Outlet Engagement Visit - QLD

• OUTLET

• Conducted on

  Date

• Conducted by

• Location
  Address

• Postal Manager

PREPARATION

• Retail Rewards

• Retail Profitability

• KPI Report

• Outlet Excellence

• Security Compliance Report

• Add media

  Media

• Armaguard Review - CMP

• Add media

  Media

Appearance

• Floorplan

  Compliant

  Non-Compliant

• Add media

  Media

• Front Door Signage

  Compliant

  Non-Compliant

• Add media

  Media

• Floor Furniture

  Compliant

  Non-Compliant

• Add media

  Media

• Cleanliness - Back of House

  Compliant

  Non-Compliant

• Add media

  Media

• Cleanliness - Front of House

  Compliant

  Non-Compliant

• Add media

  Media

• Catalogue Availability

  Compliant

  Non-Compliant

• Add media

  Media

Merchandising

• Promotional Planner

  Compliant

  Non-Compliant

• Revenue Generation

  Yes

  No

  N/A

• Hero/Super Hero Product

  Yes

  No

  N/A

• Point of Sale

  Compliant

  Non-Compliant

• Effective Product Location

  Yes

  No

  N/A

• Add media

  Media

• Ticketing/Pricing

  Yes

  No

  N/A

• Blades

  Yes

  No

  N/A

• Add media

  Media

QUALITY

• SST - Target 45%

  Meets Target

  Does not meet target

  N/A

• Stamp Vending Machine

  Yes

  No

  N/A

• Add media

  Media

• Scales - tested and paperwork on hand

  Yes

  No

  N/A

• EIS

  Yes

  No

  N/A

• Add media

  Media

• iMAC

  Yes

  No

  N/A

• Add media

  Media

• FIC

  Compliant

  Non-Compliant

• Common Counter

  Yes

  No

  N/A

• Security Standards

  Compliant

  Non-Compliant

• TLCC in use

  Yes

  No

  N/A

• Safe Appropriate

  Yes

  No

  N/A

FACILITY MANAGEMENT

• BUILDING - Owned/Leased

• Co-Located

• Cushman Wakefield ongoing issues

OUR PEOPLE

• OPSS

  Yes

  No

  N/A

• Attendance

  Meets Target

  Does not meet target

  N/A

• Additional Training Needs

STRATEGY

• Financials

• WFM

CUSTOMER

• NPS

• Customer Complaints

POST OFFICE BOXES

• Appearance

  Compliant

  Non-Compliant

• Add media

  Media

• Service Standard

  Meets Target

  Does not meet target

  N/A

PARCEL STORAGE

• Is Parcel storage sufficient?

  Yes

  No

  N/A

• Add media

  Media

SAFETY

• Safety Board

  Yes

  No

  N/A

• Add media

  Media

• Safety Circle

  Yes

  No

  N/A

• Safety Advocate

  Yes

  No

  N/A

• SOFP's

  Yes

  No

  N/A

• Risks

  Safe

  At Risk

  N/A

• Add media

  Media

• Incidents

  Yes

  No

  N/A

• Safety Time Discussion

  Yes

  No

  N/A

• Innovations

  Yes

  No

  N/A

• Add media

  Media

RETAIL REWARDS

• Key Sales Focus

  Meets Target

  Does not meet target

  N/A

• Sales & Service

  Meets Target

  Does not meet target

  N/A

• Basket Size

  Meets Target

  Does not meet target

  N/A

• Service Improvement

  Meets Target

  Does not meet target

  N/A

• Passports 98%

  Meets Target

  Does not meet target

  N/A

• Parcel Collection 98.5%

  Meets Target

  Does not meet target

  N/A

• Streaming

  Yes

  No

  N/A

• Focus for Improvement

PHOTOS

• Exterior

  Yes

  No

  N/A

• SPB

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

General Discussion

• Postal Manager

  Sign

• Area/Network Manager

  Sign