Phoenix Review - Accommodation Audit - 2023

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

RECRUITMENT

• 

• Is there a recruitment plan in place with regular activity to achieve team numbers throughout the year?

  Yes

  Partial

  No

• Does AEM understand how to complete and analyse the funnel?

  Yes

  Partial

  No

• Is the Refer a Friend frequently promoted? Are there advertisements in place across all recruitment sources? Do they have contacts with key local recruitment support eg Job Centres, Colleges, Community Groups?

  Yes

  Partial

  No

WELFARE

• 

• Is a rest area, toilet, hot & cold drinks, personal belonging storage provided for the team?

  Yes

  Partial

  No

• Is there suitable refreshments and item available for the team? ie weather dependant - sun cream & ice lollies for hot days etc

  Yes

  Partial

  No

• Do the team have adequate uniform?

  Yes

  Partial

  No

• Is there an external shelter for team use?

  Yes

  Partial

  No

INDUCTION

• 

• Has the AEM successfully completed a 4-week induction?

  Yes

  No

  n/a

• Are all accommodation roles inducted using the standard induction training slides?

  Yes

  Partial

  No

• Are there team buddies to support new starters and have they been trained to brand standard?

  Yes

  Partial

  No

• Is an accommodation training unit or area prepared and used for practical training purposes?

  Yes

  Partial

  No

• Are training records kept up to date and reviewed regularly?

  Yes

  Partial

  No

WEEKLY PLAN

• 

• Is there a weekly plan in place and the team is fully aware of their responsibilities?

  Yes

  Partial

  No

• Is the department structured using established team strengths in terms of People and Operations?

  Yes

  Partial

  No

EQUIPMENT

• 

• Do the team (cleaners, supervisors & porters) have the full equipment kit to carry out their tasks?

  Yes

  Partial

  No

• Is equipment well-maintained and regularly serviced?

  Yes

  Partial

  No

• Are all equipment storage areas adequate, safe, secure and well maintained?

  Yes

  Partial

  No

• Is the inventory area stocked inline with par levels and stock sheets in place?

  Yes

  Partial

  No

• Are linen stores adequate, all shelves labelled, stock management in place and sheltered storage areas available?

  Yes

  Partial

  No

• Are changeover day closedown procedures in place?

  Yes

  Partial

  No

CHEMICALS

• 

• Are only recommended chemicals being used?

  Yes

  Partial

  No

• Does the team understand the correct use for all products?

  Yes

  Partial

  No

• Is Tersano SAO in use?

  Yes

  Partial

  No

• Is the standard PDR cleaning guide being followed?

  Yes

  Partial

  No

COMPLIANCE

• Are all COSHH procedures compliant?

  Yes

  Partial

  No

• Are pre-arrival checks being completed?

  Yes

  Partial

  No

• Are Supervisors supporting with pre-clean during H&S and Maintenance pre-arrival checks?

  Yes

  Partial

  No

COST CONTROL

• 

• Does the AEM have a good understanding of CPC?

  Yes

  Partial

  No

• Is a rota in place and communicated to team?

  Yes

  Partial

  No

• Are porter and supervisor hours schedule in line with arrival numbers?

  Yes

  Partial

  No

• Is TPC effectively monitored by logging start & finish times?

  Yes

  Partial

  No

• Is the AEM able to identify reasons for CPC variances?

  Yes

  Partial

  No

• Is refresher training in place to support TPC?

  Yes

  Partial

  No

• Is there a sufficient process in place for inventory stock?

  Yes

  Partial

  No

• Is there a controlled laundry stock process in place?

  Yes

  Partial

  No

REFRESHER TRAINING

• 

• Is refresher training taking place with individuals based on performance monitoring and identifying trends?

  Yes

  Partial

  No

ENGAGEMENT AND RECOGNITION

• 

• Is there a plan to hold regular engagement activities?

  Yes

  Partial

  No

• Is there regular recognition of team with incentives/prizes available?

  Yes

  Partial

  No

ANALYSING TRACKER & MONITORING

• 

• Is the phoenix tracker part of the working day with an understanding by all key HODs?

  Yes

  Partial

  No

• Do all key HOD's attend a weekly review of the operation? Discussing the data from tracker and feedback sources?

  Yes

  Partial

  No

ACCOMMODATION HUB - OPERATIONAL EFFICIENCIES

• 

• Is the department set up to be operationally efficient?

  Yes

  Partial

  No

PROACTIVE PLANNING & ENHANCED CLEANING FOCUS

• 

• Is there a weekly focus point cleaning plan in place?

  Yes

  Partial

  No

• Is there a rolling plan in place to cover mini deep cleans to maintain standards across the fleet and sub hire units?

  Yes

  Partial

  No

• Is arrival and departure detail used to identify any enhance cleaning requirements? ie. Pets, Long Stays etc

  Yes

  Partial

  No

• Is there a pitch development plan in place to improve the guest experience?

  Yes

  Partial

  No

• Is there a focus pitch plan and tracker in place?

  Yes

  Partial

  No

• Is the minimum 20% fleet snagged and recorded each changeover day?

  Yes

  Partial

  No

• Do management checks happen every changeover day?

  Yes

  Partial

  No

TEAM DEVELOPMENT PLANS

• 

• Do all team members receive a regular 1-2-1 to discuss performance, training and development requirements?

  Yes

  Partial

  No

• Are team members' development plans in place and regular training scheduled?

  Yes

  Partial

  No

• Summary Notes:

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