Title Page
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Conducted on
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Prepared by
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Hotel Brand
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Hotel Identifying Name
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Location
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Add signature
Telephone
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Who answered the Phone?
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Phone is answered in 5 rings or less
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The phone call is answered clearly in a professional manner with a warm, friendly and enthusiastic tone of voice
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Team member answered using his/her name and states the property and brand name.
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Whether in person or over the telephone, Team Members staffing the front desk must be knowledgeable about the Property and local offerings.
Lobby
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Who Accompanied the Walk through?
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Lobby Television is displaying either Weather Channel, CNN or Fox News with NO SOUND
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Complimentary coffee is offered in the lobby between 6:00AM to 10:00AM (minimum)<br> - Minimum of two functioning air pots are present<br> - Disposable Cups<br> - Coffee stirrers<br> - Caffeinated, Decaffeinated and Tea<br> - Sugar, sugar substitutes, creamer<br> - Trash receptacle placed next to coffee station<br> - Coffee equipment and/or related items stored out of sight when coffee is not available.
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Room location map is present
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If brochure rack is present: Minimum of 1 brochure rack is maintained in the lobby or vending area.
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Current Marketing Materials are in place
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Front Desk is free of clutter
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Property DOES NOT guest satisfaction ratings/scores<br> - It is okay to solicit general feedback from guests (e.g. online reviews) but the solicitation in exchange for guest benefit is strictly prohibited.
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NO handwritten signage
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Lobby is Odor Free
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Lobby Floor/Vinyl is clean.
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Lobby Floor/Vinyl is in good condition
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Lobby Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments<br><br>Things to Check: Baseboards, Blinds, Ceiling, Chair rails, Cobweb(s), Crown Molding, Debris, Doors, Drapery, Faceplates, Gum, Hardware, Insects, Lighting/Lampshades, Partitions, Pillars, Screens, Shelves, Signage, Sprinkler Heads, Vents, Walls, Windows, Window Frames, Window Sills, Window Treatments
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Lobby Condition- Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments<br><br>Things to Check: Baseboards, Blinds, Ceiling, Chair rails, Cobweb(s), Crown Molding, Debris, Doors, Drapery, Faceplates, Gum, Hardware, Insects, Lighting/Lampshades, Partitions, Pillars, Screens, Shelves, Signage, Sprinkler Heads, Vents, Walls, Windows, Window Frames, Window Sills, Window Treatments
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Lobby furniture, Decor items are clean
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Lobby furniture, Decor items are well maintained
General Service
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Lobby is is open and attended<br> - The front desk must be staffed 24 hours a day, 365 days a year, for both telephone and in-house guest contact. Any exceptions to these hours or use of a “Night Window” in lieu of guest access to the lobby front desk must be previously approved, in writing, by G6.
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Lobby team members smile and greet guests as they arrive.
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Team members present a professional appearance, wearing compliant apparel and name tags
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Wi-FI technical support made available <br><br>**Note: Only a requirement per brand standard if the property charges for Guest W-Fi. Fight it if LRA takes points off.
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Minimum percentage of hair dryers present and available to guest (Hair Dryers)<br> - Minimum %= 10% of total guest rooms available<br><br>**NOTE: Must be compliant no later than 10/31/2019. If minimum % not present AND audit date is before 10/31/2019, score as "N/A".
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Hair Dryers - Cleanliness
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Hair Dryers - Condition
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Minimum percentage of irons & full-sized ironing boards present and available to guest (Guest Irons & Ironing Boards)<br> - Minimum %= 10% of total guest rooms available<br><br>**NOTE: Must be compliant no later than 10/31/2019. If minimum % not present AND audit date is before 10/31/2019, score as "N/A".
