1. Location

  • Area audited?

2. Colleague Behaviours

  • Compliant with Pristine manual handling techniques?

  • PPE compliant?

  • Are working practices safe?

3. Environment

  • Lights
    (Are lights and fittings in good working order and functioning properly?)

  • Hard Fittings
    Are all hard fittings (conditions of walls, stairs, steps, handrails) safe and in good repair?

  • Are working practices being adhered too?

  • Are all floor areas/work areas clear of FOD, eg rubbish?

  • Are evacuation routes clear?

  • Are First Aid supplies available?

  • Are Fire extinguishers serviceable?

  • Is drinking water available?

  • Are walkways clear i.e. FOD?

4. Processes

4.1 Problem Bag Lane

  • Problem Bag Lanes:
    Check all IT/IM equipment, PC's Monitors, Scanners and system links are fully operational?

  • Name of Team Member being supported:

  • Start Time:

  • Check all systems that are required are logged in:
    - Merlin Lite?
    - BABS?
    - BRISK?
    - FLY?
    - Manual Coding (HBS)?
    - Vibes?

  • Visual Check Bag: for any old tags (multi tags) if there is any have them removed?

  • Un-resolved bag - link to original flight in BHS system. If a bag has No BSM link to VI dummy flight. Un-resolved bags to be called out periodically to re-investigate.

  • Tag Less Bag: Visually check bag for any identification. If any ID found on the bag use all the available systems to determine owner and ID tag number.
    If able to ID unique passenger reprint tag and attach to bag.
    If unable to define unique passenger and bag is still live, link to flight and gate comment for passenger to ID bag.
    If bag has missed re- flight as per training.
    If no ID found on bag send to Customs Hall.

  • Crew Bags: is process being followed?

  • Lv4 Bags: roll up the original tag.
    - Delete the original tag from DCS,
    - Enter the limited release tag into DCS,
    - Place a comment ( not gate comment) under the passengers name in DCS as follows: 1C/**TAG NO BA123456 CHANGED AT LHR DUE TO SYSTEM ISSUES***NEW TAG BA876543***.

  • Arrange to show Team member the Lane Report: to see number of bags processed.

4.2 Problem Bag Office

  • Check all IT/IM equipment, PC, Monitors, Phone and system links are fully operational.

  • Name of Team Member being supported:

  • Start Time :

  • Check all systems that are required are logged in:
    - Merlin Lite?
    - BABS?
    - Transview?
    - ULTRA ( BRS)?
    - BRISK?
    - FLY?
    - Manual Coding / SMPBA?
    - VIBES?

  • Ensure Best Practice is adhered too:

  • Phone logged in?
    (Phone etiquette)

  • Is Transview being monitored?
    - ask Team Member to sign in and talk through process?

  • SMPBA: any bags processed must be recorded on the OC-BA or BA- BA remote UTL sheet for audit purposes.
    - Check UTL sheets - Tag number
    - No BSM (bags with no names to be sent to the lanes)

  • FLY MayFly: Both inbound and outbound flights being Checked?

  • Outbound UTL?
    - record bags processed on UTL sheets.

  • Any phone calls to Head of stand?

  • ASCEND: Ask Team Member to sign into ASCEND to check for outstanding lessons?

4.3 Reconciliation Support Office:

  • Check all IT/ IM equipment, PC, Monitors and system links are fully operational.

  • Name of Team Member being supported:

  • Start Time:

  • Check all systems that are required are logged in:
    - Merlin Lite?
    - BABS?
    - TRAKA?
    - TRANSVIEW?
    - BRISK?
    - Manual Coding (SMPBA)?
    - VIBES?
    - ULTRA BRS?

    -

  • Phone Logged In? (Phone etiquette)

  • Checks?
    - Crew Bags?
    - Windsor Suite?
    - Scanner Sheet?
    - ULTRA Red Bags. (Call TRM/ Baggage C/L at -45 to inform them of red bags?
    - Run TRAKA Report

  • Notes:

4.4 South Beach Offload:

  • Check all IT/IM equipment, PC, Monitor, Scanner and system links are fully operational.

  • Name of Team Member being Supported:

  • Start Time

  • Checks all systems that are required are logged in:
    - Merlin Lite?
    - BABS?
    - BRISK?
    - FLY?

  • Checks:
    - Staff Member to investigate and action any items that are presented to them?
    - Are missed bags being reflighted for the next available flight?
    - Is Staff Member communicating with his baggage colleagues?

6. Managers Sign Off

  • Add signature

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