Is an Employee Appreciation program in place to celebrate performance?
Is an employee referral program in place (posted, utilized, employees are aware of the program)?
Has New Hire Orientation training (per the portal) been administered to all new employees within 2 weeks of employment?
Are all staff members in correct uniform with nametags, and groomed in accordance to employee handbook standards ?
Is the GM in professional attire and groomed according to standards?
Are schedules posted for all staff members and management?
All in-house open position are posted and the postings contain the following: Position title, description of duties, name of hiring manager and are company wide open positions posted.
Is the current Pillar Talk posted for all employees to view?
Is the Pillar Management Philosophy Posted? Community, Culture, Consistency, Communication.
Is the Balanced Scorecard completed for this property and accessible?
Review the latest AOS Survey and discuss action items. Score: __________ (Clear/Green = 1)
Is hotel clear or better on most recent franchise QA? Score: ___________
Are all deficiencies/critical items as stated on action/success plan from last Franchise QA complete?
Is hotel clear or better on franchise guest satisfaction rating system? Score: __________
If hotel is yellow or red, is an action plan completed to increase hotel performance?
Has a Mock QA been completed for this property in the past 3 months?
Are guest comment cards/satisfaction ratings posted for staff to view?
Are franchise QA and Guest Satisfaction goals communicated to staff?
Review last months comments/complaints. Have all issues been resolved/responded to?
Does hotel have Guest Appreciation/recognition program in place?
Is this hotel meeting brand requirements for loyalty program Enrollments?
Are documented daily huddles conducted?
Are all emergency phone numbers up to date?
Is the Pass On or Communication between Shifts Log in use? (Review previous 30 days)
Is the Guest Service Recovery Log in place and up to date with management follow-ups?
Is the Call Back Program in place?
Is the Wake Up form being utilized and reviewed daily?
Is Key Sign out Log being used & up to date? (Review previous 30 days)
Are Property Walks documented? (Review previous 30 day)
Are Room Attendant MPR's being tracked daily?
Are Special Projects or Cleaning being assigned to housekeeping daily?
Are Lost and Found items logged when found and when disposed of? Ask whoever is in charge to find an item on the log (within the 90 day guideline).
Is a daily room reconciliation report prepared showing rooms sold the prior night to rooms cleaned the next day and signed by the Front Office Manager and Executive Housekeeper?
Are documented GM room inspections available to view?
Do City ledger files contain organized backup (including folios, banquet/F&B checks, rooming lists, vouchers if required) for all outstanding accounts?
Are collection efforts documented for all accounts and are follow-up calls made within 10 days of billing, with the exception of Expedia, Travelocity and Airline accounts)
Are credit applications completed, approved (by GM or Controller) and on file for all direct bill accounts prior to arrival? Credit applications over $15,000 must be approved by Area Director. Direct bill accounts over 25k must be approved by Director of Accounting. ONLY APPLICABLE FOR THOSE ACCOUNTS ESTABLISHED AFTER JUNE 1ST.
Are all accounts over six months old written off? Are all write-offs approved by the area director? Are write-offs over $5,000 approved by Director of Accounting?
Do all written off folios/invoices match the YTD Bad Debt in audit?
Are A/R invoice matched with support and billed within 2 business days of checkout, or, for long term guests, when balance reaches $1,000.00
Is the A/R aging free of any unresolved credit balances in excess of thirty days?
Are credit meetings held at least monthly and include GM, Accounting and Sales (and others deemed necessary) and are minutes taken?
Are Guest Ledger master/house accounts checked out at the end of the function and settled appropriately?
Are open A/R files balanced to the detailed aging monthly? Does the GM or Designate sign off and retain aging?
Are the original checks received in the mail by someone independent of A/R and GC, included on a check log, endorsed and taken directly to the drop safe and dropped as any other cashier deposit daily?
Are A/R checks received at the hotel included in the next day's deposit and applied to the correct invoices?
Is current shift checklist being used?
Is proper cash drawer balancing system being used? (Shift Reconciliation)
Is the cash drawer balanced? (Count cash drawer with GM) If no, why?
Are all bank deposit receipts for the last 2 week accounted for according to NA Report and do the totals match?
Is GM going to bank on a daily basis?
Are all chargeback retrieval requests being responded to? (verify filing system exists)
Is the Manager's bank balanced and proper documentation for all cash in/out available while inspected?
