Audit
TM Comments
Engineer Comments
Actions Given
Did the Engineer call with an ETA
Was this in the morning or Night before visit
Did the engineer arrive within agreed ETA
Updated ETA given - If Applicable
Did the Engineer introduce himself and show his Name Badge
Uniform Worn - Was it Clean and Tidy
Did the Engineer confirm the job details with you
Did the Engineer show you the work that was going to be carried out
Did the Engineer show you completed work
Did the engineer discuss the Fault History with you
Has the fault now been rectified
Did the Engineer carry out a physical check on the dish
Cable routing agreed with you
STB Connected and Call-back can be achieved
Dish position and cable routing agreed with customer
Dish and Cable Installed to best practises
Were any necessary escalations made
Cable entry hole sealed and brick burst plate used
Internal bush used
Demonstration completed to your satisfaction
RCU programmed to work the customer TV
Was aftercare promoted and card left on-site
Was an HD Customer Demonstration leaflet left on-site and explained
Anytime+ or other products offered / promoted
Any customer issues outstanding
Site left clean and tidy
Did customer sign MFT Device
