Perfect Room Checklist - Superior & Deluxe

• Audit Title - Please type the room number of the room you are checking

• Room No.
  Address

• Conducted on

  Date

• Conducted by

• Document No.

• Thank you for conducting this room check. Each check should not exceed 10 minutes. Please carry out the check with the utmost attention to detail and care as it will have a direct impact on the guest experience.

ENTRANCE

• Room number visible and not damaged

  Yes

  No

  N/A

• Door, door frames and door latch in good condition

  Yes

  No

  N/A

• Door Bell & DND light are working

  Yes

  No

  N/A

• Peephole and fire escape plan in good order

  Yes

  No

  N/A

• Is the message box clean and in good condition? Does the door close flush with the wall?

  Yes

  No

  N/A

• Entrance walls, wooden floor and ceiling in good condition

  Yes

  No

  N/A

• Switch on room lights and check that all lights are working properly

  Yes

  No

  N/A

CLOSET & LUGGAGE

• Closet door surfaces and luggage bench area in good condition, drawers empty

  Yes

  No

  N/A

• Closet doors work properly & hinges are in good condition

  Yes

  No

  N/A

• Safe door is open, instructions visible and safe is in working condition

  Yes

  No

  N/A

• Lights in the closet are working properly

  Yes

  No

  N/A

• Tick if you are inspecting a deluxe room on the 16th Floor

• Small closet contains 6 big hangers, 6 small hangers and 1 umbrella - neatly arranged

  Yes

  No

  N/A

• Closet sample

  

• Large closet contains the following items neatly arranged:<br>1 x cloth brush<br>1 x shoe horn<br>1 x shoe cloth<br>1 x plastic bag<br>4 x velvet hangers<br>3 x pants hangers<br>6 x big hangers<br>1 x dry cleaning bag, 1 x laundry bag, 1 pressing bag<br>3 x laundry / dry cleaning order sheets (with pre-filled room number)<br>1 x emergency torch (in working condition)<br>2 x pair of slippers

  Yes

  No

  N/A

• 

• Small closet contains 6 satin hangers

  Yes

  No

  N/A

• Large closet contains the following items neatly arranged:<br>1 x cloth brush<br>1 x shoe horn<br>1 x shoe cloth<br>1 x plastic bag<br>4 x satin hangers<br>6 x pants hangers<br>6 x big hangers<br>1 x dry cleaning bag, 1 x laundry bag, 1 pressing bag<br>3 x laundry / dry cleaning order sheets (with pre-filled room number)<br>1 x emergency torch (in working condition)<br>2 x pair of slippers

  Yes

  No

  N/A

MINIBAR & TV CABINET

• Are the cabinet and drawers clean and neat?

  Yes

  No

  N/A

• Is the cabinet free of damages? Do drawers and cabinet doors open & close properly?

  Yes

  No

  N/A

• Switch on the TV. Is the remote control working and does the TV switch on?

  Yes

  No

  N/A

• Is the minibar fridge cooling and are all items stocked in proper order?

  Yes

  No

  N/A

• 

• 

• Are all items within its expiry period?

  Yes

  No

  N/A

• Is the kettle clean and the tea box complete?

  Yes

  No

  N/A

• Is glassware complete and are glasses clean and free of water stains?

  Yes

  No

  N/A

• Are magazines and books neatly placed in the magazine rack next to the TV cabinet? Are the magazines up to date?

  Yes

  No

  N/A

WRITING TABLE

• Is a notepad with pen neatly arranged on the desk in front of the telephone?

  Yes

  No

  N/A

• Is the compendium complete?

  Yes

  No

  N/A

• 

• Is the 'Oriental Times' neatly folded and the monthly guest letter placed on the compendium and are both up to date?

  Yes

  No

  N/A

• Is the MOHG calendar placed on the desk showing the current month?

  Yes

  No

  N/A

• Are the desk and drawers clean and neat?

  Yes

  No

  N/A

• Is the desk free of damages? Do drawers and cabinet doors open & close properly?

  Yes

  No

  N/A

• Is the stationery complete and neatly arranged?

  Yes

  No

  N/A

• Is the phone working properly?

  Yes

  No

  N/A

WINDOW & BALCONY

• Is the small window locked? Please ensure that it is.

  Yes

  No

  N/A

• Is the window clean and free of stains or damages?

  Yes

  No

  N/A

• Are the curtains and drapes clean and free of damages?

  Yes

  No

  N/A

• Is the area behind the curtains clean and tidy?

  Yes

  No

  N/A

• Is the mosquito protection (net) clean and free of damages?

  Yes

  No

  N/A

• Tick if the room has a balcony

• Are floor, walls and ceiling on the balcony clean and free of damages?

  Yes

  No

  N/A

• Does the balcony light work?

  Yes

  No

  N/A

• Can the balcony door be opened easily and does it lock properly?

  Yes

  No

  N/A

• Is the balcony furniture neatly arranged and free of damages?

  Yes

  No

  N/A

BED & BEDSIDE TABLES

• Tick if the room has been turned down

• Is the bed linen pressed well and clean?

  Yes

  No

  N/A

• Has the breakfast menu been placed on the bed and is it in good condition?

  Yes

  No

  N/A

• Has the turndown amenity been placed?

  Yes

  No

  N/A

• Are the day cover and the throw pillows neatly arranged and in good condition?