Are credit card batches balanced to PMS and POS and transmitted daily?
If property uses petty cash; are petty cash transmittals completed and approved by the General Manager timely?
Are all cash and checks secured under lock at all times? Cashier banks locked and keys secured at all times?
Is the safe opened with a witness who signs the drop log after recording the number of drop envelopes removed?
Are overages/shortages documented on an over/short log by employee by month, with any variance over $10 resolved. For any unresolved variance are coaching and counseling one-on-ones documented
Is the hotel only accepting checks for: Advance deposits, direct bill, and franchise reward program customers?
Is a surprise audit of all banks done at least monthly and does the person responsible for the general safe verify the safe at least daily? Are these audits documented on individual count sheets and signed by counter and witness?
If used, are rotating cashier banks counted and signed by both the incoming and outgoing cashier?
Are banks free of IOU's, checks or other markers used for cash?
Are all checks photocopied prior to deposit to the bank?
Does each employee with bank have an approved bank contract? Is the General Cashier's original contract for the entire amount of house banks and the main safe fund?
If property uses petty cash; are petty cash transmittals completed and approved by the General Manager timely?
Purchasing card transactions - If the hotel is acquiring gift cards as part of packages: 1) Are the gift cards stored in the safe until used 2) are the gift cards reconciled 3) does the hotel track the folio #s where the gift card is used.
Is the removal of money from washer/dryers and vending machines collected and documented on collection sheets? Is the removal done in the presence of a witness?
ONLY APPLICABLE TO HOTEL OWNED MACHINES
For Gas purchases - Is a log completed with the receipts attached and reviewed by GM for reasonableness of mileage driven vs. gas purchased? FOR PROPERTIES WITH VANS
Is sufficient documentation of tax exempt sales filed with the reconciliation (including folio's and proof of exemption status)?
Is the tax exempt report within the $100 discrepancy limit?
Ask for a copy of the current tax law. Can they be located?
Ask a GSA to explain the tax exempt qualification. Can they correctly explain them?
Using last night's audit, view the tax exempt report and verify that all names on the report have supporting documentation on file. Do all current in-house guests have documentation to support tax-exempt status?
Is tax exempt documentation sent monthly to corporate office? On the 15th of each month for the mid-month review?
Are taxes reconciled with no significant variances on a daily basis and corrected within 3 days?
Are all in-house guest folios current and accurate? (Check for balances >$500 for limited service hotels, >$1000 for extended service hotels, No LTS rate codes and Marriott Rewards rates accurate.)
Are complimentary rooms and out-of-order rooms reviewed by GM within 5 business days and documented as to reasons and filed with the daily work packet?
Are all house accounts free of miscellaneous balances and are they being adjusted off daily?
Are house folios in the guest ledger adjusted against revenue at least on the 15th and 30th of each month? (i.e. admin. calls, A&P meals, etc.)
Does the Property Audit pack and Daily Report include all required reports including bank-stamped deposit tickets.
Are long distance phone charges posting correctly?
Is income from ALL sources balanced to supporting documentation each night, including food & beverage(to POS), movies (to movie system report).
Is brand rewards program revenue posted weekly; or a minimum of monthly?
Is GNS posted daily from the PMS Report?
Are all adjustments/allowances documented, with vouchers and folios, and signed by the appropriate supervisor and then reviewed and approved by the Controller and/or GM within 5 business days?
Are paid out vouchers signed by guest along with explanation and reviewed by GM and/or Controller?
Are "checked out with balance" folios reviewed and cleared within 3 days? Check "O" status if applicable.
Are advanced deposits refunded or adjusted to guaranteed no show revenue if guest arrival dates have passed (at a minimum within 30 days)?
Is the guest ledger free of any unresolved credit balances in excess of thirty business days old?
Can the hotel staff access full credit card numbers through the hotels PMS system? If so, is this capability only limited to the GM and AGM.
Are any imprints, copies or any other duplication of credit cards being done at your property? Are there any documents that contain the entire credit card number?
Are credit card authorization forms faxed to the accounting or gm's office and secured? Does the hotel allow the customer to email the authorization form?
Is the staff verifying name on credit cards with photo identification?
Is the hotel documenting and securing credit cards that are left behind by guests?
Does the hotel prohibit employee cell phones at any location in which credit card transactions occur?
