• GoSee / Response Time for FAL (< 1hour)

  • Confirm GoSee Timing for FAL

  • Confirmation done via Telephone

  • Confirmation done via Email

  • GoSee / Response Time for CAST (< 1hour)

  • Confirm GoSee Timing for CAST

  • Confirmation done via Telephone

  • Confirmation done via Email

  • GoSee / Response Time for CIASTA (< 1hour)

  • Confirm GoSee Timing for CIASTA

  • Confirmation done via Telephone

  • Confirmation done via Email

  • Launch Investigation Summary Sheet

  • Use existing format established in PSS formula

  • Make - Use of 3P / 3G

  • GoSee: Get the facts, Grasp the situation (Who, What, Where, When and How Much)

  • Notes:

  • Establish Containment Plan Advise Stakeholders < 24 hours (FAL-SQ)

  • 1st Priority - Next unit to ship (AQP)

  • AQP Representative:

  • 2nd Priority - Unit in FAL (FAL - SQ)

  • FAL - SQ Representative:

  • 3rd Priority - Unit in transit (AQP / FAL - SQ)

  • AQP / FAL - SQ Representative:

  • Establish Containment Plan Update Impact Sheet on JFD's KPI Wall

  • Establish Containment Plan Provide updates to JR @ 9am / 3pm daily of progress

  • Collect Data to determine Root Cause (Joint effort with AQP Team)

  • Develop "Andon" Style Corrective Plan

  • Establish Corrective Action Plan

  • Advise Stakeholders (Communication Plan) < 10 Calendar Days

  • Stakeholder Names:

  • Follow-up each steps & report progress

  • Notes:

  • Adjust Plan to achieve resolution.

  • Notes:

  • Validate Problem is resolved.

  • At Supplier (AQP)

  • Notes:

  • At FAL (FAL - SQ)

  • Notes:

  • Close Investigation (< 90 Calendar Days)

  • SCM Representative:.

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