Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Control
Materials Flow
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Have all the known required materials been identified and available -1 day before input?<br><br>(Derived from the plan - visible evidence, discussion from committal meeting, stakeholder assessment).
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Have materials been sourced and delivery dates acceptable to all stakeholders?<br><br>(For materials that are not available -1 day out, there should be agreed time of delivery during the check)
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Did the Planner (FSDE/ FPE / FLC) follow up and escalate any spares issues?<br><br>(Recorded on plan/ meeting minutes / email to senior management)<br>
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Could the task be contained in the original plan?
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Were there any materials that should have identified and made available, but were not?<br><br>(Discussion with FSDE and FSM with a written record on the post check review or reviewing SAP on the day and looking at SAP stating a spare is available whereas BADC / stores stating it is not available).
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Were there any materials detailed in the plan, that were not required? <br><br>(Discussion with FSDE and FSM with supporting documented evidence if possible for the number of return to stores).
Compliance
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Has a handover been done between shifts on the current status of aircraft in work for reliability inputs?<br><br>(Documented evidence from satellite FSDE / FSDM as well as EOCC planners for Planning handover and LAE for a business handover)
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Can the FSDE / FLC demonstrate the Aircraft Exception Report process?
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Has a compliance check been done?<br><br>(Ensure nothing is about to go out of compliance)
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Has a config report been run after each input?<br><br>(looking for structure gaps e.g. do a config check and SAP shows components removed but not fitted. All items should be resolved or an AER (W2) covering it).
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Has the pack been reviewed?
Variations
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Test a sample number of variations to ensure they have been carried out in accordance with the variation process?
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Have any avoidable variations been submitted / approved in this quarter?
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Has the reason for the application of a variation been provided and clearly recorded?
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Has the reasons and application for a variation been escalated to the relevant Planning and Materials Manager?
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Has the approval been given and communicated in writing by the relevant Planning and Materials Manager?
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Approval must be sought from a BA Quality Manager (or a Quality Engineer if a QM is absent or from Maintrol if it is out of hours). Has this been communicated over the telephone / in writing?
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If Quality have approved the variation, has this been communicated to the FPE?
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Has a Variation ITI (Internal Technical Info) document been created, evidencing the necessary approvals to the variation?
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Once the variation document has been authorised, has the FPE notified Aircraft Data Group to apply the variation to the relevant maintenance plan?
Robberies
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Test a sample number of robberies to ensure they have been carried out in accordance with the robberies process? (Review SAP entries, EMM robbery database and / or view robbery process currently being undertaken).
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Has a justification for the robbery been given by the Satellite team?
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Has the FSM (or EMM if FSM not available) on shift given their approval for the robbery? <br><br>If it is a Focus Casualty, approval must be given by the Focus Casualty owner.
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Has the robbery been designated correctly (R1) in SAP?
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Has a QL been raised by the FLC and input into SAP?
Deferred Work
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Test a sample number of DWA's to ensure they have been carried out in accordance with the DWA process?
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Has the Satellite staff (for example the FSDE), requested a DWA number for the notification / any scheduled maintenance work that is due to be removed from the revision?<br><br>(Scheduled maintenance work includes weekly / monthly / A check regardless of start date)
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Has the request been directed to and granted by the appropriate EOCC FPE / CPC
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Was the request made as soon as the production area were made aware that they may not be able to meet the plan and prior to the aircraft being released for service?
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Has the EOCC FPE / CPC determined that sufficient life (days / cycles / hours / turns) remain against each notification?<br><br>(Interrogating Planning Workbench or MEB)
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Is there a clear description of the circumstances and a clear reason for the DWA request?
Check Management
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In order to ensure aircraft remain in legal compliance with mandatory requirements the following procedure should be followed when deferring work:
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Re-scheduling action of a task is to be considered an unusual event that is only to be used in extreme cases and must be supported by a justification. <br><br>Is this evidenced clearly? <br><br>Do colleagues understand what they need to do?
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Has the critical path been identified and planned within the agreed downtime of the check?
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Any repetitive tasks not actioned when planned are controlled and re-planned within the required completion period. Is there supporting evidence to support this?<br><br>(MEL / ADD removed from check process - observations to check it was moved from check process, agreed and recorded)
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Has the Planning documentation (A0 plan) for the area been created, regularly updated through the check and completed correctly?<br><br>(Updates through observations during the shift as well as historical records)
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Are there regular communications between the relevant business areas / stakeholders on:
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Shift Handovers
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Zone Control / AMS / LAE Briefings
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Mech / Tech Allocations or Briefings
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Updates through the day
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Was the check controlled?<br><br>(How well was the check controlled?)<br><br>(What is the ATS vs ETS - measured from looking at the times in the revision as they should be the same or the ATS should be earlier than the ETS to score a green, otherwise red).
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ATS vs STS<br><br>(EOCC report published weekly)
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How long has an aircraft status been on a re-warn and has it been in accordance with the SLA?
Meetings / Communication
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MMU - Thursday 10.00 hours - Committal Meeting
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has the plan been locked down?