Is the Birchstreet Checkbook being to manage expenses daily/weekly/monthly? Gm should be able to show.
Is TM1 being utilized a minimum of weekly both for revenue and expense line items? What is this properties % of accurate forecasting for the most recent month?
Are all invoices coded weekly, copies available on property and forwarded to corporate weekly?
Are documented inventory counts being done monthly? (Review last 2 months and attach to review)
Is this property meeting the company expectation for Matching PO's?
Result from last 3 months: _____ _____ _____
Is this property up to date on entering all vendors as SOTF's and are they approved?
Is this property meeting the company expectation for Avendra IMPACT Scoring?
Results from last 3 months: _____ _____ _____
Does the GM have a login for MyAvendra and do they have an understanding of how to review the months reports?
Is a Time Log With Employee Signature being run every time paychecks are received?
Are employees signing the "Timecard with Signature Report"?
Are all manual payroll changes signed by all employees?
Is the original PCN in the employee file?
Is there a signed application in the file?
Is there a completed Social Security Acknowledgement form? There should not be a copy of the SS card or ID in the file.
Is there a completed handbook acknowledgement form in the personnel file?
Are employee files in a secure/locked environment with limited access?
Are all staff members pay/salary increases up to date and in accordance with our current policy?
Is a State approved Alcohol training completed for all who serve alcohol?
Do all drivers of hotel vehicles have a certificate of completion of the on-line National Safety Council Defensive Driving Course? This should be kept in the personnel files.
Are all rejected applications/resumes kept 6 months and then purged?
Is the Property Utilizing the Scheduling Feature of the Payroll System?
Are Coaching & Counseling forms utilized and fully completed by managers? Approved/reviewed by ES Manager, witnessed by a salaried manager, and secured in employee files?
Has a termination checklist been completed for all terminating employees?
Is there a signed acknowledgement of receipt of benefits info in the benefits file?
Is all monthly safety training completed and submitted to ES Manager timely?
Are Overtime hours being minimized? (Review last 2 payrolls submitted)
Are labor CPOR's within budget for the year? If no, which department has opportunity and why?
Is/Are the property card holder(s) consistently entering comments in the comment field of their transactions?
Is/Are the property card holder(s) allocating transaction on a weekly basis?
Is/Are the property card holder(s) sending receipts to the corporate office at the end of each billing cycle?
Verify the property is not using gift cards for purchasing items?
Is the property card holders minimizing their purchases to "hot" (Wal-Mart/Home Depot) retailers?
Are YTD GOP dollars meeting goals set ?
Are YTD Revenue meeting goals set ?
Are Total YTD Payroll Expenses within budget?
Are Total YTD Admin and General Expenses within budget?
Are Total YTD Marketing Expenses within budget?
Are Total YTD Property Operating/Maintenance within budget based on CPR?
Is YTD cash long/short at $0.00 on PNL? YTD long or short ____________
Are YTD Chargeback's $0.00 on PNL? YTD long or short __________
Is the SWOT Analysis been completed in the last quarter?
Are proper rates and restrictions being utilized according to demand? (90 Day Forecast/Daily Trends)
Are negotiated rate letters/contracts available for review?
Is staff utilizing Take No Messages Training to book groups? Test Shop Call Result: _____
Are company names being tracked (check guest ledger)?
Are marketing collateral items available?
Is a calendar of community events posted for staff to view?
Are all sales contracts and Banquet Event Orders formally documented and signed by client?
Have credit card authorization forms been removed from the sales files and locked in a secure location?
Is a "business card drop" program in place to build lead referrals?
Is hotel meeting the RevPAR index goal according to STR Report YTD?
Is staff properly trained to give hotel tour?
Is the GM active with community events? (Chamber functions, CVB, etc.)
Are RFP's being completed by deadlines?
Review the list of locally negotiated rates as well as when they were last reviewed and scheduled for renegotiation.
Are the Sales Basics of the Day being reviewed with the team during Huddle?
Is this property on CLC WebCheck-Inn and have all GSA's been trained?
Is this property responding to their TripAdvisor reviews regularly?
Is the GM reviewing TrustYou site weekly; regularly and replying to guest comments on all sites?
Is the GM Actively participating in Monthly Revenue Calls?
Are GSA's and other Team Members familiar with the HoteLeader Program?
