Pocofino Quality Assurance Audit

• Pocofino

• Duty Manager

• Prepared by

• Conducted on

  Date
• Location
  Address

• Instructions:
  -------------------------------------
  1. Answer "Yes", "No", "N/A" for the questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Safety Excellence

• There is no evidence of pest activity?

  Yes

  No

  N/A

• Is it being effectively managed?

  Yes

  No

  N/A

• Recommendations regarding pest proofing and prevention have been implemented?

  Yes

  No

  N/A

• All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  Yes

  No

  N/A

• Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  Yes

  No

  N/A

• Does the store have hot water?

  Yes

  No

  N/A

• The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?

  Yes

  No

  N/A

• All deliveries are accepted within correct temperature range and recorded?

  Yes

  No

  N/A

• Digital probe accuracy check completed weekly and working probe available?<br>

  Yes

  No

  N/A

• All ambient, chilled and frozen food are being stored correctly at all times?

  Yes

  No

  N/A

• Fridge/Freezer temperatures recorded twice daily?<br>

  Yes

  No

  N/A

• All fridge temperatures are correct?

  Yes

  No

  N/A

• Only company approved products are used in store?<br>

  Yes

  No

  N/A

• Food and drink range is day dotted correctly with evidence of rotation?

  Yes

  No

  N/A

• Are there out of date products in store?<br>

  Yes

  No

  N/A

• The Store Safety Guide is available?

  Yes

  No

  N/A

• Please proceed to the next section.

Store Excellence

• Outside of store, all frontage and pavements are clean and litter free?<br>

  Yes

  No

  N/A

• Outside/Internal signage is all clean, undamaged and fully working?<br><br>

  Yes

  No

  N/A

• Floors and carpets are in good repair, clean and debris free both front and back of house?<br><br>

  Yes

  No

  N/A

• Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>

  Yes

  No

  N/A

• Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>

  Yes

  No

  N/A

• Lights are clean and in good working order?<br><br>

  Yes

  No

  N/A

• All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good repair?<br><br>

  Yes

  No

  N/A

• All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>

  Yes

  No

  N/A

• Company approved back bar equipment and back of house equipment is clean and working?<br><br>

  Yes

  No

  N/A

• The correct legal and safety posters are displayed and in date?<br><br>

  Yes

  No

  N/A

• All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  Yes

  No

  N/A

• Toilet facilities are fully stocked and fully functioning?

  Yes

  No

  N/A

• Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?

  Yes

  No

  N/A

• Company approved music being played and selection of reading material is available free of charge?

  Yes

  No

  N/A

• Smoking areas have a clean ashtray on every table?

  Yes

  No

  N/A

• Where tips/company monies are collected this is to company Brand standard?

  Yes

  No

  N/A

• Outside tables, chairs, awnings and barriers are clean and neatly arranged?

  Yes

  No

  N/A

• Doors and windows are clean, unmarked and in good repair?

  Yes

  No

  N/A

• Doormats are maintained and are as clean as possible?

  Yes

  No

  N/A

• Chairs/sofas and high chairs are clean and stain free?

  Yes

  No

  N/A

• Table tops and bases are clean and free of chewing gum?

  Yes

  No

  N/A

• All vents and fans are clean and working without blockages?

  Yes

  No

  N/A

• Current Listening Program action plan completed?

  Yes

  No

  N/A

• Please proceed to the next section.

Service Excellence

• Uniform standards and team members appearance are kept to Pocofino standard?<br>

  Yes

  No

  N/A

• Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  Yes

  No

  N/A

• Team Members are deployed to give efficient service?<br>

  Yes

  No

  N/A

• All Customers are acknowledged whilst in the queue?<br>

  Yes

  No

  N/A

• All Customers are greeted in a welcoming manner?<br>

  Yes

  No

  N/A

• Team Members alter their service style to treat each Customer accordingly to their needs?<br>

  Yes

  No

  N/A

• Team Members smile and make appropriate eye contact?<br>

  Yes

  No

  N/A

• Team Members engage with Customers at all given opportunities?<br>

  Yes

  No

  N/A

• All market specific service styles achieve company Brand standard service times of 5 minutes for the full order?<br>

  Yes

  No

  N/A

• Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt (UK upon request) to the Customer?<br>

  Yes

  No

  N/A

• All tables are cleaned and cleared within 3 minutes of the Customer leaving?

  Yes

  No

  N/A

• The last audit result and action plan is available & displayed with clear evidence of actions being progressed/completed?<br>

  Yes

  No

  N/A

• All take away/eat in food is presented to company Brand standard?<br>

  Yes

  No

  N/A

• Please proceed to the next section.

Coffee Excellence

• Grind and dose checks conducted with the correct equipment to Company Brand standard?<br><br>

  Yes

  No

  N/A

• Team Member can explain grind and dose checks & why they are completed?<br><br>

  Yes

  No

  N/A

• Coffee machine is operating properly depending on the type of the machine?<br><br>

  Yes

  No

  N/A

• All semi automatic buttons calibrated to dispense the correct amount?<br><br>

  Yes

  No

  N/A

• Coffee is tamped up to Pocofino Standards<br><br>

  Yes

  No

  N/A

• Team member can explain the 3 parts of an Espresso

  Yes

  No

  N/A

• Espressos are produced to Company Brand standard?

  Yes

  No

  N/A

• Team member knows the bean of the day

  Yes

  No

  N/A

• Latte style drinks are prepared to company Brand standard: Latte/Iced Latte

  Yes

  No

  N/A

• Pocofino Latte are prepared to company Brand standard?<br><br>

  Yes

  No

  N/A

• Tre Latte are prepared to company Brand standard?: Hot/Iced<br><br>

  Yes

  No

  N/A

• Americano style drinks are prepared to the correct recipe. America/Iced Americano

  Yes

  No

  N/A

• Mocha style drinks are prepared to company Brand standard. Mocha/Iced Mocha

  Yes

  No

  N/A

• All milk is prepared for drinks are correct in volume and steamed following steaming standards?

  Yes

  No

  N/A

• Decaf coffee are present and available

  Yes

  No

  N/A

• Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>

  Yes

  No

  N/A

• Any market specific hot or iced beverages are made to the correct company approved recipe?<br>

  Yes

  No

  N/A

• All company Ice equipment is cleaned to company Brand standard at all times?

  Yes

  No

  N/A

• All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?

  Yes

  No

  N/A

• Company coffee machine and company grinder are cleaned to company Brand standard at all times?

  Yes

  No

  N/A

• All stainless steel milk jugs are cleaned inside and out to company Brand standard?

  Yes

  No

  N/A

• Completed by:

  Sign