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Guest Irons & Ironing Boards - Cleanliness
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Guest Irons & Ironing Boards - Condition
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Minimum of 1 pet cleanup station on property
General Facility
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Wireless internet is active throughout the property
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ADA Rooms are offered
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Free local and long distance calls are offered
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Brand Standard Pet policy Prominently displayed on a wall or counter. A copy of the Brand Pet Policy and Disclaimer must be presented to the guest upon check-in for signature acceptance.<br><br>** You can find a copy of the G6 pet policy on this link: https://extranet.g6franchising.com/Portals/0/docs/Brand%20Standards/2018%20Pet%20Policy.pdf?ver=2018-12-21-000846-357<br><br>** If placed on front desk, the pet policy should not create clutter.
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The Military (rent) policy is followed<br><br>**ask Team Member to verbalize the Military (rent) policy - Military personnel who present a valid military ID are not subject to the property's minimum age room renting policy. No military service member should be turned away due to their age if they present a valid US military ID.<br>** M6 and S6 properties in the U.S. and Canada offer a 5-15% discount to active and retired U.S. military and their spouses. To be eligible for this discount, the guest must present a valid military ID or military dependent ID at time of check-in.<br>** The military discount applies only to active or retired military personnel, not government contractors. A valid<br>military ID should be issued from any branch of the US Military; or if the individual is wearing the military uniform/official dress.
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Use of state certified and licensed pest control provider<br><br>**The property must retain records of all pest control visits and certificates of clearance (for Jan 2019 onward) for a running two year period or since opening under the brand (whichever is less). Certification by the pest control company is required (if available in local jurisdiction) and must be kept on file and made available upon request.
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Room Rental Deposit policy is followed<br><br>** Properties are allowed to collect a deposit amount for room rental only.<br> - Room rental deposits must be applicable to all guests and collected at the moment of check in.<br> - Information about the room rental deposit amount an collection must be clearly communicated to the guests, posted in the lobby, and on websites.<br> - Deposits may not exceed $150 per room.<br> - Cash deposits must be refunded at check out.<br> - No ancillary deposits are allowed at this time (e.g. smoking, pet, etc.)
Vending Area
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Vending machines are accessible 24 hours per day and is properly stocked with at least 1 type of juice.
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Vending machines is properly stocked with at least 1 type of juice.
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Required sundry items: Conditioner, Shampoo, shaving cream, razor, toothpaste, toothbrush.
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No Condoms are present
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Official labels<br><br>*No handwritten labels or box tops
Guest Laundry
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Laundry products available for guest laundry. - CRITERIA: Detergent and Fabric Softer or Dryer Sheet
Corridors
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Braille signage is present throughout the property.
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Accurate room number signs are present throughout the property.
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Non-Smoking signage is present on or next to doors.
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Corridors/Stairways are Odor Free
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Corridors/Stairway floor is clean
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Corridors/Stairway floor is in good condition
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Corridors/Stairways Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments
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Corridors/Stairways Condition- Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments
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Corridors/Stairways Cleanliness - Furniture/Equipment/Décor Items
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Corridors/Stairways Condition - Furniture/Equipment/Décor Items
Pool
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Evaluate Pool?
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Required Pool Features are present:<br> - Minimum of 2 life rings (each with enough rope to throw the length of the pool)<br> - Shepard's crook<br> - Trash Can<br> - Pool lift,<br> - Ddivider rope (if pool depth markings indicate depth change of more than one foot) <br> - Pool depth marking<br> - Safety signage<br> - Self-closing entry gate that locks.<br> - Pool must be surrounded by fence or secure barrier and Diving Boards are prohibited.
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Pool Area Cleanliness - Odor
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Pool Area Cleanliness - Floor/Deck
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Pool Area Condition - Floor/Deck
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Pool Area Cleanliness - Walls/Fencing/Doors/Ceiling/Windows/Treatments
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Pool Area Condition - Walls/Fencing/Doors/Ceiling/Windows/Treatments
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Pool Area Cleanliness - Furniture/Equipment/Décor Items
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Pool Area Condition - Furniture/Equipment/Décor Items
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Pool/Whirlpool Cleanliness - Algae, Debris in the water, Drain dirty, Grout dirty, Interior surface dirty, Insects, Removable mildew, Steps/stairs dirty, Tile dirty
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Pool/Whirlpool Condition - Cracks, Drain damaged/worn, Grout damaged/worn, Interior surface damaged/worn, Leaks or Drips, Loose or Missing, Parts, Mold, <br>Rust or Tarnish<br>Railings damaged, worn<br>Steps/stairs damaged, worn<br>Tile damaged, worn<br>Water not clear
Elevator
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Add Elevator
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Current elevator inspection is present.