Is there a Property Resource Manual available for review at the Front Desk and/or in the Sales Department?
Is the hotels website maximized? Attractions; photos; property description, etc...
Are all franchise required food/items present? (Review franchise standards if unsure)
Is all food being stored, rotated dated and labeled?
Are hot and cold items being displayed properly? (40 / 140 degrees)
Are temperatures in fridge/freezer at or below 38 /0 degrees respectively?
Are city food permits posted and current?
Is proper service certification per city codes available and up to date?
Is proper food training per brand standard completed and up to date?
Does display meet minimum requirements per brand standard?
What are our guests telling us about our breakfast? Can we improve?
Are there any equipment or supply needs on the breakfast bar in need of improvement for presentation to our guests or state requirements?
Is PM Works Up to Date?
Is GM Weekly Maintenance Checklist documented for last 3 weeks?
Is the daily maintenance checklist being completed?
Is the Deep Clean log up to date?
Are weekly department head meetings being held and documented? (view documentation)
Is a Tool Inventory being completed documented semi-annually?
Is a Maintenance Supply Inventory being completed and documented quarterly?
Has the Regional Maintenance action plan been completed?
Does the Engineer have a copy of the Engineering Manual to reference?
Does the Engineer have a copy of the Energy Conservation Guide to reference?
Does the Engineer have a copy of the Mold Awareness Program to reference?
Does the Engineer have a copy of the Indoor Environment Program to reference?
Is there a Digital Psychrometer either in the pool room or with the maintenance engineer for testing pool and/or guest room humidity?
Has the property had it's annual PTAC/HVAC Cleanings yet? If not, when is this scheduled? ________________
Is the property familiar with how to complete a CRF for new PTAC/HVAC Units and follow this policy? Review how many spare units are currently on property?
Has the property had it's annual Carpet/Tile Cleanings yet? If not, when is this scheduled? ______________
Is the maintenance office in order?
Is the Safety Risk Management Binder at the Front Desk?
Is the Emergency Evacuation Plan up to date?
Is the OSHA 300 Log available for current year?
Is the OSHA 300A for previous year posted? (if during months of February - April)
Is the OSHA 301 Log updated with all recordable injuries within 3 days of the date of the incident? Is a OSHA 300 form completed for all recordable injuries?
Are there cameras on property? If so, has the pool camera been removed? Are the signs in place at all entrances?
Is there a Blood Borne Pathogen Clean-Up Kit in the laundry room & on each floor?
Is the Workers Compensation reporting phone number posted? (In laundry room)
Does hotel have a disposable 35mm camera, Polaroid camera with film or digital camera?
Are all chemical bottles labeled properly w/ correct nozzles?
Do all chemicals have MSDS sheets available?
Are there 3 "Pick-up cones" or a 1 gallon sharps container on each housekeeping cart?
Are there gloves and water soluble bags on each housekeeping cart?
Is the three gallon sharps container wall mounted in the laundry room?
Is the two gallon sharps container wall mounted on each floor in the storage closets?
Are all of the 2 & 3 gallon sharps containers less than half full, (if no, need to be mailed using the white return boxes)?
Is an eye wash station in the laundry room & pool mechanical room, are they working properly and are caps in place?
Are gloves, goggles and apron in the pool chemical room?
Are fully stocked First Aid Kits on property and in designated areas by brand?
Is Bloodborne Pathogen Awarness Training documented in the employee file; annually?
Is the Red Team Designation and Contact Information posted on the employee bulliten board along with the Exposer Control Plan?
Are emergency systems tested with documentation verifying the test?
-Fire Alarm - annually Date of inspection:
-Sprinkler - annually Date of inspection:
-Emergency lights - monthly Date of inspection:
-Smoke detectors - quarterly Date of inspection:
Have all fire extinguishers been inspected within the last 12 months?
Date of inspection:
Can an employee show you where to locate the TDD machine?
Are all labor and safety regulation posters property posted?
Minimum Wage Rate
Is the key issuance control chart up-to-date and approved by the General Manager?
Is the key log up-to-date for all keys issued?
Is access to the key storage box limited to the Key master/ GM?
Is one E-Key stored in a glass protected fire box in the PBX area, with the second E-Keys stored in the permanent key box? (Maximum of two E-Keys on property)
Is there a fire box E-Key control log located in or next to the fire box?
