Information

  • Job Number

  • Date of Visit

  • Customer Name

  • Tech Code

  • Engineer

  • Post Visit Conducted on

  • Completed By

  • Job Type

  • Ladder Used

  • Location
  • TM Comments

  • Engineer Comments

  • Actions Given

ETA Procedure

  • Did the Engineer call with an ETA

  • Was this in the morning or Night before visit

  • Did the engineer arrive within agreed ETA

  • Updated ETA given - If Applicable

Customer Interaction

  • Did the Engineer introduce himself and show his Name Badge<br>

  • Uniform Worn - Was it Clean and Tidy

  • Did the Engineer confirm the job details with you<br>

  • Did the Engineer show you the work that was going to be carried out

  • Did the Engineer show you completed work

Service Only

  • Did the engineer discuss the Fault History with you

  • Has the fault now been rectified

  • Did the Engineer carry out a physical check on the dish

Telecom Installation

  • Cable routing agreed with you

  • STB Connected and Call-back can be achieved

Dish and Cable Installation

  • Dish position and cable routing agreed with customer

  • Dish and Cable Installed to best practises<br><br>

  • Were any necessary escalations made<br>

  • Cable entry hole sealed and brick burst plate used

  • Internal bush used

Customer Demonstration

  • Demonstration completed to your satisfaction

  • RCU programmed to work the customer TV

  • Was aftercare promoted and card left on-site

  • Was an HD Customer Demonstration leaflet left on-site and explained

  • Anytime+ or other products offered / promoted

  • Any customer issues outstanding

Job Closure

  • Site left clean and tidy

  • Did customer sign MFT Device

NPS / CSAT

  • Thinking about the engineer visit, how likely would you recommend Sky to a friend, family member or colleague - 0 "definitely not" to 10 "definitely"

  • Rate the overall performance of your engineer

  • Rate the engineer in ensuring your Sky TV was fully up and running before leaving

Pictures of Visit

  • Picture 1

  • Picture 2

  • Picture 3

  • Picture 4

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.