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is the plan agreed?
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Has there been a formal agenda that has been distributed or is mentioned at the start of all planning and committal meetings to clarify the nature and context of discussions to be taking place?
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Have the key stakeholders been represented in the planning and committal meetings?
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Have all actions been recorded?
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Is there evidence of current or outstanding actions being worked?
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MMU - Daily 08.00 hours
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Has an update been given to the current status of the operation, the aircraft that were cleared and aircraft due to come in?
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Has there been a follow-up of reasons as to any events that had occurred from the last review meeting for the aircraft in work?
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Have the key stakeholders been represented in the meeting?<br><br>(Ops manager, FSM, FSDE, Materials, Core Planning)
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MMU - Tues 10.30 hours - Post check review meeting
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Has the post-input review process been minuted?
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Do the MMU actively manage any issues found and discuss methods to mitigate these issues in future?
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Have the key stakeholders been represented in the meetings?<br><br>(Ops manager, FSM, FSDE, Materials, Core Planning)
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EOCC - 04.00 hours - has an update been cascaded to the current status of the aircraft in work?
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EOCC - 07.20 hours - has the Callover update been cascaded to the current status of the aircraft in work?
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EOCC - 16.00 hours - has an update been cascaded to the current status of the aircraft in work?
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When an aircraft is in work, has the plan (A0 / MCU plan) been updated at least every 4 hours?
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In the meetings, is the attitudes of all attendees from various departments positive to get things done, take learnings and improve the current processes within BA Engineering?
Resource
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Are B1's to target of establishment?
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Are B2's to target of establishment?
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Are Techs to target of establishment?
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Are Mechs to target of establishment?
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Are Maintenance Operatives to target of establishment?
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Taking a sample of three completed plans, were the resource requirements met?<br><br>(Sample three A0 plans and post check reviews to ascertain whether resources were available and adequate i.e. right people with the correct qualifications to do the tasks).
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Did the production area meet the on-dock number for the last three days? If no, we're the EOCC planners and Core planners notified?
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Was appropriate action taken to resolve the shortages?
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Are there the correct numbers of Core planners to meet the establishment requirements?
Scheduled Maintenance
Plan Creation and Achievement
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Were tasks planned in the correct order during the check?
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-7 Day - has the plan been created, completed and ready to review in required timescales?
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-1 Day - has the plan been updated with agreed changes?
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Have all critical issues /risks to the plan been highlighted, recorded and cascaded to all stakeholders?
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In the committal meeting, was it agreed if the plan was workable and achievable?
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Has any work that had been identified as non-compatible on the input check?
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Did the plan optimise the downtime available by the de-scheduling?<br><br>(Did the aircraft arrive and depart the area on time. If they were over the agreed de-scheduled slot, how was this funded).
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Have all changes to the plan been communicated up to the committal meeting and agreed?
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Has the aircraft been suitably prepared before the input? (De-catering, cleaning, fuelling etc.)
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Post committal, had the plan been updated with agreed changes?
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At the end of the check, was the aircraft returned to the operation at the original agreed time?
Balanced Schedule Load
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Has the correct resource with the right skills been assigned to three sample inputs?
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Has the correct facility with the right tooling and equipment been assigned to the three sample inputs?
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Has the correct length of time been assigned to the three sample inputs?
Kitting
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Percentage rollout of new kits against plan / target
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Is there a target in place?
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Is there a process to identify tasks that would benefit from kitting?
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Is there a process to ensure kits are updated?
Fully Defined Tasks
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Are task lists being used for defects during the check?
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Sampling three task lists, are they fit for purpose?
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Are EQF's being raised for incorrect task cards?
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Were tasks / task cards sequenced in the correct / optimal order to eliminate waste?
Unscheduled Maintenance
Plan Creation and Achievement
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Repeatable defects - has a standard plan been created to address known repeatable defects?
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Have all critical issues been highlighted and recorded?
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Were there any tasks (discovered during the check) that could have been contained within the input but were not?
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Has the plan been defined?
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Task definition
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Certification resource
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Downtime
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Materials and tooling
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Length of time
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Scope of the check
Acceptable Deferred Defects
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Has the EOCC FPE or Core Planner reviewed outstanding ADD's and assigned them appropriately i.e. within compliance and ensure they are compatible?<br><br>(To be reviewed on the bay plan in the EOCC / MMU).
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Taking a sample of ADD's, is there a fault history showing any previous actions taken?<br><br>(details of investigations carried out with their results).
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For a sample of ADD open in the logs, of each type (performance, non-performance, inspection, significant cabin and cabin), is there for each ADD an:
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an open D2 notification (status ADD)
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an open D3 notification with an open order
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an open maintenance plan<br>
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Does the order contain details of (if required):
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Material requirements against D3 order
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Resource requirements
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Tooling and equipment
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Time the task should take to complete
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The appropriate and correct facility where it should be completed
Other
Mobile Maintenance
Lean CI
Service Hallmarks
Summary / Notes / Recommendations:
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Operations Manager
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Planning Manager
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Audit Manager
