Pepper Lunch Store Visit Report 2024

• Store

• Prepared by

• Location
  Address

Accountabilities

• Store Area

• Company Name

• Date Opened

• Hotplates

• Wooden Base

• Coaster Pager

People

• Group Manager

• Store Manager

• Captain

• Captain 2

• Captain 3

• Staffs

• Total Manpower

Equipments

• Pendings 1

• Pendings 2

• Pendings 3

• Restaurants outside appearance

  Yes

  No

  N/A

• Signage /Sign board /Glass /Automatic door /Point of Sales

  Yes

  No

  N/A

• Lightning outside and Inside

  Yes

  No

  N/A

• Menu board is bright and clean

  Yes

  No

  N/A

Service Area

• Seats and tables are maintained clean and safe

  Yes

  No

  N/A

• Baby chairs are clean and sanitized

  Yes

  No

  N/A

• Side station are properly organized (e.g water drum filled up with chilled water)

  Yes

  No

  N/A

• Utensils are clean and dry (Enough to cater for customer)

  Yes

  No

  N/A

• Table cloths are clean and presentable(color coded)

  Yes

  No

  N/A

• Sauces on table stocked up, clean and functional

  Yes

  No

  N/A

• Questionaires are well stocked and pencils are sharpened

  Yes

  No

  N/A

• Number tags are clean and presentable (no breakage)

  Yes

  No

  N/A

• Restaurant ambience /Air con temperature

  Yes

  No

  N/A

Cashier Area

• Cashier table top POP is clean and Presentable (e.g cashier stand etc)

  Yes

  No

  N/A

• Ice cream machine filter well maintained and wash routinely

  Yes

  No

  N/A

• Drink dispensers (free from syrup stain)

  Yes

  No

  N/A

• Drink mixers (break -cycle every run)

  Yes

  No

  N/A

• Front counter is clean and organized

  Yes

  No

  N/A

• Chiller temperature at 4 degree and filter well maintained

  Yes

  No

  N/A

• Dish up area are clean and organized (Illumination 400 lux)

  Yes

  No

  N/A

Kitchen Area

• Roofs ,floors, walls, ducts, windows etc and drains are clean without fungus

  Yes

  No

  N/A

• No food products on the floor ,stocks are all 6 inches above ground

  Yes

  No

  N/A

• Food Storage area clean dry and tidy at all time and not overstock

  Yes

  No

  N/A

• All products labeled with received date to ensure good rotation(FiFo)

  Yes

  No

  N/A

• Back door clean and well maintained closed at all time

  Yes

  No

  N/A

• Kitchen are organized (Illumination 400 lux,thermometer provided)

  Yes

  No

  N/A

Kitchen Equipment

• Electricooker and sensor clean and functional

  Yes

  No

  N/A

• Rice robot (Check details cleanliness)

  Yes

  No

  N/A

• Chiller temperature at 4 def and filter well maintained

  Yes

  No

  N/A

• Exhaust filter internal and external cleanliness

  Yes

  No

  N/A

• Refrigerator and Ice machine are clean and organized

  Yes

  No

  N/A

• Kitchen Area Equipment check cleanor usable(chopping board ,knife, brush)

  Yes

  No

  N/A

• Hotplate maintenance (no visible carbon on the hotplate)

  Yes

  No

  N/A

• Sink area clean (counter and kitchen)

  Yes

  No

  N/A

Service Area

• Staff are happy and enjoy working

  Yes

  No

  N/A

• Hospitality words 4 steps practice loud with bow)

  Yes

  No

  N/A

• Provide Hospitality service assist customer needs

  Yes

  No

  N/A

• Captains and Managers are seen giving directions to staffs

  Yes

  No

  N/A

• Able to explain how to cook dishes correctly

  Yes

  No

  N/A

• Communicate with customer (Engage small talk)

  Yes

  No

  N/A

• Pay attention to children

  Yes

  No

  N/A

Kitchen Area

• Fast speed and nice presentation of dish

  Yes

  No

  N/A

• To serve dishes within 5 minutes

  Yes

  No

  N/A

Quality

• Grinding of pepper every morning (Check for color and aroma)

  Yes

  No

  N/A

• Garlic sauce are properly filled (checked for sediment at the bottom)

  Yes

  No

  N/A

Dish up Area

• Rice filled according to amount with nice presentation

  Yes

  No

  N/A

• Soup are serve hot

  Yes

  No

  N/A

• QA check on dishes for visual presentation before serving out dishes

  Yes

  No

  N/A

Kitchen Area

• Cook according to OPS manual

  Yes

  No

  N/A

• Cook rice according (Including quantity and quality)

  Yes

  No

  N/A

• Rice checked and tasted

  Yes

  No

  N/A

• Follow First in First Out process

  Yes

  No

  N/A

• Defrosting and prep procedure is done accordingly and hygienically

  Yes

  No

  N/A

• Stocked level (Amount of stock is correct VS to sales and quality is fine)

  Yes

  No

  N/A

Training

• Appropriate staff strengt

  Yes

  No

  N/A

• Hire enough staff to meet sales needs

  Yes

  No

  N/A

• Manage shift well with 3 'C (Communicate ,Cooperation and Coordination)

  Yes

  No

  N/A

• Part times are trained

  Yes

  No

  N/A

• Evaluate part timers appropriately

  Yes

  No

  N/A

• Staff person know their station role (team work)

  Yes

  No

  N/A

• Practice tidiness and organized as you go

  Yes

  No

  N/A

Management

• No loitering around restaurant without proper uniform

  Yes

  No

  N/A

• Hold a meeting once a month and share necessary information with staff

  Yes

  No

  N/A

• Inform staff today sales target and objective to achieve

  Yes

  No

  N/A

• Update Communication board information for staff to know

  Yes

  No

  N/A

• Plan staff schedule and manage labour % well

  Yes

  No

  N/A

• Follow up on housekeeping task schedule and show the results

  Yes

  No

  N/A

• Projection chart updated (including sales forecast)

  Yes

  No

  N/A

• Generate lively atmosphere by manager

  Yes

  No

  N/A

Audit Check

• Bank in Slip tally with amount( to bank in more than 3 days)

  Yes

  No

  N/A

• Excess money and safe box check

  Yes

  No

  N/A

• M.C late arrival and no show tracking

  Yes

  No

  N/A

Hygiene

• Staff are all healthy

  Yes

  No

  N/A

• Wear uniform according to staff manual clean and ironed clothes at all time

  Yes

  No

  N/A

• Follow the hand washing procedure and practice

  Yes

  No

  N/A

Safety

• No usage of product which is not allowed by FPS

  Yes

  No

  N/A

• No harmful insects

  Yes

  No

  N/A

Random Product Check

• Beef thinly slice

• Chicken Steak

• Salmon Steak

• Salmon Slice

• Pepper Margarine

• Sweet Corn

• Black Pepper

• Brown Sauce

• Pepper Steak

• Cube Roll

• Shrimp

• Mozarella Cheese

• White sauce

• Curry Powder