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No Handwritten Signage
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Elevators Cleanliness - Odor
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Elevators Cleanliness - General
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Elevators Condition - General
Public Restrooms
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Add Public Restroom
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Required Public Restroom Items:<br><br> - Hand Soap from a mounted or affixed soap dispenser<br> - Paper hand towels and a paper hand towel dispenser<br> - Toilet tissue<br> - Waste bin/trash can with liner (on floor or affixed to wall)
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Public Restrooms - Cleanliness - Odor
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Public Restrooms Cleanliness - Floor
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Public Restrooms Condition - Floor
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Public Restrooms Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Partitions
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Public Restrooms Condition - Walls/Doors/Ceiling/Vents/Lighting/Partitions
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Public Restrooms Cleanliness - Toilets
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Public Restrooms Condition - Toilets
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Public Restrooms Cleanliness - Sinks/Vanity/Mirrors/Equipment
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Public Restrooms Condition - Sinks/Vanity/Mirrors/Equipment
Exterior
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The Motel 6 or Studio 6 exterior sign is clearly visible.
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No additional banners are displayed.
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Parking area lights are present.
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Door mats are present at exterior entrance doors.
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Compliant Motel 6 or Studio 6 sign faces are utilized.
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Exterior Cleanliness - Signs/Flags/Flagpoles
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Exterior Condition - Signs/Flags/Flagpoles
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Exterior Cleanliness - Parking Lot/Garage/Curbs
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Exterior Condition - Parking Lot/Garage/Curbs
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Parkings Area Lights Cleanliness
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Parkings Area Lights Condition
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Exterior Cleanliness - Landscaping/Shrubbery/Trees
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Exterior Condition - Landscaping/Shrubbery/Trees
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Exterior Cleanliness - Outbuildings/Building Facade/Windows/Roof
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Exterior Condition - Outbuildings/Building Facade/Windows/Roof
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Exterior Cleanliness - Entrances/Walkways/Exterior Stairs/Sidewalks
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Exterior Condition - Entrances/Walkways/Exterior Stairs/Sidewalks
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Exterior Condition - Landscaping/Shrubbery/Trees
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Exterior Cleanliness- Landscaping/Shrubbery/Trees
Guest Room
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Bedroom
Add Room
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Enter Room Number?
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Lock and deadbolt are present and operational on guest room entry door
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Second Latch is Present
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Secondary Latch is Clean
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Secondary Latch is in good working condition
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Door Viewer (Peep Hole) is present
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Door Viewer is Clean
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Door Viewer is in good working condition
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Smoke detector is present and in working order
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(Interior Corridor Hotel) An emergency evacuation card is present, clean and in good condition
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Law and rate card is present
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Law and rate card is clean
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Law and rate card is in good condition
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"For Your Protection" sticker is present
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"For Your Protection" sticker cleanliness
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"For Your Protection" sticker condition
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A minimum of one telephone per guest room is required
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Telephone face-plate includes the correct room number, hotel address, phone number and features a message light.
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A minimum number of light fixtures are present<br>**Motel 6 - 3 (Three) fixtures are present<br>**Studio 6 - 4 (Four) fixtures are present
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Light bulbs must emit the same type of light shading (e.g. soft white, cool white, etc.) within a guest room
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Television is 32" flat panel or larger, is clean and in good working order
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Standard required channels are available include: HBO, Weather Channel, CNN, ...
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Remote Control is clean and in working order.