Are the issuable key box and fire keys being audited each night and documented on the night key audit form?
Are property management system and key system access levels properly restricted by employees position? Are all terminated employees removed from the property management system?
Is a system in place to ensure that keys are collected from terminated employees?
Are duplicate keys to all safe deposit boxes restricted to ensure two individuals are required to obtain access to both guest and employee boxes?
Are housekeeping section masters secured in a locked cabinet and accessible only by the Director of Housekeeping or assistant and audited daily?
Is there a process in place for housekeepers to return their keys if the supervisor is not in the office at the end of their shift? Is the process being used appropriately
Are all public area door locks in working order?
Are all guest room door locks in working order?
Is there a guest key entry only door lock on the pool?
Are 3 EK Keys available?
Are all Section 1, 2 & 3 Cards, all Building 1 cards, and Master Card accountable? Key #2100
Are there 2 Memory Cards on Property? Back-up the Ving System.
Do all front office staff members have their own Ving code?
Are there four Fail Safe Cards per room on Property?
Is the Ving Portable Programmer on Property?
Are 3 EK Keys available?
Are all Section 1, 2 & 3 Cards, all Building 1 cards, and Master Card accountable?
Is there 1 Memory Card on Property? Back-up the Ving System.
Do all front office staff members have their own Ving code?
Are there four Fail Safe Cards per room Property?
Is the Ving Handheld Event Reader (PDA) on Property?
2 portable programmers and cables (select Fairfield's may only have one)
1 program card and red spare card
Special emergency cards (100 to 200 cards)
Do all front office staff members have their own Onity code?
Are there 3 sets of failsafe keys for each guest room?
Is there a security/emergency key?
Is there a primary programming key?
Are encoders being cleaned at least once a week and locks twice a month ?
Does the property give a good 1st impression upon entering the parking lot?
(Curb appeal, parking lot, striping, grounds, garbage, NO cigarette butts!)
Look in outdoor storage facility for cleanliness/organization and supplies, is it secured?
Are all exterior lighting fixtures in working order?
Is the dumpster area neat, clean and secure?
Are all screens in place and in good condition?
Are roof shingles, flashing, siding, and gutters in good condition?
Does the property have a power washer?
Is lawn care being accomplished? (mowing and watering)?
Is a sprinkler system in place and working (manual or automatic)? (Have GM demonstrate)
Are the flower/rock beds free of weeds? If no, is Chemlawn being utilized?
Are shrubs/bushes free of weeds and trimmed to a distance of 12 inches away from building?
Are shrubs/bushes blocking guest room or public area windows?
Is landscaping being cared for?
Is the parking lot cleared of snow?
Are the walkways cleared of snow and ice with ice melt?
Is the lawn irrigation drained for the season?
Does the property have adequate snow removal supplies?
Shovels, salt, scrapers, and a snow blower?
Does the entrance of the hotel leave a good 1st impression upon entering the lobby?
Is the corridor wall vinyl, carpet, tile & grout clean and free of debris and stains?
Is all public area furniture clean, in good condition, and free of debris and stains?
Is all interior lighting operational?
Is the fire/safety equipment in good working condition and testing up to date?
Are the exit/emergency lights in good working condition?
Are all stairwells clean and free of debris?
Is the elevator clean (including tracks/carpet/screen) and in good working condition?
Is the vending area clean (windows clean, floor clean, items stocked)?
Is the meeting room/game room clean and free of debris?
Are all storage rooms clean, organized and free of debris?
Is the laundry room clean and organized?
Are dryer lint screens being cleaned and being checked after every shift?
Are drying times and temperatures posted for linen/terry?
Is the public restroom clean, free of debris and all items stocked?
Is the guest laundry facility clean and free of debris?
Is the exercise room clean and the equipment in good condition?
Is the pool area clean and leave a good 1st impression? (No condensation, low humidity, towels stocked, water clear, correct temperature)
Are pool/spa logs up to date and accurate?
Is the employee break room clean and in good condition?
Are all night audit packs kept in a secured and locked room or cabinet? Are all audit packs 6 months or older sent to the corporate office?
Is there ANYTHING in OUR CONTROL that needs IMMEDIATE attention?
Has everything on the Capital "To-Do" list been completed or scheduled to be completed?
Are there any Capital Improvement items to be noted?