OWNDAYS Optometrist Oral Examination

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• Prepared by

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Section A: Customer Service Protocol (20 points)

• What are the complete steps for First Approach at OWNDAYS? Include the timing and key phrases.

  Yes

  No

  N/A

• Demonstrate and explain the proper way to hold and present frames to customers. What are the OWNDAYS standards for frame presentation?

  Yes

  No

  N/A

• A customer walks in wearing contact lenses and wants an eye test. What is the complete procedure you should follow?

  Yes

  No

  N/A

• What are the 5 procedures of handover and fitting? Demonstrate how you would perform each step.

  Yes

  No

  N/A

• Product Knowledge

  Yes

  No

  N/A

• 6. Compare and contrast Air Ultem and Memory Metal frames. Include properties, benefits, and suitable customers for each.

  Yes

  No

  N/A

• 7. List all frame materials available at OWNDAYS and explain their characteristics and benefits.

  Yes

  No

  N/A

• 10. List all lens processing times for different lens types and explain why they vary.

  Yes

  No

  N/A

• 8. Explain the complete OWNDAYS warranty system, including all timeframes and conditions.

  Yes

  No

  N/A

• 9. What are the benefits of the OWNDAYS membership program? Include points system and special privileges.

  Yes

  No

  N/A

• 5. Explain the complete payment process from start to finish, including all points that must be confirmed with the customer.

  Yes

  No

  N/A

• Section C: Service Scenarios (15 points)

  Yes

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  N/A

• 11. (3 points) A customer returns with broken frames within the warranty period. Explain the complete handling procedure.

  Yes

  No

  N/A

• 12. (3 points) Explain the lens replacement service process, including all checks and customer agreements required.

  Yes

  No

  N/A

• 13. (3 points) A customer is having difficulty adapting to progressive lenses after one week. What is your response and solution?

  Yes

  No

  N/A

• 14. (3 points) How do you handle a situation where a customer's frame is out of stock but they want to purchase it?

  Yes

  No

  N/A

• 15. (3 points) A customer complains about lens thickness after receiving their glasses. How do you handle this situation?

  Yes

  No

  N/A

• Eye Anatomy and Vision

  Yes

  No

  N/A

• Describe the complete structure of the eyeball and the function of each major component.

  Yes

  No

  N/A

• Explain all refractive errors in detail, including causes, symptoms, and corrections.

  Yes

  No

  N/A

• What is astigmatism? Include types, causes, correction methods, and how to explain it to customers.

  Yes

  No

  N/A

• Explain presbyopia, including its development, symptoms, and all available correction options at OWNDAYS.

  Yes

  No

  N/A

• Describe the complete path of light through the eye and how vision occurs.

  Yes

  No

  N/A

• Lens Technology and Products (15 points)

  Yes

  No

  N/A

• Compare all available lens indices (1.60, 1.67, 1.74), including benefits, limitations, and suitable prescriptions.

  Yes

  No

  N/A

• Explain all OWNDAYS lens coatings and their benefits (Multi-coating, Hard coating, UV protection).

  Yes

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  N/A

• Describe all blue light protection options available at OWNDAYS, including their differences and benefits.

  Yes

  No

  N/A

• Compare different types of sunlight protection lenses (Polarized, Photochromic, Tinted).

  Yes

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  N/A

• Explain progressive lens designs available at OWNDAYS, including adaptation considerations.

  Yes

  No

  N/A

Section C: Technical Measurements and Adjustments (15 points)

• 26. Explain how to measure and verify PD (Pupillary Distance), including monocular and binocular measurements.

  Yes

  No

  N/A

• 27. Demonstrate how to read a complete prescription, including sphere, cylinder, axis, and add power.

  Pass

  Fail

  N/A

• 28. List and explain all factors affecting lens thickness and how to minimize it.

  Yes

  No

  N/A

• 29. Explain the complete 3+3 steps frame adjustment process and when to use each adjustment.

  Pass

  Fail

  N/A

• 30. Demonstrate how to use the lens thickness chart and explain its importance in customer consultation.

  Yes

  No

  N/A