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No Bible or Yellow Page
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Comment card is present and in good condition
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Required count and size of pillows per bed: <br><br>Full: 2-3 Queen pillows<br>Queen: 2-3 Queen pillows<br>King: 3 Queen or 2 King pillows
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Hangers: 4 regular and 2 clip style matching hangers.<br>- Hangers should be in good condition and respect the style of room
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Seating is provided if a table or desk is present
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Free-standing luggage rack or case goods solution. <br><br>Franchisees are required to have at least one solution (case goods or free-standing rack, but CAN have both).<br>Corporate locations are required to have free-standing rack in every room, whether or not they also have a case goods rack solution.
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Current and branded marketing materials are present and in good condition.<br>- if Order inn menu is present in 1 room then it must be present in all rooms
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Security latch and thumb-turn deadbolt present on both sides of door connecting guestrooms
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Age of Guest Room Mattress(es) NOT TO EXCEED 10 Years
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Bedroom Temperature is reasonable
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Bedroom Odor is Fresh or Neutral
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Bathroom Odor is Fresh or Neutral<br><br>Issue if: Food odor, Heavy air freshener odor, Mildew or musty odor, Room/suite has odor, Smoke odor, Odor not neutral
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Bedroom and Bathroom is free of pests.
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Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork/Closet Area
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Bedroom is in Good Condition - Doors/Walls/Baseboards/Mirrors/Artwork/Closet Area
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Bedroom Cleanliness - Ceiling
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Bedroom Ceiling is in good condition
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Bedroom Flooring is clean<br>- Fold toilet tissue from bathroom and wipe floor for cleanliness
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Bedroom Flooring is in good condition
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Cleanliness ice bucket, trays, accessories, refrigerator and microwave area
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Ice bucket, trays, accessories, refrigerator and microwave area are in good condition
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Cleanliness: Case goods, Tables, Upholstered furniture, Booth, Trash Cans
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Case goods, Tables, Upholstered furniture, Booth, Trash Cans are Clean is in good condition
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Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral
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Bedroom Condition- Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral
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Lamps/Lighting are clean
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Lamps/Lighting in good condition
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Windows/ Window Treatments are clean<br><br>Items to Check: Blackouts, Cobweb(s), Drapes, Frames, Hair, Hardware, Removable mildew, Screens, Sheers, Sills, Tracks, Valances, Windows.
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Windows/ Window Treatments are in good condition<br><br>Items to Check: Blackouts, Cobweb(s), Drapes, Frames, Hair, Hardware, Removable mildew, Screens, Sheers, Sills, Tracks, Valances, Windows.
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PTAC/HVAC unit is clean
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PTAC/HVAC unit is in good condition
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Headboard/Mattress/Platform//Box Spring/Bed Frame are clean
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Headboard/Mattress/Platform//Box Spring/Bed Frame are in good condition
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Bedding/Linens/Pillows/Mattress Pads/Shams/Coverlets are clean.<br><br>Items to Check: Blanket dirty, Blanket ill fitted, Bed Skirt dirty, Bed skirt ill fitted (e.g. pooling on the floor), Comforter/Coverlet wrinkled, Comforter Ill fitting, Comforter Insert dirty, Comforter/Coverlet Dirty, Duvet cover dirty, Excessive feathers, Hair, Mattress pad(s) or topper dirty, Pillows dirty, Pillow Cases dirty, Pillow Cases inside out, Pillow Cases wrinkled, Sheets dirty, Sheets inside out, Sofa Bed Linens dirty, Sheets wrinkled
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Bedding/Linens/Pillows/Mattress Pads/Shams/Coverlets are in good condition. <br><br>Items to Check: Blanket dirty, Blanket ill fitted, Bed Skirt dirty, Bed skirt ill fitted (e.g. pooling on the floor), Comforter/Coverlet wrinkled, Comforter Ill fitting, Comforter Insert dirty, Comforter/Coverlet Dirty, Duvet cover dirty, Excessive feathers, Hair, Mattress pad(s) or topper dirty, Pillows dirty, Pillow Cases dirty, Pillow Cases inside out, Pillow Cases wrinkled, Sheets dirty, Sheets inside out, Sofa Bed Linens dirty, Sheets wrinkled
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Bathroom
Add Bathroom
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Bath terry meets standard.<br><br>- 2 white bath towels, 2 hand towels, 2 wash cloths and 1 bath mat are present in rooms with one bed.<br>- 3 bath towels, 2 hand towels, 2 wash cloths and 1 bath mat are present in rooms with 2 beds.<br>Terry should match in color and style
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One ice bucket with liner and four cups are present.<br><br>- Placed in visible location: on vanity, credenza, or dresser. *Must be consistently placed in all guest rooms at a given property.
