PRIDE Audit Port of Melbourne

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Presentation (uniform and appearance)

• Worn in accordance with company SOP's

  Yes

  No

  N/A

• Shoes -correct type, cleaned and unscuffed

  Yes

  No

  N/A

• Males - clean shaven

  Yes

  No

  N/A

• Jewellery - in compliance with SOP's

  Yes

  No

  N/A

• Health and Hygeine - in compliance with SOP's

  Yes

  No

  N/A

• Clothing - clean, pressed and serviceable

  Yes

  No

  N/A

• Hair - trimmed, neat and tidy

  Yes

  No

  N/A

• Demeanour - pleasant and service oriented

  Yes

  No

  N/A

• All other equipment - worn correctly

  Yes

  No

  N/A

• Notebook and pen - carried and used correctly

  Yes

  No

  N/A

Reliability

• Is the officer regularly on time for work<br>

  Yes

  No

  N/A

• Does the officer use sick leave appropriately

  Yes

  No

  N/A

• Is paperwork from this officer returned on time

  Yes

  No

  N/A

Integrity

• Is Security licence and MSIC current

  Yes

  No

  N/A

• Is First Aid current

  Yes

  No

  N/A

Disciplined

• Does the officer have a solid understanding of the site SOP's

  Yes

  No

  N/A

• Does the officer understand emergency response procedures

  Yes

  No

  N/A

Effectiveness

• Does the officer display high levels of customer service

  Yes

  No

  N/A

• Has the officer displayed service over and above his PD

  Yes

  No

  N/A

• Does the officer display high levels of knowledge re OH&S

  Yes

  No

  N/A

• Does the officer know the key management from POM

  Yes

  No

  N/A

• Do you enjoy working at the POM with ACG

  Yes

  No

  N/A

• Is the officer familiar with the site

  Yes

  No

  N/A

• Have you got any suggestions for innovations or improvements in our service at the airport

  Yes

  No

  N/A