Outlet Engagement Visit - QLD

• OUTLET

• Conducted on

  Date

• Conducted by

• Location
  Address

• Postal Manager

RETAIL REWARDS

• Is the outlet on target? Record current points.

  Yes

  No

• List one focus area and agreed actions

  Select Key Sales Focus Sales & Service Service Improvement Data Compliance Parcel Collections

  • Key Sales Focus
  • Sales & Service
  • Service Improvement
  • Data Compliance
  • Parcel Collections

• Discuss Small Business Opportunites

• Discuss Adding Value Ideas

  Yes

  No

  N/A

• Take a photo of the Retail Rewards Board

• Add media

  Media

• Follow up items

  Off

  On

RETAIL PROFITABILITY

• Discuss current report with Manager

• Highlight any areas of concern

  Select Profit/Loss ROR Expenditure Accommodation FTEs Customer Count POB Occupancy

  • Profit/Loss
  • ROR
  • Expenditure
  • Accommodation
  • FTEs
  • Customer Count
  • POB Occupancy

FRONT OF HOUSE

• Is the front door signage in place and up to date?

  Yes

  No

• Is the shop clean?

  Yes

  No

• Is all floor furniture, fixtures and fittings in good order and free from damage?

  Yes

  No

MERCHANDISING

• Is the outlet to floor plan?

  Yes

  No

• Are shelf tickets being used instead of price guns?

  Yes

  No

• Are displays eye catching and effective?

  Yes

  No

• Are the measurements being maintained to ensure DDA compliance?

  Yes

  No

• Are the top of 4 ways clear to ensure line of sight is maintained?

  Yes

  No

• Check two planograms for compliance

• Are all staff involved in the rev gen activities

  Yes

  No

• Is the SST in use and a concierge active?

  Yes

  No

  N/A

• Is the Stamp Vending Machine in good order and stocked?

  Yes

  No

  N/A

• Are the tablets being utilised on the floor and counter?

  Yes

  No

• Follow up items

  Off

  On

BACK OF HOUSE

• Is the office clean and tidy?

  Yes

  No

• Add media

  Media

• Is parcel storage sufficient and are all parcels stored safely?

  Yes

  No

• Add media

  Media

• Is space for storing stock sufficient and is it being stored safely?

  Yes

  No

• Add media

  Media

• Are there any ongoing property issues?

  Yes

  No

• Add media

  Media

SECURITY

• Have alarm and cypher codes been been changed with staff changes?

  Yes

  No

• Are TLCC’s in good condition and in use?

  Yes

  No

• Is the safe appropriate for its holdings?

  Yes

  No

FINANCIAL CONTROL

• Are discrepancies being managed and kept to a minimum?

  Yes

  No

• Are FIC’s being completed and up to date?

  Yes

  No

• Have scales been tested and is the paperwork on hand?

  Yes

  No