  Yes

  No

  N/A

• 

• Is the headboard clean and in good condition?

  Yes

  No

  N/A

• Is the area under the bed clean and tidy?

  Yes

  No

  N/A

• Are the bedside tables clean and free of damages?

  Yes

  No

  N/A

Side table furthest away from the window

• 

• Is the alarm clock showing the correct time and the alarm is switched off?

  Yes

  No

  N/A

• Is the environment tent card neatly placed and free of stains or damages?

  Yes

  No

  N/A

• Is the tissue box neatly placed, free of damages and containing sufficient tissues?

  Yes

  No

  N/A

• Does the drawer contain the 'Yellow pages' in a leather cover and 'The Teaching of Buddha'? Are both in good condition? - Please note: Religious books may need to be removed or replaced according to guest preferences.

  Yes

  No

  N/A

Side table closest to the window

• 

• Is the bedside telephone working and clean?

  Yes

  No

  N/A

• Are the bedside tables lamps working properly?

  Yes

  No

  N/A

• Is a notepad with pen neatly arranged on the bedside table next to the telephone?

  Yes

  No

  N/A

• Are the remote controls neatly placed on the remote control holder and is the TV channel list up to date?

  Yes

  No

  N/A

• Is a CD cover placed on the lower shelf of the bedside table under the Denon player? Does it contain a CD and is it in good condition?

  Yes

  No

  N/A

• Does the Denon system show a red standy light on the ON/OFF button?

  Yes

  No

  N/A

BATHROOM

• Are floor, walls and ceiling clean and free of damages?

  Yes

  No

  N/A

• Are all lights working properly?

  Yes

  No

  N/A

• Is the vanity counter clean and free of damages or stains?

  Yes

  No

  N/A

• Are the vanity mirror and the magnifying mirror clean and free of stains?

  Yes

  No

  N/A

• Are all amenities complete and neatly set up? Are the pearl boxes in good condition and fully stocked?

  Yes

  No

  N/A

• 

• 

• Is the hair-dryer neatly placed in the center drawer. No visible damages and properly plugged into the socket? Is the cable arranged properly? <br><br>Note: For 16th Floor rooms this will be in a black box on the side table

  Yes

  No

  N/A

• Is hot and cold water available and is the water clear?

  Yes

  No

  N/A

• Is the bathroom scale clean and working properly?

  Yes

  No

  N/A

• Does the side table feature the environment card, amenities, 2 bottles of water in jackets & 2 glasses on coasters placed on a tray as well as extra towels?

  Yes

  No

  N/A

• 

• Are the bathrobes neatly arranged?

  Yes

  No

  N/A

• Are the shower cubicle and shower head clean?

  Yes

  No

  N/A

• Is the shower door clean and free of water stains?

  Yes

  No

  N/A

• Is the shower cubicle free of mould?

  Yes

  No

  N/A

• Does the shower contain a set of amenities (shampoo, conditioner, bath gel, soap)?

  Yes

  No

  N/A

• Is a bathtowel hanging at the shower door? Has a bathmat been laid out in front of the shower?

  Yes

  No

  N/A

• Is the toilet clean and free of damages? Is the flush working properly?

  Yes

  No

  N/A

• Is the MOBKK logo stamped in the toilet paper on the roll?

  Yes

  No

  N/A

• Is the additional toilet paper wrapped in a silk cover and neatly placed?

  Yes

  No

  N/A

• Is the telephone working properly?

  Yes

  No

  N/A

• Is the sanitary bin empty and clean? Are sanitary bags placed on a hook behind the sanitary bin?

  Yes

  No

  N/A

• Is the bathtub clean and free of damages?

  Yes

  No

  N/A

• Are the flowers in the bathroom fresh and presentable?

  Yes

  No

  N/A

OVERALL

• Is the A/C system working?

  Yes

  No

  N/A

• Is the room temperature set to 22 degrees (unless requested otherwise by guest)?

  Yes

  No

  N/A

• Does the room smell good (no smoke smell or other unwanted odours)?

  Yes

  No

  N/A

• Is the fruit arrangement set up with a small card and are the fruits fresh?

  Yes

  No

  N/A

• Are the sofas and chairs free of stains and damages?

  Yes

  No

  N/A

• Are flowers placed in the room fresh and presentable?

  Yes

  No

  N/A

• Is the carpet clean and free of stains?

  Yes

  No

  N/A

• Are the top of the picture frames in the room free of dust?

  Yes

  No

  N/A

• Tick if the room is awaiting arrival of a VIP guest. If the room is not expecting a certain amenity, please select N/A.

• Are the VIP amenities set up as required?

  Yes

  No

  N/A

• Has the Welcome card been placed?

  Yes

  No

  N/A

• Have special flowers been arranged in the room?

  Yes

  No

  N/A

• Any other defects not listed in the questionnaire? Please note them down here.

  No

  Yes

• Minor shortcomings (e.g. cleanliness concerns) should be passed on to the floor butler immediately for speedy rectification. Damages and other issues may require for the room to be changed to a temporary 'out of order' status. Your decision on the room status will have a direct impact on the guest experience.

• Can the room in its current condition be sold to a guest?

  Yes. The room is in perfect condition.

  Yes, but minor defects need to be rectified.

  No. The room must be taken 'out of order'.

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