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Branded soap present.<br><br>- If Motel 6: Two bars of soap with Motel 6 logo are present (one on the vanity and one in the shower)<br>- If Studio 6: Three bars of soap are available (one on the vanity, one in the shower, and one in the kitchen)
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Two rolls of toilet tissue are present. Any roll that is not on a dispenser must be wrapped.<br><br>A MINIMUM of two rolls of toilet tissue are required in each bathroom. Any roll that is not on a dispenser must be<br>wrapped and placed in a visible and easily accessible area from the commode but CANNOT be placed on the floor.<br>- CRITERIA: Minimum is 1/4 inch roll with courtesy fold and 1 extra roll readily available in visible location in close proximity to the commode.
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Roll of toilet tissue has Courtesy Fold
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Required number of ashtrays present.<br><br>REQUIRED IN SMOKING ROOM (3) ashtrays in a smoking room: ashtrays are placed faced down on the nightstand, vanity and desktop.
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Required trash cans with clear liners are present.<br><br>Wastebaskets- must match and be neutral in color, with clear liners.<br>All wastebasket require one additional liner in each unless otherwise stated.<br>Required number of wastebaskets with additional liners (per GR) must be placed as follows:<br>Motel 6 - (2) wastebaskets: bath (1) and bedroom (1).<br>Studio 6 - (3) wastebaskets: bath (1), bedroom (1), and kitchen (1). *Kitchen wastebasket requires 4 additional liners.<br>
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Bathroom Cleanliness - Doors/Walls/Baseboards/Towel Bars/Fixtures<br>Items to check:<br>Amenities, Amenity Tray, Artwork, Baseboards, Bottle opener, Caulking, Chair rails, Corner guards, Crown molding, Cracks, Doors, Door frames, Door stops, Door lock, Hardware, Hairdryer, Hooks, <br>Leaks or Drips, Loose or Missing Parts, Mirrors, Mold, Outlet covers, Robe hook, Rust or Tarnish, Signage, Shelves damaged, Soap Dish, Switch plates, Towel Caddy , damaged, Tissue Holder damaged, Toilet Tissue Holder, Towel Bar
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Bathroom Condition - Doors/Walls/Baseboards/Towel Bars/Fixtures<br>Items to check:<br>Amenities, Amenity Tray, Artwork, Baseboards, Bottle opener, Caulking, Chair rails, Corner guards, Crown molding, Cracks, Doors, Door frames, Door stops, Door lock, Hardware, Hairdryer, Hooks, <br>Leaks or Drips, Loose or Missing Parts, Mirrors, Mold, Outlet covers, Robe hook, Rust or Tarnish, Signage, Shelves damaged, Soap Dish, Switch plates, Towel Caddy , damaged, Tissue Holder damaged, Toilet Tissue Holder, Towel Bar
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Bathroom Cleanliness - Ceiling/Vents/Exhaust Fans
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Bathroom Condition - Ceiling/Vents/Exhaust Fans
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Bathroom Cleanliness - Floor
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Bathroom Condition - Floor
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Bathroom Cleanliness - Sink/Counter/Shelves/Faucets
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Bathroom Condition - Sink/Counter/Shelves/Faucets
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Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures
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Bathroom Condition - Mirrors/Lighting/Light Fixtures
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Bathroom Cleanliness - Toilet
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Bathroom Condition - Toilet
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Bathroom Cleanliness - Terry
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Bathroom Condition - Terry
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Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures/Shower Curtain
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Bathroom Condition - Bathtub/Shower Enclosures/Plumbing Fixtures/Shower Curtain