Post Check/Revisit Document N0404

Please Enter all Details and include Photos where required

• Previous Engineer Details (Include Tech ID)

• Previous Job Number

• Prepared by (Include Tech ID)

• Job Number

• Conducted on

  Date
• Location
  Address

• Please Ensure you carry out all Relevant Risk assessments Prior to Commencing this Audit

  Post Check Visit

POST CHECK

• Job No

• Date of Visit

  Date

• Product Type

  Q

  Sky+

• Job Type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Reason for Post Check

H&S

• Is there evidence of H&S?

  Yes

  No

• Do you have the Engineer's Risk Assessment for this job?

  Yes

  No

• Is the Risk Assessment an accurate representation of work carried out?

  Yes

  No

• Record of Findings

• Add pictures to support findings

  Media

• Record of Findings

• Add pictures to support findings

  Media

QUALITY & COMPLIANCE

• In YOUR opinion, has the work been carried out to a high standard?

  Yes

  No

• F-Connectors

  Compliant

  Non Compliant

• Power lead

  Compliant

  Non Compliant

• HDMI lead

  Compliant

  Non Compliant

• Dish

  Compliant

  Non Compliant

• Cable

  Compliant

  Non Compliant

• Is the Q on the correct software? <br>(Use iKnow2 Model Look Up Tool)

  Yes

  No

• Add picture of screen to show software

  Media

• Is the remote control paired to TV?

  Yes

  No

• Is the picture resolution optimised?

  Yes

  No

• Is the Q box connected to the internet?

  Yes

  No

• Does the customer have the correct router?

  Yes

  No

• Check the mesh and using Chrome and add picture

  Media

• Has the engineer left the property tidy?

  Yes

  No

  Uncertain

• Record of Findings

• Additional pictures to support findings

  Media

CUSTOMER

• Having a conversation with the customer highlight any areas that were covered.

  Select ETA Engineer Appearance Engineer Attitude On Demand Demonstration / Showcase Sky Apps Pre / Post Job Walkthrough

  • ETA
  • Engineer Appearance
  • Engineer Attitude
  • On Demand
  • Demonstration / Showcase
  • Sky Apps
  • Pre / Post Job Walkthrough

• Record any findings to support conversation

• Add media

  Media

• Customer Statement (Tick to add statement)

• Engineer Rating - What rating would the customer give the visit?

  Select 0 - 😡 1 - 😡 2 - 😡 3 - ☹️ 4 - ☹️ 5 - ☹️ 6 - ☹️ 7 - 😕 8 - 😕 9 - 😀 10 - 😀

  • 0 - 😡
  • 1 - 😡
  • 2 - 😡
  • 3 - ☹️
  • 4 - ☹️
  • 5 - ☹️
  • 6 - ☹️
  • 7 - 😕
  • 8 - 😕
  • 9 - 😀
  • 10 - 😀

• Job Type

  Select Service Install Install (multi-screen) MHO MHO (multi-screen) Other

  • Service
  • Install
  • Install (multi-screen)
  • MHO
  • MHO (multi-screen)
  • Other

• Reason for Post Check

H&S

• Is there evidence of H&S?

  Yes

  No

• Do you have the Engineer's Risk Assessment for this job?

  Yes

  No

• Is the Risk Assessment an accurate representation of work carried out?

  Yes

  No

• Record of Findings

• Add pictures to support findings

  Media

• Record of Findings

• Add pictures to support findings

  Media

QUALITY

• In YOUR opinion, has the work been carried out to a high standard?

  Yes

  No

• Record of Findings

• Has the engineer left the property tidy?

  YES

  NO

  UNCERTAIN

• Add pictures to support findings

  Media

CUSTOMER

• Having a conversation with the customer highlight any areas that were covered.

  Select ETA Engineer Appearance Engineer Attitude On Demand Demonstration / Showcase Sky Apps Pre / Post Job Walkthrough

  • ETA
  • Engineer Appearance
  • Engineer Attitude
  • On Demand
  • Demonstration / Showcase
  • Sky Apps
  • Pre / Post Job Walkthrough

• Record any findings to support conversation

• Customer Statement (Tick to add statement)

• Engineer Rating - What rating would the customer give the visit?

  Select 0 - 😡 1 - 😡 2 - 😡 3 - ☹️ 4 - ☹️ 5 - ☹️ 6 - ☹️ 7 - 😕 8 - 😕 9 - 😀 10 - 😀

  • 0 - 😡
  • 1 - 😡
  • 2 - 😡
  • 3 - ☹️
  • 4 - ☹️
  • 5 - ☹️
  • 6 - ☹️
  • 7 - 😕
  • 8 - 😕
  • 9 - 😀
  • 10 - 😀

• Name (Person Carrying out Post Check/Revisit)

  Sign