intense Window Management by Salaried Manager Only!

  Yes

  No

  N/A

• Proper supply levels?

  Yes

  No

  N/A

• Adherence to Timing Standards by Management Team & Staff?

  Yes

  No

  N/A

• Management Team and Staff work with a sense of urgency!

  Yes

  No

  N/A

• Additional Notes!

  Yes

  No

  N/A

Fiscal Responsibility

• Liquor , Beer and Wine Controls in Place?

  Yes

  No

  N/A

• Food Cost Controls in place being used. (Par Levels/P-Mix/Waste Sheets/Oil Tracking/labeling & Dating. Cooler/Dry Storage/Freezer organization 100 percent.

  Yes

  No

  N/A

• Table Tracker -Seating efficiency?

  Yes

  No

  N/A

• Sales Building -Salesmanship/Contests/ First Approach?

  Yes

  No

  N/A

• Waste, Energy, Supplies? (Organized, Focused, person in charge of each)

  Yes

  No

  N/A

• Target PNL Up to Date? (Managers, Keys, Staff know Daily Goals)

  Yes

  No

  N/A

• BOH Schedules written w/No OT! (Ten Hours under Optimum)

  Yes

  No

  N/A

Immaculate!!!!

• Parking Lot in Good Condition/Striped/Clean! (No Garbage or Cigarettes)

  Yes

  No

  N/A

• Outback Neon and Sign Completely Lit? Exterior building lights 100%

  Yes

  No

  N/A

• Dumpster Area Clean and Well Maintained?

  Yes

  No

  N/A

• Beautiful Landscaping?

  Yes

  No

  N/A

• Building Exterior Clean and Freshly Painted?

  Yes

  No

  N/A

• Takeaway Entrance Attractive?

  Yes

  No

  N/A

• Front Entrance doors /Threshold in "Like New" Condition?

  Yes

  No

  N/A

• Patio is inviting and Neat/Furniture Clean?

  Yes

  No

  N/A

• No Grease Stains in Front/Back/TA Entrances?

  Yes

  No

  N/A

• Host Stand Clean And Organized (No Clutter)

  Yes

  No

  N/A

• Takeaway Area Clean and Organized No Clutter/Card board! (Communication Board Updated)

  Yes

  No

  N/A

• Bar Area Cleaned and Organized! No Bar Smell, current Bar Line Check being used. Labeling 100%

  Yes

  No

  N/A

• Bathrooms cleaned and Stocked(Checked Every Fifteen Minutes)?

  Yes

  No

  N/A

• Alley cleaned and Organized! (Updated Training)

  Yes

  No

  N/A

• Walk In Cooler: Clean and Organized labeling 100 %

  Yes

  No

  N/A

• Dry Storage:Clean and Organized w/ Labeling 100%

  Yes

  No

  N/A

• Cooks Line: Clean and Organized W/Labeling 100% and All product Iced or at Temp!

  Yes

  No

  N/A

• Prime Rib Tracking 100%

  Yes

  No

  N/A

• Prep Area/Mop Sink Clean and Organized!

  Yes

  No

  N/A

• Dish Machine Clean and Organized. Dish Machine at Temp. No Clutter or Items on Top of Dish.

  Yes

  No

  N/A

• Employee Bathrooms: Clean and Organized with no Storage in them.(Stocked and working)

  Yes

  No

  N/A

• Office: Clean, Organized and Secure.

  Yes

  No

  N/A

Rich's Six Things To Focus ON!

• Internal Health Inspections (Each Manager does one a week)

  Yes

  No

  N/A

• Line Check! (Using Corporate Book)

  Yes

  No

  N/A

• Bar Line Check! (Using Corporate Book)

  Yes

  No

  N/A

• Outbacker Check-ins!

  Yes

  No

  N/A

• Alley Rally:Exciting/Fun and focusing on three behaviors!

  Yes

  No

  N/A

• Weekly Directionals! (Using Directional Format)

  Yes

  No

  N/A