Information
Damage Claim Inspection
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Prepared by
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Location
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Document No.
Customers and Claim Details
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Time and Date of Initial Inspection
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Customer Name
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Customers Address
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Phone Number
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ToW Number
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What is the name of the staff or contractor that completed the ToW in question ?
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Was the contractor aware of any damage when the original job concluded ?
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Has the contractor contacted the customer ?
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Type of Damage or Complaint
- Ceiling
- Internal Wall
- Floor Covering
- Carpet
- Tile
- Furniture
- External Wall
- Roofing
- Existing Cabling
- Electrical
- Other Damage
- PCD Location
- NTD Location
- Remediation Incomplete
- Cabling Issues
- Attitude
- Other Complaint
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What is the estimated cost of the claim ?
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What is the customer requesting be done to close the claim or complaint ?
Audit Inspection Report
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Category 1 - Immediate Rectification Required
Category 2 - 24 hours to rectify
Category 3 - 72 hours to make contact for resolution
Category 4 - Customer to arrange repairs and contractor to arrange payment
Category 5 - Complaint regarding work quality or installation method -
What is the Category of the Claim ?
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Does the Claim require immediate repairs for OHS reasons ?
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Add some detail showing the location in or on the dwelling of the claim or complaint.
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Include some images below.
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Add media
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Add media
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Add media
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Add media
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Please include as much information below as possible to enable resolution of the claim or quote.
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Are there any critical defects associated with this claim that require immediate repairs ?
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Provide details of any critical defects below.
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Audit completed.
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Auditor Signature
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Is the claim or complaint valid ?
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What is the condition of the site on departure ?
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Please add any additional comments needed below.
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Please ensure this is emailed to qcc@silcarcomms.com.au
