Pajo's Fish & Chips Mystery Shopper Audit
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Site conducted
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Conducted on
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Prepared by
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Describe the weather at the time of your visit
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Have you dined at Pajo's prior to your visit?
Arrival Experience
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(Upon arrival) Please indicate whether the following statements are true:
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I can easily locate the restaurant and order window
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Did a team member or cashier greet you?
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Ask how he/she could help you?
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Direct you to where you needed to go?
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Is the team member friendly?
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Is the team member wearing a name badge and a Pajo's uniform?
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Please indicate whether the following statements are true about your interaction with the resource staff member:
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He/she gave me an overview of available menu when asked?
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Cashier offered current seasonal menu?
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Was there an upsell?
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He/she followed up and asked if I had questions?
Rate the Team Member/s
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Please rate the resource staff member on the following service attributes:
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Attentiveness
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Availability
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Courteousness
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Friendliness
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Helpfulness
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Level of knowledge
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Professional appearance
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Professional behavior
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How well he/she made me feel comfortable?
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How well he/she explained things in a clear manner?
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How well he/she treated me with respect?
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How well was the question was answered?
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After spending time in the restaurant, upon ordering and receiving your order, please indicate how satisfied or dissatisfied you were with the following service aspects:
Ordering your food
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Staff's knowledge about Pajo's menu
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Please elaborate
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Staff's knowledge about pricing
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Please elaborate
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Order was taken promptly
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Please elaborate
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How was the overall order taking experience?
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Was the menu board easy to understand?
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Please elaborate
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What could be done better in your food ordering experience?
Receiving Your Food Order
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What did you order? Please take a picture of your receipt
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Please take a picture of your meal
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Were you given a "How did we do and reheating instruction" survey flier?
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Were you able to hear your order number clearly when called?
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Were you able to ask for more condiments or help yourself to the condiments?
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Please elaborate
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What were your initial thoughts when receiving your order?
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Please elaborate
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Please elaborate
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How long did it take to make your order from ordering to pick up?
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What could be done better in your food receiving experience?
Eating Your Food Order
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Are you aware or made aware of Pajo's bottomless fries and pop offer by the menu board or by interacting with our team members?
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Were you given napkins, condiments, and necessary cutleries upon receiving your order?
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What was lacking?
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Was your order served on Pajo's custom holed tray?
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How was your fish?
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Please elaborate
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Please elaborate
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How was your chip (Fried potatoes)?
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Please elaborate
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Please elaborate
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How was the rest of your meal?
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Please elaborate
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Please elaborate
Environment
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Please rate the restaurant on the following:
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Restaurant's cleanliness
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Please elaborate
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Welcoming environment - flowers, decorations, general feel of the team in and out of the premise
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Please elaborate
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How well the self-serve drink and condiment station are organized (Tidiness)
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Please elaborate
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Were there external factors that you noticed such as smoke, noise, wind, crowd, extreme weather, etc on your visit?
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Please elaborate
Overall Impression
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What was your overall impression of the restaurant?
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What specifically was done well or impressed you? (Please list specific examples.)
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What could be considered opportunities for improvement? (Please list specific examples.)
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Do you have anything else you'd like to add, including any clarifications of previous responses?
Completion
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Full Name and Signature of Respondent